“Ordered plenty of times from multiple services and never had an issue like this before, The parcel force delivery driver dropped my parcel off at a completely random address, I’m now left with no parcel and no way of getting a refund absolutely atrocious service I highly recommend using another parcel service, the customer service was also unable to get a hold of the depot which the driver was with”
“Waiting for a parcel that was sent 11 days ago. Driver said he called, no one in and left a card. Lying Git. No one came. No card, doesn’t the lying wally know everyone is home due to corona virus. No idea where my parcel is. This company are useless beyond belief. What a shower!!!”
“I’ve used parcel force fir a few years now. I live in Dudley and use them most days sometimes Upto 7 parcels a day. My local driver MATT from the Birmingham depot goes above and beyond Always polite and helpful. Never lets me down. Just wanted to give him a special mention as he is a top lad. Keep it up MATT and please don’t ever leave 👍👍 if the management from Birmingham read this. Give him some praise and look after him. 👌”
“This company Parcelforce is appalling and totally unprofessional. I sent a parcel last November 2019 abroad. It never arrived. I telephoned several weeks later to check on the parcel because the recipient contacted me to say it hadn’t arrived. I was told it probably was held up in Customs and to phone back in a weeks time. The parcel still had not arrived 4weeks later so I was told to complete a Worldwide Claim form which I did. 2weeks later I received a letter stating I couldn’t claim because the parcel wasn’t sent Global Value. It WAS sent Global Value and I had sent the receipt. Complete shamble. I had to resend the Claim form because the original had disappeared !!! It is now March 2020, 4 months since my parcel was posted. Parcelforce has sent me a final settlement cheque which doesn’t even cover my loss parcel contents and postage. The customer service has been shocking. Time scale shocking. Everything about this company is shocking .A word of advice, if your parcel goes missing, don’t expect good service or your money back. I will never use Parcelforce ever again.”
“Parcel was not delivered as the road was closed. The pavements were not. Workmen were moving barriers to allow traffic down the road eg. deliveries. No message to say where my parcel was although I had received emails from them previously. Confusion as to where I should contact but eventually got hold of customer services. Wow, did the female at the end of the phone know she was customer services? She eventually told me my parcel was at a post office I had never heard of. No offer of redelivery. No nothing really. I eventually paid for a taxi to collect my identification, drive to another area, pick up my parcel and bring it to me. As we are in the middle of a pandemic and I am stuck indoors I would really have appreciated a tiny bit of interest from this terrible company. The parcel contained a month's supply of dog food and another parcel of dog food was lost by these clowns another time as they delivered it to a strange house in the next road along. Do not use this company! I was going to post a picture of my finger but don't like to offend anybody.”
“Do not use Parcelforce, very unprofessional. They should be closed. Your tracking is showing that my parcel was delivered on 18/03/20 at 16:15 from Bristol depot. I have not received it. Funny my address is 255B Roundhay Road Leeds LS8 4HS. When I enquired initially the parcel was at the Leeds depot. Called customer service several times and I am put on hold and end up cutting me off. This is the second time I have experienced very bad service. I’m reporting to the Ombudsman. My number is +447756015824 I am very disappointed with you and never again I will deal with you.”
“How can a parcel promptly sent from the US, arrive in the UK within three days, then spend six to seven days in Parcelforce UK, checking through customs etc..etc?
I buy a lot of parts from the US, my advice is to insist on the sender using UPS. They send you a UK based customs charge straight away. You can pay this whilst the item is in transit. Then as if by magic, it arrives five days later!!!”
“Drivers do not have phones they can use to call if you they have any issues with your delivery. Customer service where on helpful. Worst Currier company I have ever used.”
“Two weeks ago I used Parcelforce to send an item that was extremely well packed (item was wrapped in bubblewrap then placed in two cardboard boxes and everything was secured with carry straps). I’m fairly certain parcelforce must have chucked the parcel off their van from some height as the item arrived to the customer broken into pieces.
So I filed a claim for compensation, which I thought would be a straight forward process and what an absolutely horrible experience it was. Their claims website is the worst site I’ve ever used. They deliberately make the process as difficult and longwinded as possible in the hope that you will give up and won’t bother making a claim. The site constantly displays random error codes and I even tried multiple browsers but the errors kept appearing.
