Name: Parcel2Go
Rating: 1.45

“Best listen to the people below. This company has no idea of support and handling problems. They use agents to clear parcels in overseas deliveries. My parcel arrived at the city of destination. It sat for two weeks with nothing happening. Then the agent decided the parcel, which was a gift for a 94 year old lady, was now an export. They started asking the recipient for unnecessary documents and were charging fees that were incorrect. They also sent other peoples invoices and for some reason could not even figure out where to deliver it, even with the address in three places on the lid. This company will not open up a case for a refund no matter what. My parcel arrived six weeks later, and they think they have solved the problem. Everyone who has had these dealings with them should report them to Trading Standards, Financial Ombudsman, or Watchdog. Otherwise nothing will change.”

Helpful Report

Posted 5 years ago

Good Morning Peter, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do not deliver your parcels ourselves, though we do communicate with the couriers that handle your items on your behalf. Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged or not and by how much in advance. The decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“terrible company. Their customer service is useless. Will not use again. Read their terms and conditions - you basically pay to get swindled!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. If there is anything that we can do to assist you, please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Before you send your parcel think twice, these people have no telephone number, you cant contact them after paying, no email and their chat if for other businesses. After paying for the parcel, I was given address where to drop it and those people said they have never hard of parcel to go. I am stuck I don't know what to do, I am trying somewhere else. I am not sure whether I will get my money back because they are nowhere to be found, I would not recommend them to anybody and I give them no star.”

Helpful Report

Posted 5 years ago

Good Morning Trza, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I have used them for years, always paid for insurance in case anything happened, just now had a parcel that was badly damaged and they refused to pay compensation even though I paid extra for the insurance to the value of £80 so now I have lost out on £80 for the item as I had to refund it through eBay. They will now lose all my future business which isn’t a small amount of money.”

Helpful Report

Posted 5 years ago

Good Morning James, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I am afraid the claim got rejected as the content was a no compensation content : Models (Including Planes, cars, gliders.) are not covered for loss or damage, please see the full list of prohibited and no compensation items : https://www.parcel2go.com/prohibited-items. You have agreed, while booking the order that the content was not a prohibited and no compensation item. If you would like more information or assistance please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Supposedly lost a mobile phone in transit, spent 3 months arguing with over the refund, my advice is avoid, if you don't want your items stolen”

Helpful Report

Posted 5 years ago

Good Morning Jason, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I see that we have already made an offer on this claim. If you require further assistance please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Do not use them... i completely agree with all the reviews below. If you ever have any issues with your parcel it is at least 7-14 days from the day you complain about it before you know if its going to be delivered or lost. I was unaware my next day delivery wasn't made and now i am in limbo land while parcel2go are looking into it. Surely there is some law against the way they treat their customers. Definitely go direct with couriers, because even though parcel2go advertise they use these big international courers, you are unable to contact them and resolve the delivery as it has to go through parcel2go, who to be honest seem to sat in posh offices, playing crazy golf instead of chasing down next day delivery parcels that are over a week late. Sort it out.”

Helpful Report

Posted 5 years ago

Good Morning Andrew, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We try to have a resolution as soon as possible, but sometimes it can take longer than expected. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“The worst postal service I've ever used. DPD 'lost' a very expensive item in the post. The worst part of this was that Parcel2go advertised the service as being fulfilled by DPD, however this was not the case and a 3rd party courier was involved which in turn lost the item. After contacting DPD myself and them redirecting me to Parcel2go, I contacted Parcel2go to see if they could help. Upon trying to get a hold of them, I realised that their customer support is almost non-existent. Not only did they not resolve the situation but it took them weeks to make any kind of significant progress. In reality this issue could have been resolved within a couple of phone calls. After them offering a minor refund at a fraction of the value of the item, they closed the case meaning I couldn't even get any kind of money back, despite them guaranteeing an insurance cover. Please sort this out Parcel2go.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Turned out to be a very stressful experience. Waited in all day for parcel collection between 8am and 8pm but the parcels were not collected. Rebooked pick up for 2 days later, then the driver turned up unannounced the next day, luckily I was in. Not good as they were 3 orders from my online shop and it resulted in my exceeding the delivery date. Will not be using again.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am extremely sorry that your order was not collected when scheduled. Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed I would like to look into this for you. Please email us your P2G order number at online@parcel2go.com so that we can assist you further. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“Just go direct with the carrier. Customer service non-existent. They don't even have a phone number. Very un helpful.”

