“Included postage cost in the charges:
Over charged, included postage cost with the charges, what a ripoff joke! And it was deliberate as the postage price was in a separate location, there is no way to be refunded without a lawyer being involved.”
“I have only used parcel force twice , the first time the service wasn't too bad and the item was collected on time and arrived on time.
The second occasion it was one of the worst services i have ever had , not only did the company not pick up my parcel but customer service was utterly disgraceful, many rude members of staff who don't listen to you. besides one person called Shaun who was the only person to apologize out of the 5 different people i spoke to and he was very helpful, i think it would be better putting him in charge then maybe they would be able to provide a good service.
As i was saying, i was given false promises that the parcel would be collected the next day and the next day etc after it not being collected on the allocated day but was never collected and after making 2 formal complaints they still did nothing at all to resolve the issue.
I seriously think parcel force's service is shocking and i can't understand how they can run their business like this, they have a lot to answer for and seriously need to improve vastly to be anywhere near becoming a good company again
Finally i would recommend people not to use parcel force and give serious consideration to seeking an alternative courier as this company literally, can't deliver.”
“Did not deliver parcel and did not leave delivery attempt card. We were in the house looking out of the window during the time the parcel was due to be delivered. We didn't even see a Parcelforce van drive past. The delivery was arranged by a major retailer. John Lewis, please don't use Parcelforce again. It will loose customers for you. They are utterly useless.”
“This is Kim, I was supposed to receive my parcel on 28th Nov, until Dec 7th, still no parcel received. On Dec 1st, I've received a phone message that they have attempted deliver the parcel to me at 9:30, but i was not at home so they left a card. The truth is that my mother and I were at home and nobody came and no card has been left. During these days, I have called Parcel Force customer service 12 times in total. Each time, different customer service staff answered the phone call but eventually after the call has done nothing to make the delivery happen. Im not sure if this website works, but I'm just giving it a try, hopefully, it could make the company realise how bad their customer service team is and how their driver lied, and how late their staff deliver a simple parcel, and how bad their staff's implementation is!”
“Parcel force is one of the most incompetent delivery services you can imagine. From missing deliveries to parcels being delivered a week too late to an address 10 houses down the road. Any complaint or support request you send them will be ignored just the same as you redelivery arrangements via their website. Their drivers will even take the time to run to your door just to slip a missed you note through the letterbox most likely not all the way so it will end up on the street. This note wont have a date, time or driver name either because why would you want to know that their came around when you were in the house waiting for an important package but all they did was leave you an empty note because ringing the door bell is above their pay grade. Avoid this company as much as you can...”
“I am currently disabled with a fracture and was unable to answer the door but was able to answer the doorbell. I asked the delivery person to leave the item in the secure garage that I can open/close from inside and offered him my name and unique number as POD. I was able to tell him/he confirmed the delivery item as evidence he was at the right address. He refused and offered to leave the item at the nearby post office. I agreed. He didn't leave it there but took it back to the depot.
I use the website to arrange redelivery to the post office for pick up today. The item was not there/again.”
“Utterly useless and incompetent company. Two days running they sent texts/emails saying they would deliver, but didn't. I tried to contact them, but couldn't get through. Then, with no warning whatsoever, they tried to deliver when I was out. Appalling. Don't use them. Even Yodel would be better, and that's saying something.”
“Got an email from Parcelforce on Thursday saying my package was out for delivery. It didn't turn up. Yesterday I got a text (which didn't mention Thursday's contradictory email and certainly didn't apologise or anything like that) saying it would be delivered yesterday. It still didn't turned up. I tried to ring up to find out what had happened but gave up after being put on hold for twenty minutes. These guys are hugely incompetent. I will not be buying from any company that uses their services again.”
“What a wasted time I really angry because I paid £12 for delivery on Saturday please refund £12 now, lazy Saturday that robbery my £12, got delivery attempted 10:00am 2nd Dec I bet they lied or can't find my address I have no card & no call me & no one doorbell I checked doorbell to flash light & vibrate is worked fine.
I ordered 2 ceiling lights with dimming & warm to cool white light on AliExpress from China to UK just 21 days too slow & Customs charges raised cost £30.32 bit expensive, Fedex much faster about under 10 days from China to UK.
I'm deaf can't call number I use contact us way too slow to answer they busy too many email to reading. don't have chat online is help quick”
“I had send a packet to USA on 14/11/17 using express service. It cost £58.60. It guarantes arrive in days.
But after 5 days it still not...then until 8 days when i checked with tracking no it say the packet at their local depot need to collect.
I though my friend will get the notice and will go to collect it..but after 4 days the packet still not received. I started worry so I contact with my friend and they said : They got no notice about this what so ever..I give them the tracking number.. They checked online and they found it at the local depot so they will go their to collect it the next day.
But when they came to depot they been told that the packed already be RETURN TO SENDER ON 27/11/17. Only after 4 days it in depot.
I call them to ask what happened and they said they have no idea and they dont know where is my packet..now. and acording to the rules i can not claim for conpensations because it over14 days for
(internaional) to xlaims.
How worse you can get on this servive.
It should be some law force to protect people being rob like this...
Please dont ever ever using this parcelforce...
Thanks for read this”
“I've never had a good parcelforce experience - even to make a complaint. if you are still onhold at 6pm, they cut you off (which has just happened to me). As a receiver, in the past 3 years, their parcels have either not arrived on the specified day or they take it to the post office without ringing my bell/knocking on the door. As a sender, items were either not delivered on the due date, or were lost and they could not find the item and i couldn't get my money back either.”
“Parcel never arrived waiting over 3 days for a 24 hour dillivery nothing turned up yet , customer service is hopeless they don't even know where my parcel is.”
“absolute rubbish...been home all day (on purpose) waiting for delivery of my parcel. At 4:30 afternoon a phone message tells me I have to collect from post office and that a note with details to collect has been left at the door. And that was a BIG LIE, no card left at the door and NO ATTEMPT of delivery has been made. Total rubbish. why do you have to lie? my parcel has 9 kg and i'm a petite woman. get a grip Parcelforce and learn from Yodel.”
“This is the review I posted on another review site but was taken down probably because I mentioned the actual names of other couriers in the last sentence.
This is the email I sent to a major store chain after an attempted delivery experience
“Delivery ********* was due to be delivered between 13.30 and 14.30 yesterday.
At 13.45 when an apparent attempt was made to deliver I was sat eating a sandwich virtually in line of sight of my front door with a dog at my side who goes berserk when the door bell or knocker are used, the bell sounder being half way between me and the front door in a modest sized house.
At 14.06 I received a text to say an attempt had been made to deliver the parcel. There is absolutely no way the delivery person rang or knocked, nor did he bother to complete the card tick boxes advising what to do next, nor indeed did I receive an update text when the driver was in the area as I should have done.
I spoke to a very pleasant gentleman in your customer services department immediately after I received the text, who spoke to parcel force who advised they would try to arrange for the driver to return and deliver. Need less to say he didn’t.
I suggest you cancel the order and ask Parcel Force to return the goods to you.
I am very sorry, I was really looking forward to ******************** which I have purchased on previous occasions.”
The major store arranged for the goods to be returned to them, and advised they were in the process of reviewing their delivery contract and my input would be taken into consideration.
A week later I looked out of a front window to see a Royal Mail delivery van with one delivery person standing by the van and another walking away from our front door. I knocked on the window whereupon the one leaving the property turned round and gesticulated the parcel had been left next door. If the parcel had already been left next door why was he still on and in the process of leaving our property. No, he hadn’t left a card so that wasn’t the reason.
We have numerous deliveries from other couriers etc which never miss a beat. What are parcel force doing so differently and why ?”
“Absolute rubbish .. late delivery time and time again... Their so called track an trace... picks up parcel... then waits for days in a regional depot with no update... frequently item is delivered before any update on track an trace... waste of time and space.. Avoid Parcelfarce if at all possible.”
