PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,358 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 16th May 2025

Carol Dyson

PerfectFit 5 star review on 14th May 2025

Catherine Walker

PerfectFit 5 star review on 7th May 2025

Cindy

Jean Smith

731

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t get a harness to fit my dog despite trying different attachments, so a complete waste of time and delivery charge.”

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Posted 7 months ago

Thank you for your feedback, Ruth. We're sorry to hear that the harness didn't fit your dog as expected, this doesn’t happen very often! We are more than happy to send you out some more sections, with new delivery free to see if we can try and find something better? We will send you an email and see if we can get this sorted.

Posted 6 months ago

“Really happy with the harness and lead. It took a couple of attempts to find the correct size for our working retriever & we’re so happy with the comfort and look of the harness. We had a very positive experience with customer services & would recommend to anyone!”

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Posted 7 months ago

Thank you so much for taking the time to leave us a review. We are so pleased we could help you and your dog find the right fit, we absolutely adore the working line Goldens! Happy walkies! 🙂

Posted 6 months ago

“Loved the design with easy to engage/disengage clips and replaceable sections as you navigate through from puppy to adult dog. Purchased online from Australia. We received the harness within a week. Highly recommended.”

PerfectFit 5 star review on 12th October 2024

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Posted 7 months ago

Thanks for taking the time to leave us a review, all the way from Australia! Your dog looks absolutely gorgeous in their Pink PerfectFit and we are pleased we could help you! 🩷

Posted 6 months ago

“Very good harness, good price, and excellent customer service. Would highly recommend this company”

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Posted 7 months ago

Hi Michelle Thank you for your feedback, we are so pleased you are happy!

Posted 6 months ago

“We ordered a replacement harness for our collie who pulls, so opted for the thicker version and a new harness for our cocker. They're are so good, comfy for our boys, and so easy to put on/take off. We've been perfect fit customers for some years and are always very pleased with the product and speedy delivery.”

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Posted 7 months ago

Firstly, how sweet are your two dogs! They look so good in their new harnesses 🥰 Thank you for being a loyal and supportive customer over the years! We are pleased we could help your boys with their harnesses, thanks for leaving the time to review!

Posted 6 months ago

“We couldn’t get a harness for Harris that suited him until we got a perfect fit. We used the online tool to get the right fit and I was amazed at how well the harness fits and how easy to put on. The delivery was here within 2 days.”

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Posted 7 months ago

Yay! We are so pleased Harris now has a perfectly fitting harness, and it’s easy to pop on! Thank you for taking the time to review! 🥰

Posted 6 months ago

“Great customer service and products. Choosing a harness can be a daunting process as there is a lot to consider, but perfect fit are on hand to advise you on the best size and harness type for your dog. All you need to do is choose the colour. Would definitely recommend.”

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Posted 7 months ago

Thank you so much for your wonderful review, Jack! We're thrilled to hear that you found our customer service helpful during the harness process, being a company full of doggy people, we totally understand how daunting the dog world can be! Our goal is to make everything a little easier, and we love that we have done that for you! Happy walkies! 🥰

Posted 6 months ago

“We ordered a harness for our rescue dog that is slightly underweight. When we received the recommended size we felt that it did not offer as much growth room as we would like. The customer service at Perfect Fit were absolutely brilliant and sent out another harness in the next size up to enable us to decide on the perfect fit. Once we had done this we just returned the bits that were unsuitable. I cannot fault this type of customer service.”

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Posted 7 months ago

It is great to hear that you found our exchange service so useful, Carolyn and that you have now found a good fit with some growth room for your lovely rescue. Thank you for the lovely review! 😊

Posted 6 months ago

“The customer service I received was excellent. I wasn't sure which size harness to order for my dog but PerfectFit couldn't have been more helpful and friendly. They even sent me alternative sizes to try for free. All of which was a very hassle free process. The quality and fit of their harnesses is superb. My dog Horace couldn't be happier and more comfortable. He has IVDD and it's perfect. Highly recommend.”

