PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 2,611 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 14th August 2025

Danielle Holdsworth

PerfectFit 5 star review on 11th August 2025

Julie

Anonymous

799

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great harness that fits really well. Easy to take on and off and looks comfortable.”

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Posted 7 months ago

We are very happy to hear that you have found a good fit and that the on-and-off process is quick and easy. Thank you for the review! 😊

Posted 7 months ago

“Very quick efficient service. I didn't need to correspond as it was a second harness to wear when the original gets dirty/wet. It is very easy to clean”

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Posted 7 months ago

We love your wash-one-wear-one idea! Thank you for coming back to us for a 2nd time and for taking the time to review us 😊

Posted 7 months ago

“Excellent bit of kit well done you”

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Posted 7 months ago

We are very pleased to hear that you are happy with it, Neil 😊 Thank you for taking the time to leave us a review.

Posted 7 months ago

“Fantastic products and customer service is exceptional.”

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Posted 7 months ago

It is great to hear that you are happy with your new harness and that the team looked after you well, Ian 😊 Thank you so much for leaving us a review!

Posted 7 months ago

“Excellent product, nice to be able to mix and match different parts of the harness to obtain the perfect fit. Good measuring guide.”

PerfectFit 5 star review on 20th December 2024

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Posted 7 months ago

Well, your lovely pup looks very happy in their new harness, Peter! Thank you for sharing the lovely picture and for leaving us your feedback 😊

Posted 7 months ago

“The pre-order service was great and Perfect Fit were able to recommend the correct harness for my 8 month old Sprocker. It fits beautifully and I'm sure he enjoys the softness of the straps. It's really usefully to wash only the muddy parts and not the whole harness. I would certainly recommend this product.”

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Posted 7 months ago

Thank you for recommending us, Karen! 😊 It is great to hear that you are a fan of the modular design and that your lovely Sprocker is happy with the fit.

Posted 7 months ago

“Perfect fit for our little pup! Got plenty of growing room and love that we can just change one part if he outgrows it. Great quality too.”

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Posted 7 months ago

Thank you for your feedback, Taylor 😊 It is great to hear that you have enough expansion room for your growing pup and that you are happy t=with the quality.

Posted 7 months ago

“Harness arrived. They said email them if it was not a perfect fit to get the correct pieces delivered. I have not received a reply or phone call of any sort. Or the pieces I need. Sadly returning due to poor customer service.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Lesley Anne. We can see from our records that we replied to you on 11/12/2024 regarding your exchange. It is possible that it went in to your junk/spam folder, which is why you have missed it. We will try contacting you again directly, so please double check these folders just in case it happens again.

Posted 7 months ago

“Fits our Bedlington whippet Stanley perfectly! The size guide online was spot on.”

PerfectFit 5 star review on 19th December 2024

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Posted 7 months ago

Aw! What a lovely picture, Katherine! Thank you for sharing it. Stanley certainly looks happy in his new harness! 😊

Posted 7 months ago

“Our dog loves his harness - really enjoys wearing it and it fits really well and is comfy. When we had a query about how the item had been in use the company responded quickly and helpfully offered an alternative to try. The products are great quality and customer service better than you could hope for. So highly recommend using them.”

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Posted 7 months ago

It is wonderful to hear that Your dog is happy in their harness, Alice! Thank you for your lovely feedback 😊

Posted 7 months ago

“I know that your harnesses are wonderful, which is why I was so happy to win one in a charity raffle in July. Since emailing and sending my and my dog's details, I've heard nothing. I've called on numerous occasions, and each time I've been told that there's no one from that department who was available, but someone would call me back. No one has called. I donated to the same raffle, and honoured my donation. It's incredibly disappointing that a company of your reputation doesn't do the same.”

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Posted 7 months ago

We are so sorry to hear this, Mark! It certainly sounds as if something has gone wrong as this is most unusual. We pride ourselves in quick response times and outstanding customer service. We also always honour the numerous donations that we make to charity auctions. We will contact you directly to sort your free harness straight away 😊

Posted 7 months ago

We have an update for you, Mark! We have, in fact replied to all of your messages. It might be worth checking your spam/junk folder in case they are going in to there. We have replied again this morning 😊

Posted 7 months ago

“Super helpful and really helped me figure out how to fit the harness. About to order my second now that my pup has grown!”

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Posted 7 months ago

It is great to hear that the team looked after you so well! Thank you for coming back to us for a second time and for taking the time to leave us your lovely feedback! 😊

Posted 7 months ago

“Wonderful service and so helpful. Great harness which fits so well. Happy doggie.”

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Posted 7 months ago

This is great to hear! A happy doggie is the best review! Thank you 😊

Posted 7 months ago

“Harness gives Lottie free movement and gets excited when it's being put on her”

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Posted 7 months ago

Aw! A happy and excited pup is the best review that we could hope for! Thank you for sharing 😊 Wishing you and Lottie many happy walkies ahead!

Posted 7 months ago

“We ordered the new Washbag, what a brilliant idea! An absolute game changer for washing harnesses, especially if you have a soggy doggy who’s harnesses are constantly being cleaned!”

PerfectFit 5 star review on 16th December 2024

Helpful Report

Posted 7 months ago

Thank you for your lovely review, Tanya! 😊 We are so pleased to hear that you and Herbie are finding the new wash bags useful!

Posted 7 months ago

“Excellent quality harness md lead pups so happy to have the put on. Go in the washing machine and they last for years. Would never buy anything else.”

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Posted 7 months ago

We love that you are with us for the long haul, Sarah! 😊 Thank you for the lovely review. It is great to hear how happy your pup is to have the harness put on and that it has lasted well over the years.

Posted 7 months ago

“Really helpful customer service for fit, and an excellent harness for comfort. I bought the reflective orange - perfect for darker days!”

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Posted 7 months ago

It is great to hear that you are happy with the fit and colour of your new harness! Thank youf or the lovely review! 😊

Posted 7 months ago

“We were recommended these harnesses from a local dog trainer. We decided we would get them for all three dogs and not just the puppy. I rang to order as was unsure - the service was excellent and they all fit perfectly! The adaptability of each harness is excellent - which makes them fit perfectly / are comfortable for the dogs and we have the ability to purchase new elements of the harness for the puppy or needed in the future rather than having a I buy a full new harness. First class product and service thank you!”

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Posted 7 months ago

Thank you for your lovely review, Susan and to your trainer for recommending us! Wow! We are very pleased to hear that you have gone for one of our harnesses for all three of your pups. It is great to hear that you are happy with the fits and that the team looked after you so well.

Posted 7 months ago

“Great harness really good value Fits perfectly and looks comfortable Fantastic service”

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Posted 7 months ago

It is great to hear that you have found the harness to be good quality and value for money and that you are happy with the fit, Jan. Thank you for the lovely review 😊

Posted 7 months ago

“So impressed with my pups new harness! As she’s still a puppy I wasn’t sure what size to get her so I got in contact with the team and they suggested what size to get. The harness really does fit perfectly, it came assembled and it is so easy to adjust. Already got my eye on other colours that you can buy separately which is fab!”

PerfectFit 5 star review on 15th December 2024

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Posted 7 months ago

Thank you for your review, Beccy and for sharing the picture of your lovely pup in her new harness. We love the wine colour in her and can't wait to see which colour you will choose next! We are very pleased to hear that you have found it easy to adjust and that you are happy with the fit 😊

Posted 7 months ago

PerfectFit is rated 4.9 based on 2,611 reviews