“I can't believe they are still in business. I stopped using them in my own business long time ago but unfortunately other businesses are still using them and I have to deal with them because of that. They don't bother to redeliver even if you order a redelivery. They insist that I should go to my 'local' post office which is situated quite far and is closed in the evenings and weekends. But I wouldn't be able to pick my heavy parcels anyway. I asked them to redeliver, they promised but by some reason decided not to bother and sent my parcel back to the sender. I urge all the businesses to stop using them, this service is a disgrace. There are many much better alternatives!”
“used this company many times! NEVER AGAIN!
Despached goods worth £300 THEY LOST IT (STOLE) and paid me £50 compensation.
THEY NEW EXACTLY WHAT THEY WERE DOING!
Their own driver confirmed that it was rife!!”
“DISGRACEFUL COMPANY - used the company to send a televisioon and it was completely ruined, looks as if it's been stood on in 3 places and now being told that there's nothing they will do as compensation even though when posting we were informed damage would be insured and "not too worry" DO NOT USE THIS COMPANY”
“Worst courier I have ever dealt with. Ordered a gift for delivery on 7/1 and received an email in the afternoon to say it had been delivered and signed for by me even though I had not. No note had been left through my door and when I rang the depot they said it may be one of the neighbours although they couldn't be sure which one. The driver came back on 8/1 and led me round to the back of one of my neighbours houses and the parcel was outside their back door not in anyone's property. I queried who had signed for it as it's outside and he was quite dismissive which means he must have fraudulently signed it as being delivered to me.”
“Parcel posted 18/12/18 P/F 48 did not arrive till 29/12/18 When tried to put in a claim they said they could not see were it had been held up .When we were tracking it every day it sat at the hub for 3 days then they ask for reference no they know you will not have. Thing is we posted a parcel the same day to Lithuania with UPS it was delivered in 3 days . Even being Christmas that was totally unacceptable this is now2019 not 1919 .”
“Ordered a small item from Switzerland. It took 2 days to get to the UK via another courier. I then received an email from ParcelForce (who cover the last leg) giving the next working day as a delivery date.
According to their tracking it has been sat at their depot in East London ever since.
So far, that's 4 times longer to arrive than it took for it's 560 mile international journey.”
“They are lying and dishonest. Today I received a text at 9:54 am saying delivery will attempt between 10 and 11. Be there and open the door at 10 sharp. Nobody. I log into their tracking system, the system says already tried to deliver at 9:43 (is this a joke?) text received at 9:54 and be there at 10:00. They said they left a delivery card, full of lies. No cards at all. 11:30 I log into the system, wow, the magical record has changed the attempted delivery time from 9:43 to 10:02. Parcelforce is forging their delivery record. Hahaha luckily I have printcreen and found the liar. Terrible service and ruin my day”
“Absolutely awful company, waited in all day for delivery which said eventually would be delivered between 18.10 and 19.10, I thought they were delivering late!! Turns out they finish at 6pm!! Tracking said was on industrial estate near us at 4pm, then tracking stayed at another property / road near us 5.40 onwards, next thing is updated tracking says parcel returned to depot , tried to deliver / left card !! LIARS !! In all day. Tried phoning depot x 3 times and cut off each time after 3 minutes!! Appalling company . I shall e mail the company who ordered from and advise them not to use them in future. Don’t hold out much hope getting through to depot tomorrow either as is a Saturday . Useless company”
“Don’t waste your time or energy with this lot. I’m only giving one star because you can’t give a score of zero.
We’re on holiday and needed to post items internationally. Got told the driver could bring printouts as we don’t have access to a printer but company was a complete joke from booking a parcel to be sent. Customer service via online was so unhelpful it took an hour for them to cut and paste responses we’d already read online.
They were supposed to pick parcel up between 3.30-5.30pm. They came at 1.47pm when no one was home and didn’t phone or email to advise. We only found out because we called the call centre at 5.20pm. Whenever we called the call centre or depot we were on hold for 15-20mins. When we got told they’d rebook a pick up they couldn’t advise us to when and wouldn’t call us to let us know but we had to keep checking the website. What kind of service is that?? Trying to cancel the booking was almost impossible . Unsurprising. Company’s probably run by ineptitude at best and a bunch of crooks at worst.”
“We attempted to deliver you parcel, HAHAHAHAHAHAHA no letter, nothing at all, that driver do not even know where the business is! Next time I'll try not to work with them.”
“Left a card to collect at post office but sent it back to Stoke called at post office 3 times after being told it would be there but wasn't after contacting customer car (sic) told parcel would be redeliverd waited in all day and wasn't delivered recontacted customer care and told it was at post office went there and postmaster told me parcel was on a van all the time and the cost of this rubbish service circa £60'00”
“Very disappointed with this parcelforce services. Firstly, I paid for my parcel custom charges on 12/21/2018 to be released and delivered along with the next day arrival to my door step for 12/22/2018 so I can take my small item I bought for a Christmas present back home for my girlfriend. I paid an expensive 41.37 pounds and I received nothing. I was told over the phone (how I also paid for services at this number (0344 800 466) that hours for delivery were from 8am-2pm. I woke up at 6am and stayed until 2:30pm and left a note via mailbox because I had a appointment in the city centre before I left for heathrow airport at 7pm. I usually don't contact companies or write bad about them but I'm not asking for my money back I'm demanding getting a refund back for my purchase of the services I didn't receive along with my shipment being delivered when I arrive back on the 4th of January.”
“supposed to deliver my parcel on the 21st of december ,had a lying text to say no one home and letter had been left ,NO LETTER !!received a text the nxt day saying it would be at my house the 22nd at 3-4 pm ,NO PARCEL!!after being fobbed off on the phone for 2 hrs ,website says been sent back to the depot ,no attempt to deliver ,the app says my tracking number doesnt exist anymore !!so here i am on the phone now the 23rd still no parcel ,all depots shut ,surely they know christmas is a busy time why dont they employ extra drivers ,now i have to explain to my nephew why he has no christmas present ,totally awfull service they have always been fine before ,totally ruined my christmas .”
“Please hold and we will be with you shortly - now 27 minutes and still waiting!!!!!
Parcel attempt was made. I was in the home only to find a card through the door saying tried to deliver and left in safe place at side door (where there is also a doorbell). No parcel! Card has no parcel number or tracking number. After 40 minutes eventually get through and given a redirection number as parcel has been returned to the depot! No delivery at promised day (yesterday) and here I wait”
“Similar experience to others. Tracking says that they were unable to deliver and the parcel has been returned to the depot miles away. I was in all day, there was no attempted delivery and no card was left. When they genuinely attempt to deliver the parcels go to the local post office, so why return to the depot in this instance?”
“First they had sent it to wrong depot, making the arrival of parcel late and now the parcelforce man did not even bother to knock on the door. He has left a note in the letterbox outside instead!!!”
“Parcel sat in the depot for 15 days without a delivery attempt when i rang to enquire about delivering it to a local post office the "lady" i was talking to hung up. Hands down one of the worst courier services i have ever come across.
DO NOT USE THESE IDIOTS”
“Trying to get a redelivery arranged with Parcelforce is a joke.
1) The driver attempted to deliver my package twice, but did not leave any messages that he had done so. So I had no idea there was even a delivery attempt to begin with. Parcelforce also did not contact me OR the package sender to let us know that the 2 deliveries failed. If I didn't check, the package would just be left sitting at the depot for months.
2) Because the driver left no delivery attempt message, I could not arrange the redelivery through the parcelforce website. I tried to do it over the phone but their automated voice recongition system is extremely annoying and doesn't work at all.
3) I finally managed to get in touch with the depot that is holding my package and I attempted to arrange a collection at my local post office. The London Southeast depot employee confirmed that the package will be available for collection at the Old Kent Road post office on Saturday. When I went to collect my package, the post office did not have it - and neither did the other 2 post offices nearby.
4) When I called the London Southeast depot again a couple days later, another employee said that the package was still at the depot. So it looks like nobody even TRIED to actually deliver my package to the post office. So basically the previous employee lied to me when he promised my package will be in the post office on Saturday. The employee on the phone ignores me when I complain about it. When I arrange another redelivery, she refuses to give me any sort of written proof that the redelivery is scheduled. So who knows, maybe they will "forget" about the redelivery again.
5) Another example of terrible customer service at the London Soitheast depot: I explicitly said that home deliveries during weekdays are very inconvenient for me and asked if weekend deliveries are available. Instead of explaining the weekend delivery options, which I would have been happy to pay extra for, The employee neglected to mention that Parcelforce even offers weekend delivery as an option. So thanks very much for wasting my time.
The package is schedules for redelivery today, but at this point I have no idea if it will show up or not. I guess with Parcelforce you just have to go with the flow and hope for the best. And if they make a mistake, don't expect them to admit it, or do anything to correct it.”