PerfectFit 5 star review on 10th October 2024

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Posted 7 months ago

It is great to hear that the team looked after you well, Ruth and that Horace is happy in his new harness. Thank you so much for taking the time to write us such a lovely review. Wishing you both many happy walkies ahead!

Posted 6 months ago

“Great customer service”

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Posted 7 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service. 😊

Posted 6 months ago

“Great product and a great service to match”

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Posted 7 months ago

Thank you so much for taking the time to leave us a review! Happy walkies!

Posted 7 months ago

“I was recommended to try a PerfectFit harness and double lead to stop Sammy a Bordernese from constant pulling. After sending photos of Sammy to the team at PerfectFit they advised on the correct sizes for the three piece harness. It has worked perfectly and walk time is now much more enjoyable for myself and Sammy. I would highly recommend.”

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Posted 7 months ago

Hi Alan We are so pleased to hear that we could not only help find the right and suitable fit for Sammy, but also that it’s helped with walks! Thank you for taking the time to leave us a review! Happy walkies!

Posted 7 months ago

“Lady I spoke to when ordering was extremely helpful. Delivery was quick. It took me 2 or 3 attempts to put it on my dog, but I've got it now! The harness is so much more padded and comfortable than his old one and doesn't rub. Will be ordering one for my new dog shortly. Very pleased with it.”

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Posted 7 months ago

It is so good to hear how comfortable your dog is in his new harness, Yvonne! Thank you so much for the feedback 😊

Posted 7 months ago

“Excellent quality as always!”

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Posted 7 months ago

We are so pleased to hear that you are happy with the quality, Penelope! Thank you for the 5 stars! 😊

Posted 7 months ago

“Amazing customer service and amazing product!! I emailed for some help as I wasn’t sure what size harness my puppy would be and I got an email back from Gemma super quickly, she was so helpful with giving me the parts I needed for my puppy’s harness. The sizing is perfect, the quality is amazing, and it feels super comfy for my puppy! Thank you so much :)”

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Posted 7 months ago

It is great to hear that you are happy with the quality of your new harness and that Gemma looked after you so well 😊 Thank you for leaving us a review, Emily!

Posted 7 months ago

“Customer service is exceptional, so helpful. Harness is fantastic.”

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Posted 7 months ago

We love that the team looked after you so well, Rebecca and that you are pleased with your new harness. Thank you for your feedback 😊

Posted 7 months ago

“This is my second purchase... The first has lasted and only the top needs replacing as my dog caught it on something, plus it's 3 years old!! Love this harness, you really can get the perfect fit for your dog by ordering different sized pieces to make the whole harness . The harness is soft and very hard wearing, it doesn't cause fur to matt where the harness is in contact either. My dog gets a 3-5 mile off lead run in the countryside every day and this harness has seen lots of wear and washes. I wouldn't buy anything else. Highly recommend”

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Posted 7 months ago

It is great to hear that you have found your harness to be so hardwearing, Jane :) Thank yo for coming back to us and for taking the time to leave us a review 😊

Posted 7 months ago

“Brilliant service. They noticed I was ordering two different sized pieces and checked I was ordering for 2 dogs - which i was, rather than just carrying on. Can't rate them high enough.”

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Posted 7 months ago

It is great to hear you were pleased with the personal service! Thank you for taking the time to review us 😊

Posted 7 months ago

“Received amazing support finding the right size harness for my Cairn Terrier. I had to have a few replacement bits sent to get the fit right and this was made easy by calling them and they were super helpful. Elsie is nearly 4 now and has always had a Perfect Fit harness, it’s good to be able to just add the new bits you need as they grow. The harness lasted so well and this is my first total refresh.”

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Posted 7 months ago

it is lovely to hear that Elsie has always been in a PerfectFit and how pleased you have been with it, Cindy. Thank yo for taking the time to leave us a review 😊

Posted 7 months ago

“Dre what it says”

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Posted 7 months ago

It is great to hear that we are living up to our name, Linda 😊 Thank you for the feedback!

Posted 7 months ago

PerfectFit is rated 4.9 based on 2,358 reviews