I spent over an hour and a half entering all the requested details and uploading all the photos and documentation they insist on. Each and every photo has to be uploaded one at a time and a separate description entered for each. At one point their messaging system refused to work so I resorted to sending the most basic single sentence replies which made communication almost impossible.
Fast forward to today and after all that effort, they sent me an email to say they have rejected my claim and won’t be paying any compensation as they don’t believe the damage occurred whilst the parcel was in their care! So not only is their customer service truly horrible, they are also quite happy to lie about damaging your parcel to get out of paying compensation. The entire claims experience is exhausting and it is all for nothing. When are companies like this going to realise that treating customers right is fundamental if they want repeat business.
It goes without saying, I will never use their service again and I suggest you avoid them like the plague as when they damage or lose your parcel they will just make up a reason not to pay for it and you will have absolutely no recourse.”
“Totally useless company. Unable, for some reason, to deliver my item on two attempts despite the fact that Amazon etc have no such problems. The company has the customer’s phone number but it’s on a database the driver can’t access!!!! Support staff at their Aldershot depot are rude, unhelpful and totally unsuited for their jobs. A total farce from beginning to end.”
“I arranged for Parcelforce Express 48 to collect a parcel today, 13 March. When I checked the tracking webpage this afternoon there was a message saying '13 March 14.09 Collection attempted - customer not available. Leicester Depot'. This is not true - my wife and I were both in the house and have been listening out for Parcelforce. No-one rang the doorbell and no card was left. The parcel cannot now go until Monday, which means that I will miss a deadline. This is very poor, and I understand there have been a number of instances in my area where drivers have claimed that customers have not been available when that has not been the case. I guess when drivers are running late, or just can't be bothered to turn up, it's dead easy to claim that a collection/delivery was attempted...............”
“Terrible company, I paid for a specific day delivery and I’m still waiting for it 2 days after. I contacted customer service, twice, not very clear or helpful, they said someone is gonna contact me from the depot, aaaand, obviously, as expected, NOTHING. The driver (Franklin) said he attempted to deliver my parcel but no one was available, also that he left a card with information on what to do next. There is no attempted delivery, as I was home the whole day, and there is no card. DO NOT USE THIS COMPANY IS A TOTAL SCAM.”
“I sent 2 boxes of parcel to my family in Indonesia. One box I paid £53.50 and another one £77.50. The parcels came to my family but they have to pay Rp.1,265,000. 00 it's about £71.00. If my family didn't pay it, then they put the parcels as no one belonged. I will never ever again sending the parcel with Parcel Force Worldwide. This is the first and the last time.”
“Following same theme as previous reviews, I paid extra for the convenience of Parcelforce collecting the parcel from my house. I patiently waited in throughout the 3.5 hour collection window however no one showed up to collect my parcel. I checked Parcelforce's parcel tracking page only to find that the driver had noted "collection attempted - customer not available". I called Parcelforce up to find out what had happened and they confirmed via their own tracking that the driver had not attempted to collect the parcel. They patched me through to my local depot who informed me that they had contacted the driver and he would return to collect my parcel shortly. This didn't happen and as a result I'm going to have to drop the parcel off at my local depot. This is my first time using Parcelforce and I have to say i'm incredibly disappointed with their performance, I wish I'd read others reviews beforehand.”
“What a useless entity. They are there to provide a service. Nothing could be farther from the reality.
On the face of things they provide everything a competent delivery service should. The reality is they are so so difficult to use. It’s like using windows 3.1 vs iOS.
- No way of contacting to talk to someone. But you can start a useless online chat with someone who asks the same question 20 times and takes 15 mins to reply to each statement.
- allows you to rebook a missed delivery but no options for leaving in a safe place
- allows you the option to collect from a post office but will charge you extra
- notifies you of a delivery but only after they have tried. Why not txt before then allow customer to re arrange like most competent delivery companies do!
- has a track my parcel feature but rather than it being linked to a card through the door or a txt you receive you have to manually type in two pages of information to get in!
Parcel force it’s time to modernise or you will find your competition make you obsolete!”
“So you have to click a one starto leave a comment eh and thats flattery at best !
My global Economy parcel to the US costing 59 pounds never arrived .. Reason ? where is it ? given a tracking no. on post office purchase... great ...aaaah but its just a number it dosnt track at all.….compensation ? forget it no compensation given with global Economy ...was that explained on purchase no on my receipt no ….complaints procedure with downloading docs took an hour and a half of my life ...wasted the company is rubbish through and through.”
