“I need next day delivery of a 50kg parcel (coffee machine). I booked with Parcel compare for collection and delivery the day after. After waiting in all day it had not been collected. I called TNT who were their shipment company and they said they had no record of this transaction so it definitely wasn't going to be collected that day. I needed to honour my promise of delivery next day to my eBay buyer so had to move this 50kg coffee machine myself into the car and drive all the way from Suffolk to Waltham Abbey. I looked in vain for a telephone number for Parcel compare, tried their Live chat which was not working and wrote many, many emails from their website but to date no reply. I am seeking a full refund as did not do as they advised. What a shambles! I wish I had read the Trustpilot reviews before I booked.”
“Avoid like the plauge. They claim you only have 30 days to query a missing parcel dispite UPS infoming us no such time limit exists. A parcel i sent to Japan worth £750 has just gone missing. The buyer contacted me on day 39 to say it hadn't arrived. I got straight in touch with Parcelcompare to find out what was going on. I was informed by Melanie Miller that they wouldn't even look into this because it was after the 30days. So a £750 parcel goes missing, the £90 postage and insurance you paid if forfeit, all because you are 9 days late to query the whereabouts of a parcel that you had no idea was missing until then and had paid insurance to protect against this exact thing!
Scam company, will be taking this further.”
“complete and utter scam. paid for a 48hr service and it took 10 days...it was my passport and i miss my flight and had to pay £133 to change the ticket. ticket basically went back and forth all over europe before it actaully got to me...absolutely ridiculous.”
“ParcelCompare is the worst delivery company we have ever use and would not recommend it to anyone. We sent a parcel to Indonesia using ParcelCompare. We have paid all fees of £220.00 in advance but when the parcel arrived in Indonesia, the receiver will was requested to pay more than 50% extra to get the parcel (£140.00) which is in Indonesia, this fee will be more than 1 month salary for my niece who actually has e good career as a qualified midwife. This requested payment is more than the value of the contents of the parcel which is second hand baby cloths. In fact the insurance of the parcel was for value max £100.
We emailed to Customer Service of ParcelCompare for assistance and they were not willing to assist in solving the problem, they only gave us a reference to information that wasn't included within the form which we couldn't find) and to check a link to a blog???
Not much help and certainly not customer friendly after the event and not highlighted as a concern before entering in the contract.
The additional payment requested by receiver is not acceptable with no offer of support in helping to resolve the problems.
Their Customer Services did nothing help to solve the problem but asked us to contact other courier for which they partner with in Indonesia "DHL", therefore should be their divisional internal company problem.
We used this company as the international carrier which boasted and promoted themselves throughout the internet, newspaper adverts etc. ParcelCompare should be responsible for the parcel from collection from our home in England to the receiver overseas in Indonesia (we did not choose to use DHL to send our parcel, ParcelCompare did thus their company business choice we were not involved or consulted with this choice).
We were expected better from a company with such standing, professionally managed with delivery and customer support.
We and the recipient are totally devastated with what should have been a happy occasion with the birth of a baby.”
“DO NOT USE THIS COMPANY WHATSOEVER
It was only after a parcel that I sent was so badly damaged it wasn't recognisable that I contacted this company trying to claim as I had paid for extra insurance. They did not want to know. First of all they started asking for photographs of how badly the item was damaged and when I sent these they said they needed more and more....oh and more. I then read the reviews. God, I wish I'd read these before I parted with my money. As 99.9% of the reviews read, they told me to get lost and offered me £15 good will voucher...to spend with them!!!
Pay extra and go to a courier direct. They are nothing but a set of con artists with no contact number. However, I haven't finished with this yet....”
“This dishonest company does not really insure your package when you pay extra for insurance against damages...it pockets the money and then leaves you high and dry when your package is damaged!”
“I used the parcel compare website and it came back with a good price for sending a parcel to Italy with DPD.
My boyfriend waited in all day for the parcel to be collected and it never was. DPD had not been passed the details.
In the end I paid £10 and cancelled the order.
Months later they read my bad review on trust pilot and so decided to get in touch to try to help. They then reported my review and had it taken down and have said that I am not a real customer!
Do not use these people!!!!!”
“Parcel posted on 4 July never delivered I complained they said they would investigate took 10 days to offer me £15 credit to use them again which is never going to happen - I contacted them via Twitter and they blocked me which is a pathetic excuse for customer services - parcel status currently reads claim code issued but not to me must be parcelcomapre who are not passint it on to me - it's best to pay that little bit extra for the honesty of the Post Office
of the post office”
“FRAUD FRAUD FRAUD!!!
I contacted police who are not interested they say its a civil matter regarding a disagreement of the weight of a parcel however this is much bigger than one parcel, this company is stealing thousands upon thousands of pounds from vunerable customers.
I sent a 15kg exhaust the dimension were exact, i was given a quote of £35 to send it next day delivery via UPS, 11 days later i get an email saying the parcel weighed 40kg!!! And that it was 6kg over my stated 34kg weight???
I have never stated any parcel ive sent is anywhere near 34kg and my exhaust (fujitsubo rmo1a) weighed exactly 15kg packed.
This company has now forced an idditional £54 charge ontop for an outragious claim,
An say they will steal it from my bank in 7 days time if i dont provide pictures of proof from a parcel sent and delivered 11 days ago!?, i am absolutely shocked beyond belief to see how many others they have done this too, reporting it to the police will do nothing its a 'civil matter', as far as im concerned this is fraudulent, they are purposely setting out to lie for financial gain, all funds have been blocked by my bank, if this has happened to you phone your bank immediately and seek a solicitors help,
Disgusting company!!!
***UPDATE***
I have phoned UPS who have confirmed my parcel weight was correct and there was zero issues hence it being delivered successfully, UPS are now aware of ParcelCompares scam and their fraud team is investigating it with forwarded evidence.
WatchDog here i come 👍
***UPDATE***
IF YOU HAVE RECIEVED ONE OF THESE BOGUS EMAILS AND YOU ARE SURE YOUR PARCELS DIMENSIONS AND WEIGHT WAS CORRECT CONTACT THE COURIER YOU USED DIRECTLY NOT PARCEL COMPARE, FIND OUT IF THE COURIER HAD ANY ISSUES WITH YOUR PARCEL IF NOT THEN ASK YOUR COURIER FOR A FRAUD EMAIL ADDRESS YOU CAN FORWARD THE EMAIL TO.
IF YOU USED UPS AS A COURIER VIA PARCEL COMPARE FORWARD ANY OF YOUR BOGUS EMAIL CHARGES TOO
fraud @ups.com ((no spaces))
Followed by your name and tracking number
for them to add to their evidence, if you are unsure wether to believe this is a genuine email address please phone UPS directly and ask them if its legit and they will tell you it is,
All the best,
thanks 😔👍”
“Waited an entire day for my parcel to be collected, but it was a driver no-show. I contacted DPD to be told that no information re. my parcel had been forwarded to DPD from Parcelcompare. I cancelled immediately (having read a string of negative reviews and the abysmal way this company deals with its clients). Re-booked with DPDlocal, who collected the parcel 10h later. Customer care (use this term loosely) full of rubbish. If they take 1p of my original fee that I will be taking them to the Small Claims court. Avoid!”
“Dreadful. Do not use.
A week after depatch I contacted Parcelcompare as the website had “returned to shipper”
Despite this no one had contacted me to inform me where my were documents.
Now despite several attempts, my e mails have been unanswered, so still no wiser as to their whereabouts.”
“This follows a previous review by me - just to add that, on top of regarding parcelcomapre as a scam company, my advice would be to arrange parcel delivery direct with a carrier...when arranging via a 3rd party such as parcelcompare, if there's a problem, neither parcelcompare nor the carrier will accept any responsibility - parcelcomapre will blame the carrier and the carrier will say that, because the delivery was booked via a 3rd party, they can't deal with it directly, you have to go back to the 3rd party company (who then blames the carrier!!!). So, as you can see, a nightmare ensues where you get caught in no-man's land and cannot resolve the issue!!!!”
“I wish I'd read the reviews too!!!
I was desperate to get a parcel delivered from the UK to Spain and came across express 1 day delivery with TNT via ParcelCompare; oh dear, I wish I hadn't!!!...
I booked the delivery and paid the significant extra for the express delivery. The parcel was collected ok by TNT.
I checked the tracker the following morning fully expecting the parcel to be on its way to the destination only to see that the expected delivery was 3 days!!!
I contacted ParcelCompare to ask why - a string of emails ensued (as usual, no way to actually talk directly to anyone) and all they would say is "We apologise for the inconvenience...the parcel is due to be delivered in 3 days." I even sent a snip of the booking form I received from them showing the 1 day delivery - ignored.
Well, you guessed it, ParcelCompare would accept absolutely no responsibility and just kept repeating that delivery was due in 3 days with no further assistance or attempt to resolve the issue.
Their 'Customer care' really didn't care!!!...Should be renamed "Customer don't care"!!!
I now realise that it's a scam - you pay for express delivery but they book the significantly cheaper delivery option and pocket the difference.
Also, you can only complain by writing a formal letter to them - how many have bothered to write a complaint letter?? Another way of making people think "Is it worth it?" and then not bother which leaves them off the hook - designed that way!!
AVOID AT ALL COSTS!!!”
“Collection didn't happen and they demand a fee to rebook.
They took over 24 hours to check a post code; couldn't find it and so changed it to one 10 miles away. Beyond hopeless.”
“I had a similar incident with parcelcompare.com. I knew I was right and after many emails exchanged I was eventually charged double for the package I sent. So I went to HM Courts and filled out the online form and explained what evidence I had. Within a week I had the overcharged amount returned to me PLUS the 25 GBP court fee !!
How simple was that ??
HM Courts & Tribunals Service”
“DONT USE THIS COMPANY!!!!
ParcelCompare have only delivered half my parcel and lost the rest. They have no contact phone number and just don’t care,leaving me £340 out of pocket. They are chaotic, sloppy and negligent.”
“I arranged for a collection and delivery, no one turned up, no phone call or email.
There are no customer service phone numbers and the carrier will not speak to you.
Impossible to get a full refund as the only option you have is to cancel the deliver, for which you are charged.
Utterly useless”
“The worse exprience Ive ever had with ANY courier company! They never provided the service and now dont want to refund the money I have paid! SCAM SCAM SCAM! DO NOT USE THEM!!!”
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Dorota Nowacka
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The worse company EVER!
The worse company EVER!!! I've arranged a parcel to be picked up for my doorstep and the courier never showed up! I ended up using a different company and asked for a refund. It's been a week I am emailing with a dude from customer service and it looks like it is impossible to get a refund!!! Firstly he has suggested to cancel my order, when I tried to do so, it came out there is a cancellation fee! Ridiculous! After he has suggested I use their service again, so they can use my money toward the next order! I couldn't believe it! Then he has sent me some useless links with an information about cancellation. USELESS!!! It looks like they play games so people give up! I am still emailing them and i will not give up! DO NOT USE THEIR SERVICE!!!”
