Name: Parcel2Go
Rating: 1.45

“If I could give no stars I would have. Package collected without a hitch; paid for guaranteed delivery of between 1-3 days. Parcel arrived after 7 days. Tracking facility always 'down', no one to call or speak to, other than a robot at the end of a long queue on a web chat line. They tried to tell me my parcel was delayed because you are not allowed to send documents abroad!! An absolute joke. No apology for delayed parcel; had to queue for 45 mins on web chat to obtain refund, for which I have to wait 5-7 days. Appalling service. Likely cheap because you can't speak to anyone to find your parcel. Spend more and use a delivery service with a human being at the end of a telephone.”

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Posted 5 years ago

“If I could give no stars I would have. Package collected without a hitch; paid for guaranteed delivery of between 1-3 days. Parcel arrived after 7 days. Tracking facility always 'down', no one to call or speak to, other than a robot at the end of a long queue on a web chat line. They tried to tell me my parcel was delayed because you are not allowed to send documents abroad!! An absolute joke. No apology for delayed parcel; had to queue for 45 mins on web chat to obtain refund, for which I have to wait 5-7 days. Appalling service. Likely cheap because you can't speak to anyone to find your parcel. Spend more and use a delivery service with a human being at the end of a telephone.”

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Posted 5 years ago

“My package was broken when delivered even with FRAGIL all over it.”

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Posted 5 years ago

“ABSOLUTELY TERRIBLE. You'd think it would be easy: get the address details right, make sure the parcel arrives. But no..... Furious with the service and will NEVER AGAIN use them.”

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Posted 5 years ago

“absolutely rubbish service! avoid avoid avoid!! use the site to get quotes, then go direct to the courier. DO NOT USE PARCEL2GO! if any issues they will not help, nor able to even find out anything and will just tell you nothing is guaranteed. have wasted my time on two occasions waiting around for someone to collect, when contacted customer service via live chat, they were not able to give an explanation why collection has failed on two occasions. Were not able to even find out what happened. Instead they just told me nothing is guaranteed, collection, delivery, being updated why not, nothing. Just have to sit there any pray the courier turns up and doesn't waste your entire day. Ended up requesting a refund (which takes 5-7 working days, yet to receive at time of writing). I will never use parcel2go again as their customer service is not good when things don't go as they are supposed to, which is key to their creditability as a service provider. Wouldn't recommend you take a risk with them as I imagine that if your item is lost/damaged etc they will probably be completely unhelpful!!”

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Posted 5 years ago

“Booked a light and large parcel collection with parcel2go, and 2 days in a row the collection hasn't happened. Absolutely horrendous customer service too whilst trying to get answers and a refund, scripted answers all over the place. Avoid at all costs. Book directly with the courier.”

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Posted 5 years ago

“Terrible after nearly 3 weeks still haven't received my parcel,It's not really Parcel2go to be blamed but Parcelforce,they are the one i booked for, at the same time i am surprised by Parcelforce,as i have used them a lot,but this time they have let me down terribly,The Live chat says the parcel has not been declared stolen,or lost,they know that it's at one of the depot,but why do i have to wait 7 to 14 days before it get sort it? surely it doesn't need that long to speak with the driver who carried out the job.to ask what went wrong?I am not sure now if i book them again next time,as i am really upset by this.”

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Posted 5 years ago

“Package never arrived.”

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Posted 5 years ago

“The worst service in me life and I use about 20 service in all Europe so far.Do not recommend.”

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Posted 5 years ago

“Can I choose not to give even a single star please! :(”

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Posted 5 years ago

“parcle booked in for 48 hr sevice . 3 days and the pracle gets attempted t be deliverd . i call parcle forse and they state they will redeliver for a saturday , this didnt happen. i contact parcle force and ask for a copy of there TFC policy or ADR scheme on the chat . i get told they have neither only way i can escliate the claim is through the chat to a supervisior. the supervisor ended the chat before i could even type back what i needed to. they do not even have a email adress so i could send all my info through a email for them to investigate dicusting Service”

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Posted 5 years ago

“Horrible experience, lack of information and waste of time. My parcels were never collected, which I understand can happen. A little bit annoying the lack of information and clarity and the waste of time as I had to take a day off from work for nothing. To make matters worse, I was ready to switch to drop off service and drop the parcel myself and when I finally managed to speak with their LiveChat (Rabia) to get instructions he says it was not possible to due to the size of my parcel which was unknown for him. Cancelled the order and will get my money back in 5-7 days, why? I have used this service a few times before with poor results and definitely, this is the last time ever and will not recommend”

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Posted 5 years ago

“DO NOT USE!! This company will offer to re-book your parcel collection, after you have waited in all day, because the time slot you are given is 8am to 8pm. So you re-book for the next day same time slot, but again you find yourself re-booking, after 3 days of no collection and several conversations via 'live chat' they offer you an upgrade which will cost you more!! I asked for a free upgrade seeing as I have lost 3 days earnings while waiting for a parcel to be collected, and they said no sorry, but we can't do that. But when I asked for a refund there were 2 options - one that will take 5-7 days which is refunded to the source or the other would take 1-2 days, but this option was to have credit with them through a prepay account. WHY would I want to have credit with them? I WILL NOT USE THIS COMPANY AGAIN!!!!”

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Posted 5 years ago

“I paid a guaranteed delivery slot they failed and have wriggled out of refunding me”

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Posted 5 years ago

“Disgusting - Used P2G every few months and always had a small pre-pay balance in my account. Placed an order 2 days ago of which my pre-pay balance wasn't enough to cover the order, so I paid for the order outright on card. I logged in today to find they've removed my account balance - they say they have "cleansed" my balance and won't give it to me back. I'm shocked by this - i only placed an order with them 2 days ago and they treat me like this! It's disgusting customer service, I shall never use them again and will write this review on every site possible.”

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Posted 5 years ago

“Beware lost parcel, no reimbursement. Dishonest company! Beware! lost parcel and no reimbursement Apart from the good price, beware! The delivery and collection is often not as declared. Several parcels delayed. One high priority express shipment has been lost. Despite paying extra for insurance. I have not been reimbursed. Package was lost 2 months ago. Upstoday claims they are still 'looking' for the parcel, although their self proclaimed deadline passed 6 weeks ago. I am at the stage of having my lawyer taking care of the case, as the customer service is not helping at all.”

Helpful Report

Posted 5 years ago

“Beware lost parcel, no reimbursement. Dishonest company! Beware! lost parcel and no reimbursement Apart from the good price, beware! The delivery and collection is often not as declared. Several parcels delayed. One high priority express shipment has been lost. Despite paying extra for insurance. I have not been reimbursed. Package was lost 2 months ago. Upstoday claims they are still 'looking' for the parcel, although their self proclaimed deadline passed 6 weeks ago. I am at the stage of having my lawyer taking care of the case, as the customer service is not helping at all.”

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Posted 5 years ago

“This is joke and not a company. Have booked parcel collection from home. Waited all day and never came to pick up. Next day asked for refund and they refunded to their prepay account and not back to my account. Only after opened a dispute on paypal was refunded to my account. Don't use this company as they force you to use again their service even they fail by not refunding funds.”

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Posted 5 years ago

“DO NOT SEND NOTHING WITH THIS COMPANY! THEY DO NOT HAVE ANY INSURANCE, THE INSURANCE IS JUST A FAKE BE SURE AT 101% THAT IF THEIR COURIERS LOSE YOUR PARCEL OR DESTROY YOUR GOODS, YOU WILL WASTE YOUR TIME AND YOU WILL NOT RECEIVE ONE PENCE FROM THESE SWINDLERS ALSO, THEIR COURIERS HAVE A VERY HIGH RATE OF DAMAGED GOODS, DO NOT SEND NOTHING WITH THIS COMPANY PREFER TO USE THE PROPRIETARY SITE OF EACH COURIER EXAMPLE: IF YOU SEND A 15KG PARCEL FROM THE MYHERMES SITE, IT COSTS £8.98 INCL. VAT THE SAME IDENTICAL SERVICE ON THE PARCEL2GO SITE COSTS £10.56 inc VAT SO, IF YOU SEND FROM THE PROPRIETARY COURIER SITE, YOU SAVE MONEY AND IN CASE OF DAMAGE YOU WILL DEAL DIRECTLY WITH THE COURIER, NOT WITH A PHANTOM COMPANY WHICH DOES NOT HAVE A PHONE NUMBER YES, YOU WELL UNDERSTAND, PARCEL2GO DOES NOT HAVE A PHONE NUMBER, JUST A CHAT AND EMAIL, SO THEY WILL FAKE YOU AND DESTROY YOUR NERVES”

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Posted 5 years ago

“Parcel2go provide a Rubbish service - Multiple occasions of pick ups missed & deliveries missed, Despite taking contact details during the booking process when problems arrive there is zero attempt to sender/receiver to resolve any problem, If delivery is unsuccessful it takes 7-10 days for your parcel to be returned, No surprise the complete absence of any customer service, feedback or complaints procedure, Disjointed service using multiple providers, ie drop off points, carriers etc, I now actively avoid this rubbish service provider, better I pay a little extra for a reliable service”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews