Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most Awful company and service. Very unhelpful, and when you want to contact them, no phone number. They destroyed my package, and when I claimed it, they refused the claim fo some BS reason. Dont use these scammers.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. It has been an absolute nightmare getting my boxes and I still have one missing. Massive delays, hidden import fees which they don't tell you about and no customer help whatsoever.”

Helpful Report

Posted 5 years ago

“AVOID at all costs!Booked and paid for collection today. No one collected, used a delayed chat service, got an apology, they could see no reason for the no show, rebooked for tomorrow, fingers crossed. I would never use them again, will pay a bit more for better service.”

Helpful Report

Posted 5 years ago

“They stole my parcel.”

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Posted 5 years ago

“Just reading all thee poor recent reviews I find. Myself in same situation 18 emails to parcels2go numerous enquiries opened and one complaint later my goods are supposedly still stuck in Madrid customs (basically brexit) being blamed. I’ve supplied parcel2go with all additional pw requested regarding my package and there just tell me stuck in customs!! This has been going. On since 23/03. I don’t know what to do next they are just blatantly ignoring me - and not refunding me I also took out the extra insurance do not use thee company under any circumstances”

Helpful Report

Posted 5 years ago

“I sent the package from the UK to CZ on March 3. I was told in a week that the package was lost. Exactly a month later, the package was found on April 10 and sent back to my address. Next week I asked when the package would come back. I was told that on March 30, the package was delivered (nonsense). After communication, the package was reported as lost again. Re-recording receipts for insurance, etc. After 2 days, I was told that the package was found (yes really, it's not a joke). After two months, I don't have a package, money, nothing. The company does not respond to emails, reluctance. The worst experience in life with a company. Don't take it!”

Helpful Report

Posted 5 years ago

“This is such an awful company to work with, they never payout on claims. It's arrived back to me after they didn't attempt delivery twice. Box torn open, half of the contents missing and the other half smashed to pieces. Tried to put in a claim as I'd purchased the additional insurance. • Claim rejection 1 Not packaged correctly (I then resent images showing that the parcel was correctly packaged) • Claim rejection 2 Inside of parcel not correctly packaged (I then resent images showing that the interior of the parcel was correctly packaged) • Claim rejection 3 Contents are on the prohibited items list (Checked the list and pens are not on any restricted items list) Rather than waste everybody's time it would be easier for them just to pay out. Looking forward to the next excuse. Also most of the positive reviews on trustpilot are fake too. Checkout their facebook...”

Helpful Report

Posted 5 years ago

“If you item is lost, it is impossible to get hold of the company in their online chat. Once you attempt to open a claim, the company will swiftly close it pretending they have located your parcel. Many months afterwards, when you will attempt again and again and again to reopen the claim and get a refund for a missing parcel, you'll never manage to get over their processes as they keep reopening claims and ask you to wait for 14 days!”

Helpful Report

Posted 5 years ago

“This is my first time using parcel2go and am quite sure this will be the last time too. too many contradictions from the booking to drop off to delivery. I have booked a service on the 13th of April 2021 (for DPS) and contacted the customer service since I did not get the right labels. with the support of the agent call Lucas, we changed the courier service to UPS. UPS did not picked up the parcel till 20th where I had to call them and reminded and it was picked up on that day after 4 days. I also have highlighted its a sweet item and the there was no response immediately though it said 3-4 working days for delivery. on the 21st i got a notification that the parcel will be delivered on the 24th then it was pushed to 26th and again today i got a notification saying 27th will be the expected. in between i was on UPS call center for 34 mins and finally they said its a responsibility of parcel2go. I would require the full refund if anything goes wrong in the parcel since i booked the service for 3-4 working days not 14 days. i am very much dissapointed with parcel2go and also UPS service as whole.”

Helpful Report

Posted 5 years ago

“Parcels2Go Collected a compressor which was 58 KG in weight after I paid online the driver did not come for nearly two weeks When the driver did come and eventually collected the parcel The parcel was not received by the receiver after a three weeks when I contacted Parcels2Go through their online chat as you cannot get nobody by phone Parcels2Go online chat told me that they did not know where the parcel is as they use parcel force as a third party delivery I had to call parcel force who told me that they do not deliver anything over 30KG so my parcel is sitting in their depot so I have to accept back the parcel so the parcel is still in my passageway”

Helpful Report

Posted 5 years ago

“Absolute joke. Their software created an incorrect label and it took 3 weeks for a package that should have taken 3 days from the UK to Czech republic A JOKE COMPANY!!”

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Posted 5 years ago

“Please do not use this service. I sent 2 doors worth £640 using Parcel2go and they passed this to Parcel force who held my parcel as restricted when it's not a restricted item after chasing for over 2weeks they have returned the doors to me and they are damaged now the retailer will not take them back and Parcel2go will only cover £20 of damages.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Approaching 10 weeks since we shipped a parcel via Fedex express service on Parcel2go and it has been a shocking experience. Long story short with multiple occasions of inconsistent information from what Fedex have said and Parcel2go is no one really cares at all. If something goes wrong it is an absolute nightmare communicating with P2G, everytime you have to chase up something it takes days or weeks for any follow up which you have to spend precious time wasting chasing them again. We have been informed directly from Fedex now that through all the drama of loosing our parcel more than once amongst other things that that this needs to go to claims and they will settle with permission from Parcel2go, we have been chasing this multiple times now and Parcel2go are still being none the wiser and very unhelpful. BOOK DIRECT to save youself potentially having to go through anything like we are continuing to go through. Our experience is certainly going to be passed on to trading standards and I have emailed watchdog with a plea to investigate”

Helpful Report

Posted 5 years ago

“I am a regular customer and apparently a VIP customer. The service is dreadful, I spend hundreds of pounds a day and half the package going out side the UK are returned. I don't believe so many customers are not engaging with the courier when they are contacted. It happens so often its is clearly a courier problem,. No refunds when 6 to 10 packages are being returned on a daily basis. It's all someone else fault. I still have to pay for the shipment to be sent again. Double the profit for them and no profit for me.”

Helpful Report

Posted 5 years ago

“Most dishonest delivery company.”

Helpful Report

Posted 5 years ago

“Horrible service. They are the most useless people I dealt with. When things go wrong they hide behind a chat machine. forwarding emails to their operations manager with no result. No phone number to contact them. They are too important to respond to customer calls. When you ask for a call back, it takes a couple of days for them to give you a call back on “unkown number”. When I asked for a refund they counted my 7.5 kg delivered prcel at a cost of 15 pound and 16 kg undelivered parcel at a cost of 17 £. How on earth they dod this calculation!!! Dont know!!! Dont trouble yourself”

Helpful Report

Posted 5 years ago

“Even with guarantee delivery they lost my parcel. Hopeless. Don't trust this company.”

Helpful Report

Posted 5 years ago

“Overcharged for insurance and very difficult to get refund”

Helpful Report

Posted 5 years ago

“Still not received a full refund from a parcel they lost in Feb. Been on their chat service and emailed their refunds Team and still not resolved. I've asked for this to be escalated as I'm getting no help and was told they can't help as they "are a chat based company". So no help / no resolution equals poor service. And all this after they lost my parcel too!”

Helpful Report

Posted 5 years ago

“Update of my previous review, so now someone contacted me straight after my review I left on here and advised my parcel has been found and that the receiver of the parcel would get notified and sent a payment link to pay the customs duty, 2 weeks later still nothing. Any email they send you, can not be replied to and no explanation of how to respond and get a conversation happening with anyone at parcel2go. So back to chat service I go and they reopen the lost case. I get another email asking for description of the parcel because the courier needs to find the parcel??!!!! But I can’t reply to the email??!!! So back to Chat to have them say “sorry” we will look into this, I provide the details again for the payment link to be sent for the parcel to clear customs and nothing again!! And around in a circle we go again! After 4 months of the same circle of events I just want my parcel back! Can you send my parcel back to me please Parcel2go????!! Here is my previous review... Absolutely fed up with parcel2go! First purchased Hermes service and the courier did not collect the parcel even though it was left with my concierge. So I had to rebook twice, then I decided to try another courier and paid more for DPD as recommended by the chat assistant on parcel2go. It’s been since January and it is now April and my parcel still hasn’t arrived. I have provided the recipients details and my own details to get the duty paid with customs about 10 times via chat, and 4 times via email ( which they don’t seem to pick up or respond to!) neither myself nor the recipient has heard anything or been forwarded the payment link. Totally useless. Do not use!!! I would recommend going directly with the courier company, at least they wish to get things resolved for you and you don’t have to go through this useless middleman!!”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,252 reviews