Name: Parcel2Go
Rating: 1.45

“Supposedly lost a mobile phone in transit, spent 3 months arguing with over the refund, my advice is avoid, if you don't want your items stolen”

Helpful Report

Posted 5 years ago

Good Morning Jason, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I see that we have already made an offer on this claim. If you require further assistance please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Do not use them... i completely agree with all the reviews below. If you ever have any issues with your parcel it is at least 7-14 days from the day you complain about it before you know if its going to be delivered or lost. I was unaware my next day delivery wasn't made and now i am in limbo land while parcel2go are looking into it. Surely there is some law against the way they treat their customers. Definitely go direct with couriers, because even though parcel2go advertise they use these big international courers, you are unable to contact them and resolve the delivery as it has to go through parcel2go, who to be honest seem to sat in posh offices, playing crazy golf instead of chasing down next day delivery parcels that are over a week late. Sort it out.”

Helpful Report

Posted 5 years ago

Good Morning Andrew, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We try to have a resolution as soon as possible, but sometimes it can take longer than expected. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“The worst postal service I've ever used. DPD 'lost' a very expensive item in the post. The worst part of this was that Parcel2go advertised the service as being fulfilled by DPD, however this was not the case and a 3rd party courier was involved which in turn lost the item. After contacting DPD myself and them redirecting me to Parcel2go, I contacted Parcel2go to see if they could help. Upon trying to get a hold of them, I realised that their customer support is almost non-existent. Not only did they not resolve the situation but it took them weeks to make any kind of significant progress. In reality this issue could have been resolved within a couple of phone calls. After them offering a minor refund at a fraction of the value of the item, they closed the case meaning I couldn't even get any kind of money back, despite them guaranteeing an insurance cover. Please sort this out Parcel2go.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Turned out to be a very stressful experience. Waited in all day for parcel collection between 8am and 8pm but the parcels were not collected. Rebooked pick up for 2 days later, then the driver turned up unannounced the next day, luckily I was in. Not good as they were 3 orders from my online shop and it resulted in my exceeding the delivery date. Will not be using again.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am extremely sorry that your order was not collected when scheduled. Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed I would like to look into this for you. Please email us your P2G order number at online@parcel2go.com so that we can assist you further. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“Just go direct with the carrier. Customer service non-existent. They don't even have a phone number. Very un helpful.”

Helpful Report

Posted 5 years ago

Good Morning Thomas, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“0 customer service. no phone number, no live chat...”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“Terrible service. Lost 2 packages in a month, their list of prohibited items avoid insurance to any loss or damages to any items. Basically you pay extra for insurance, but then they won't cover anything.”

Helpful Report

Posted 5 years ago

Good Morning LJ, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“RUN AWAY FROM PARCEL2GO! Dont use them! Carrier lost my parcel and Parcel2Go support is always unavailable... Cannot contact them for the life of anyone! SCAM SCAM SCAM!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Naseem in Parcel2Go customer services must be the busiest man in the world. Im using Resolver to get my refund...too frustrated to go into detail”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“terrible service which they did not provide and would not refund even though they didn’t deliver”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“If I could give NO stars I would, because they dont deserve any stars. My parcel collected from my local pick up point with printed label put on by the shop and 2 small return labels. It reached Stoke on Trent. Then by magic it disappeared into thin air!!!!. After parcel to go were contacted, by Resolver, they suddenly decided it had been found at s.o.t and would be returned within 14 days.. Oh then by magic again, they message to say that was a mistake, it had not been found. It was lost, well they call it "lost".. I then get a message, to say, quote " They are pleased to offer a refund" . What a company, how can something dissapear, from the collection point to arriving in the s.o.t depot.. there is something sadly going wrong somewhere.!!!!!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“awful criminal company - do not use!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I am waiting, two days on for named day pick up, 12 hours per day, not a word of information. This is the check out page - you are invited to choose a collection date. The date you choose is printed on the confirmation email - no caveats explained. You wait in good faith. Collection Date Sun Mon Tue Wed Thu Fri Sat Dates Please note that delivery timescales are working days. On this service deliveries can take place Monday to Friday. Please bear this in mind when estimating the delivery of your parcel. Selected Date: tomorrow I now find out AFTER TWO DAYS WAITING IN, this is not an exceptional delay due to a stolen van or something, but in fact the typical delay as pick up dates are entirely meaningless and discretionary. The pick update on my Order confirmation represents a false statement of terms and breach of implied and printed terms of contract. To make it worse, P2G don't even provide update by email to let you know if courier is even coming yesterday as ordered, today, tomorrow or this week, to helpfully narrow down my wait or inform me it has changed. This is massively unreasonable and very inconvenient when a tiny little email could facilitate positive information exchange. Instead, PSG prefer complete silence! On the website I am now offered the option to rebook a new date!!!! Why? The dates are not guaranteed. UTTERLY MEANINGLESS. Why do they even have a 'choose a date' option on the booking page? You choose your date and you wait just the same as someone who does not, or chose a delivery yesterday or tomorrow! I have no idea whether I should just wait in for few days...and eventually they may pop along. Or if I need to re-book, and wait in a few days and eventually they may pop along! As a carer I do need to be able to pop out sometimes! And my customer needs to know.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I am sorry for the previous failed collection. Unfortunately collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. If you need any further assistance online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I had to stay in the house for 3 days from 8 - 8 and still no uplift I have had no explanation as to why this was the case. I appreciate the carrier was My Hermes however my contract was with P2G. I eventually asked for a refund and was advised this would take between 5-7 days. Very disappointing I would be unlikely to use this company again”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and apologise for the service you have experienced. I am sorry for the previous failed collection. Unfortunately collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. If you need any further assistance online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“After my parcel was collected there was no update to the tracking information for 5 days. Their CHAT service does not seem to work, they do not list a telephone number or email address. Therefore very difficult to contact; that is an appalling way to treat your customers. I did find an email address which they acknowledged but never answered the questions I had raised. And they have the nerve to ask me to use them again. Why?”

Helpful Report

Posted 5 years ago

Good Afternoon FairDeal4AllUK, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Was a little worried about using Parcel2go after some of the reviews, but I needed to send quite a heavy parcel to Norway and it was the cheapest option (Using Parcelforce through them). Online system was easy to use, printed labels off, attached to box, dropped off at my local post office (COOP), it was collected that day. I tracked the item which seemed a little slow to be sent to delivery office, then suddenly the other person notified me it had been delivered. WOW. One week, cheapest service and all good. Cant fault them.”

Helpful Report

Posted 5 years ago

“Parcel2Go screwed up delivering to the customer in US. Everything done correct form our side. They acknowledged that an error happened during scan at their dep in US, yet they want money for returning the product back to UK. When asked why, this was the reply: Thank you for your email. As per our terms and conditions section 7.3 it stated if any charges should apply these should be paid to us of our demand, please see below, ''7.3 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) which are incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority, you agree to reimburse us fully in respect of the same within 7 days of our demand.'' I am afraid the parcel cannot be returned free of charge." We used to send a lot parcels through Parcel2Go, and stopped doing so due to a list of extremely terrible experiences. I would highly recommend to avoid using this company. PS: The only way to reach out to them is on mail or chat. No phone.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“CUSTOMER SERVICE INCOMPETENT, THEY DIDN'T FIND A SOLUTION TO MY PROBLEM AND MY PARCEL IS BEEN HELD IN THE DEPOSIT FOR MORE THEN 2 WEEKS”

Helpful Report

Posted 5 years ago

“Sent a parcel to USA in January and not delivered eventually to tell me it was being returned back and that i had to pay for returns. Eight months later parcel still missing and now avoiding to pay insurance claim. Fed up and Issued county court proceedings.”

Helpful Report

Posted 5 years ago

Good Morning H Patel, Thank you for taking the time to leave us a review and apologise for the service you have received. I had a look at your order and I can see that my colleague has emailed you and is chasing this with the courier. If you need any further assistance or require updates please email us on online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“HORRRIBLE CONMEN”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews