PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,611 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 14th August 2025

Danielle Holdsworth

PerfectFit 5 star review on 11th August 2025

Julie

Anonymous

799

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First ordered 1 days before Christmas, it did not arrive a few days after the despatch date so contacted customer service who dealt with the problem by despatching a replacement, which arrived 48 hours later. (1st order must have been lost in the Christmas post. ) As to the harness itself, fits perfectly, easy to adjust and dress our dog. No need to push her head through a small hole as we had to on the first harness(different manufacturer). Sturdy clips for fitting, and padded areas where contact with her body. All round excellent”

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Posted 6 months ago

Thank you for your thorough review, Richard. We are glad to hear that the team sorted your missing order out quickly for you and that you are pleased with the quality and design of your new harness 😊

Posted 6 months ago

“Good quality product, fits well, is comfortable and easy to use. It is certainly a better option if your dog has a tendency to pull with a collar.”

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Posted 6 months ago

It is great to hear that the harness is better for your dog, Benji. Thank you for the review! 😊

Posted 6 months ago

“Excellent service and quick.”

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Posted 6 months ago

We love that the team looked after you well and that you received your order in good time. Thank you for the review, Mike!😊

Posted 6 months ago

“Excellent service from the initial order to the after-service care would highly recommend Perfect Fit”

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Posted 6 months ago

Thank you for your review, Stewart. It is great to hear that the team looked after you so well, before, during and after your order was placed 😊

Posted 6 months ago

“Terrific harness. Very secure and appears very comfortable for the dog. Have been using for some years with our larger dog and recently purchased for our chihuahua who could escape from her ‘over the head’ harness too easily. Very good quality, you can’t get better in my opinion.”

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Posted 6 months ago

Thank you for leaving us a review, Ian 😊 We just love hearing from our long-standing customers and it is wonderful to hear that you have come back to us for a harness for your Chihuahua.

Posted 6 months ago

“Delivery was quick but processing returns is very poor, I have been waiting 2 weeks waiting to return two items, waiting for perfectfit to agree and give instructions”

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Posted 6 months ago

We have just checked for you and it doesn't look like we have received your return, Margaret so it seems like something has gone wrong. Don't worry, we can certainly sort this out for you 😊 We will be in touch directly to organise your refund or exchange.

Posted 6 months ago

“Great fit and very padded for the dog. Would highly recommend.”

PerfectFit 5 star review on 20th January 2025

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Posted 6 months ago

What a beautiful picture, Tracey. Thank you for sharing! 😊 We are very happy to hear that you are pleased with the fit of your pup's new harness.

Posted 6 months ago

“Second Perfect Fit I have bought for a new rescue dog. The main reason we chose Perfect Fit was that they are easy to take on and off, which when you have 2 large squiggly dogs is a real bonus, but the design, quality, fit etc is very good too.”

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Posted 6 months ago

Thank you for the review! It is great to hear that you find the harness easy to put on and take off your wiggly pups, Ros 😊

Posted 6 months ago

“Our dog finds this harness the most comfortable of all.”

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Posted 6 months ago

A comfortable dog is the best review that we could ask for, Christopher! Thank yo for leaving us your feedback! 😊

Posted 6 months ago

“The y piece had broken and after a email to perfect fit it was replaced straight away I cannot recommend perfect fit. Have used them on teo gsds 50kg and now for My 12 month sprocker. They give me so much confidence whilst walking my pup and know that she is safe secure and comfortable”

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Posted 6 months ago

We are so pleased to hear that the harness gives you confidence that your Sprocker is safe and secure, Angela. The fact that you also used them with your GSDs really shows how versatile and adjustable they are. Thank you for taking the time to leave us your feedback 😊

Posted 6 months ago

“Fantasitic as usual. My girls love them!”

PerfectFit 5 star review on 19th January 2025

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Posted 6 months ago

This is great photo of your girls, Ewa! Thank you for sharing and thank you for taking the time to leave us a review 😊

Posted 6 months ago

“Such excellent service and helpful friendly staff and a lovely comfy harness”

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Posted 6 months ago

Thank you for the feedback, Patricia. It is great to hear that you are happy with your new harness and that the team looked after you so well 😊

Posted 6 months ago

“Lovely padded harnesses, really useful front and back anchor points, so you can use a double lead. The customer service is like no other. Happy to answer questions, have a look at pics of fitting and recommend other options if needed, sending you other bits to try out. ❤️❤️❤️”

PerfectFit 5 star review on 18th January 2025

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Posted 6 months ago

Thank you for your lovely review, Margo 😊 it is wonderful to hear how well the team looked after you and that you are happy with your new harness. Your pup certainly looks happy in it!

Posted 6 months ago

“A PerfectFit harness came highly recommended when I first acquired my puppy two years ago and I loved the idea of being able to enlarge it as she grew bigger as it comes on three adjustable sections. I did struggle a bit with putting it on correctly at first and adjusting it to fit but I got there in the end! I have to say that she doesn't like having it put on much but this seems to be common with lots of dogs so doesn't:t worry me too much and I comfort myself with the knowledge that I have got her the best harness I could. And once we are out on a walk she clearly couldn't care less and seems perfectly comfortable in it. I have recently upsized two of the sections now that she is bigger. Thank you PerfectFit!”

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Posted 6 months ago

And thank you for taking the time to review us, Sally 😊 It is great to hear that your girl is comfortable in her harness. She certainly looks very smart!

Posted 6 months ago

“Easy ordering process and with the three separate sections and adjustments on the chest and belly sections it's easy to get the fit just right and ensure my dog is comfortable in her harness. The fleece is beautifully soft, and the colour on the back part is good and strong (not important for fit, but colour coordination is always appreciated!) Altogether absolutely happy with my purchase.”

PerfectFit 5 star review on 17th January 2025

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Posted 6 months ago

It is wonderful to hear how happy you are with your new harness, Jay! Thank you for your lovely feedback. We love that you are a fan of the design and we also like the purple top on your pup 😊

Posted 6 months ago

“A fantastic company who will actually speak to you on the phone! So helpful and friendly and needless to say their products are superb too. They are long lasting, top quality and totally approved by both of my dogs. The new pink one for Dora went down very well with her and at last people know she’s a girl. Oengus rejoices in his emerald green one and the pair of them make quite a sight out walking. They also start conversations with other owners who are using Perfect Fit and I haven’t met anyone who doesn’t love them.”

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Posted 6 months ago

What lovely feedback, Roberta. Thank you 😊 We love that your pair are making a statement in their pink and green harnesses!

Posted 6 months ago

“What a beautiful soft but strong and sturdy harness .The customer service is brilliant,patient and ,understanding ,we solved the issue( which was down to us putting the top piece of harness on the wrong way round ) very quickly as they respond to emails with in a couple of hours .All in all very very pleased with it and would highly recommend.Thankyou Perfect fit ,It's a Perfect Fit !”

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Posted 6 months ago

And thank you, Louise for letting us know that we are living up to our name! Your feedback is much appreciated 😊 It is great to hear that the team got you sorted nice and quickly.

Posted 6 months ago

“Really good harnesses. We have bought pieces both from an official retailer as well as the website, and have had good overall experience. Most recently wanted to upgrade a PF harness that was getting too small, and Gemma at PF CS was a great help and sent us alternative pieces when the ones we initially ordered weren't quite right.”

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Posted 6 months ago

It is lovely to hear what a great help Gemma was in upsizing your harness, Linda. We will be sure to pass your thanks on to her. Thank you for taking the time to review us 😊

Posted 6 months ago

“Absolutely obsessed with Perfect Fit harnesses for our two very differently sized dogs. You can’t get the sizing wrong with all the measurement guides. They’re so comfortable and we love all the colours available! Would highly recommend!”

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Posted 6 months ago

Thank you for recommending us, Rachel! We love that you found sizing up for your pups nice and easy. Happy walkies to all 3 of you! 😊

Posted 6 months ago

“Ordered pink & purple set, & they fit my girls perfectly & we're delivered within 24 hours, thankyou”

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Posted 6 months ago

We are a fan of the pink and purple tops, too Sandra! It is great to hear that you received your girls' order nice and quickly. Thank you for leaving us your feedback! 😊

Posted 6 months ago

PerfectFit is rated 4.9 based on 2,611 reviews