Helpful Report

Posted 5 years ago

Good Morning Thomas, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“0 customer service. no phone number, no live chat...”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“Terrible service. Lost 2 packages in a month, their list of prohibited items avoid insurance to any loss or damages to any items. Basically you pay extra for insurance, but then they won't cover anything.”

Helpful Report

Posted 5 years ago

Good Morning LJ, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Service

Posted 5 years ago

“RUN AWAY FROM PARCEL2GO! Dont use them! Carrier lost my parcel and Parcel2Go support is always unavailable... Cannot contact them for the life of anyone! SCAM SCAM SCAM!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Naseem in Parcel2Go customer services must be the busiest man in the world. Im using Resolver to get my refund...too frustrated to go into detail”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“terrible service which they did not provide and would not refund even though they didn’t deliver”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“If I could give NO stars I would, because they dont deserve any stars. My parcel collected from my local pick up point with printed label put on by the shop and 2 small return labels. It reached Stoke on Trent. Then by magic it disappeared into thin air!!!!. After parcel to go were contacted, by Resolver, they suddenly decided it had been found at s.o.t and would be returned within 14 days.. Oh then by magic again, they message to say that was a mistake, it had not been found. It was lost, well they call it "lost".. I then get a message, to say, quote " They are pleased to offer a refund" . What a company, how can something dissapear, from the collection point to arriving in the s.o.t depot.. there is something sadly going wrong somewhere.!!!!!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“awful criminal company - do not use!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I am waiting, two days on for named day pick up, 12 hours per day, not a word of information. This is the check out page - you are invited to choose a collection date. The date you choose is printed on the confirmation email - no caveats explained. You wait in good faith. Collection Date Sun Mon Tue Wed Thu Fri Sat Dates Please note that delivery timescales are working days. On this service deliveries can take place Monday to Friday. Please bear this in mind when estimating the delivery of your parcel. Selected Date: tomorrow I now find out AFTER TWO DAYS WAITING IN, this is not an exceptional delay due to a stolen van or something, but in fact the typical delay as pick up dates are entirely meaningless and discretionary. The pick update on my Order confirmation represents a false statement of terms and breach of implied and printed terms of contract. To make it worse, P2G don't even provide update by email to let you know if courier is even coming yesterday as ordered, today, tomorrow or this week, to helpfully narrow down my wait or inform me it has changed. This is massively unreasonable and very inconvenient when a tiny little email could facilitate positive information exchange. Instead, PSG prefer complete silence! On the website I am now offered the option to rebook a new date!!!! Why? The dates are not guaranteed. UTTERLY MEANINGLESS. Why do they even have a 'choose a date' option on the booking page? You choose your date and you wait just the same as someone who does not, or chose a delivery yesterday or tomorrow! I have no idea whether I should just wait in for few days...and eventually they may pop along. Or if I need to re-book, and wait in a few days and eventually they may pop along! As a carer I do need to be able to pop out sometimes! And my customer needs to know.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I am sorry for the previous failed collection. Unfortunately collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. If you need any further assistance online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I had to stay in the house for 3 days from 8 - 8 and still no uplift I have had no explanation as to why this was the case. I appreciate the carrier was My Hermes however my contract was with P2G. I eventually asked for a refund and was advised this would take between 5-7 days. Very disappointing I would be unlikely to use this company again”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and apologise for the service you have experienced. I am sorry for the previous failed collection. Unfortunately collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. If you need any further assistance online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“After my parcel was collected there was no update to the tracking information for 5 days. Their CHAT service does not seem to work, they do not list a telephone number or email address. Therefore very difficult to contact; that is an appalling way to treat your customers. I did find an email address which they acknowledged but never answered the questions I had raised. And they have the nerve to ask me to use them again. Why?”

Helpful Report

Posted 5 years ago

Good Afternoon FairDeal4AllUK, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Was a little worried about using Parcel2go after some of the reviews, but I needed to send quite a heavy parcel to Norway and it was the cheapest option (Using Parcelforce through them). Online system was easy to use, printed labels off, attached to box, dropped off at my local post office (COOP), it was collected that day. I tracked the item which seemed a little slow to be sent to delivery office, then suddenly the other person notified me it had been delivered. WOW. One week, cheapest service and all good. Cant fault them.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews