“Unbelievable how they want to show they are not aware of the fact riders don’t attempt to delivery parcels or i don’t know what to think about their riders. They sent a message saying they attempted to deliver but no one ever came. Obviously you have to lose your time to call numbers and speak to people to have another delivery for the next day; and if they say they will contact you back after sending a message to the rider (their procedure doesn’t allow them to call the riders apparently), don’t believe them, you’ll have to call again, explain everything again and finally, but unfortunately, you’ll have a delivery for the next day. Great service”
“The first time Parcelforce attempted to deliver the package they advised the post office was closed which I discovered was not the case after speaking to the post office. The second time Parcelforce attempted to deliver the package I waited in all day to then be advised by Parcelforce that the delivery was refused by myself when in fact clearly no attempt to deliver the parcel was made.”
“Worst delivery company. I found out where my parcel was by randomly ringing Irish delivery companies to see where it was. I also had been at home all day when they apparently called which they didn't. No contact details. Would not use again.”
“Worst delivery company in the World, never again, if you want loose your parcel and peace of mind? You can choose them. Delivery driver send my parcel back to sender without try to deliver it. Service and management really poor, calling service worthless. They never say true. WORST DELIVERY COMPANY IN THE WORLD NEVER AGAIN”
“They are useless. They sent my parcel to the correct place but it was refused, so they had it back at there depot. I requested it to be sent back to me and they resent it! I lost my money. I am not happy.”
“We use Parcelforce as business customers and have a business account with them. They fail constantly to collect parcels from us here in Manchester. We pay for a 24 hour delivery service and parcels only reach our customers within 2-3 business days. We have made constant complaints to Parcelforce but they are not really bothered. As of this Friday it will be the last day we use Parcelforce as we are moving to DPD. We used to send 100+ items on a daily basis with them but the service is worse then that of Yodel or MyHermes. It is no wonder that Royal Mail share price is sinking.”
“-Was home all day.
-got a text to say they attempted delivery (no delivery slip to say where to collect from)
-checked cameras driver drove passed did a u turn and disappeared.
-customer services useless”
“Non arrival for scheduled pick up payed £13 for this never again. This is second time this company has let me down last time didn't deliver said no answer but never left card absolute rubbish!!”
“Parcel force is an appalling delivery service. Will never use again avoid this company they are beyond contempt.
Used twice and both times they damaged the parcel nothing but criminal”
“Waited all day after a txt confirmed my delivery. Still sat here writing this and still no parcel.. 6 hours late so far. Item is from IKEA.. IKEA not to blame.. PARCELFORCE are.. or PARCELFARCE! Complete rubbish courier provider.. no customer service or attempt to resolve issues . Inconvenience caused .. please avoid this farce of a company!”
“The new driver been to the wrong address and even left the card on what to do next to the wrong person. When I called to the depot they told me that he was willing to come today for the delivery, but in the truth I waited for nothing because he already finish his job (5,30 pm when the deliveries should be untill 6pm) and he will come tomorrow. At the end I waited ALL day at home for NOTHING.”
“Parcelforce left a card despite the fact I was at home. Booked a redelivery slot. They phoned and left a message that I should collect it from the ,ocal post office. They didn't redeliver it. Went to the post office and collected the parcel. But their original card didn't say there were two parcels, so only collected one. Only when I contacted the seller did I discover the other parcel was attempted delivery on the same day, and was still at the post office. Booked a redelivery - it didn't come. Have booked another redelivery. The posty office is miles away, across a toll bridge. Absolute rubbish !”
“I actually heard the 'missed' delivery card drop thorough the letterbox, on collecting the card [less than a minute later] I saw the delivery van driving away. If I hear the card drop I obviously would have heard the louder sound of the door knocker.
I was at home as I was on a previous occasion when the same thing happened.
Knock and give people time to actually get to their front door Parcelforce.
Now I have to wait for parcel to be re-delivered, complete waste of time.”
“- Got a card claiming no one was home
- They took the parcel to one of the most awkward post office locations for collection (it's ages away)
- Arranged redelivery using the website
- Took the day off work and waited all day for my parcel.
- No one turns up
- Send an email to customer services
- No response received
- Call the customer services regarding tracking, lack of delivery and response
- Got no explanation however she tried to charge me for Saturday re-delivery (still not clear why they haven't attempted to re-deliver for my previous booking)
- Booked a delivery for Monday
- And tracking still says collect from the awkward to reach post office”
