PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.89

4.9 Rating 3,079 Reviews

98 %

of reviewers recommend PerfectFit

4.9

Based on 3,079 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07762540633

Email:

nicky@perfect-fit-dog-harness.com

Location:

PerfectFit, Unit 1, Advantage Business Park,
Spring Lane South,
Malvern
Worcestershire
WR14 1AT

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PerfectFit 5 star review on 2nd March 2026

PerfectFit 5 star review on 25th February 2026

Katrina

916

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The harness didnt quite fit right so I contacted customer services who very quickly responded and sent me to different pieces. Now it fits perfectly!! Highly recommend”

Helpful Report

Posted 1 year ago

We love that you found the exchange service quick and easy to ensure the best fit for your pup, Jess. Thank you for leaving us your lovely feedback 😊

Posted 1 year ago

“Customer service is second to none. We ordered the wrong size harness for our labrador. After ringing customer service and explaining we measured wrongly, Perfect Fit could not have been more obliging. They sent us replacement sections the next day, at no extra cost and just kindly asked us to return the section that did not fit, even though we had used it. We have a strong labrador that pulls on the lead. We bought a harness and a 2 metre training lead which we are using, plus, we then bought a 1 metre lead which is attached to the the back of the harness. We have definateley seen an improvement. The leads are so soft to hold which is great, especially as I have joint problems in my hand. Would definateley recommend Perfect Fit to anyone.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a lovely review. It is great to hear that you have seen an improvement whilst using the harness and that you find the lead nice and comfortable to hold 😊

Posted 1 year ago

“This is the second Perfect Fit harness that I have bought for my dog, Sadie. The first one was 5 years ago, when she was just 6 months old. I've been able to adjust the harness as she grew but thought it was time she had a new one! Sadie is a mixed breed dog so isn't a standard shape so I emailed Perfect Fit with her measurements and her new harness fits her perfectly! Photo - Sadie on holiday today, wearing her new harness! :)”

PerfectFit 5 star review on 14th June 2025

Helpful Report

Posted 1 year ago

Awww! We are loving the picture of Sadie on her hols in her smart new harness, Meryl. She's just beautiful! 😊 Thank you for sharing the picture, for coming back to us once again and for taking the time to review us.

Posted 1 year ago

“Ordered another harness top piece to match new lead and swiftly delivered the following day. Excellent service and quality product as usual.”

Helpful Report

Posted 1 year ago

A matching top and lead is a must, Jane! 😊 Thank you for coming back to us once again and for taking the time to leave us a review.

Posted 1 year ago

“Amazing amazing service and brilliant harness. Jake could not have been more helpful and kept sending pieces of harness in different sizes (no postage costs) until the Perfect fit was achieved. Could not recommend highly enough!”

PerfectFit 5 star review on 13th June 2025

Helpful Report

Posted 1 year ago

Thank you for the review and for sharing the picture with us. Your pup certainly looks happy in their new harness... just look at that smile! Gorgeous! 😊 It is great to hear that Jake looked after you so well. We will be sure to pass in your thanks.

Posted 1 year ago

“So impressed with the excellent customer service for this product! It’s difficult to get a harness for my dog they were great with advice and extra options so she now has a perfectly fitting harness she’s happy to put on. Fantastic service you rarely see these days!”

Helpful Report

Posted 1 year ago

It is wonderful to hear how well the team looked after you, Judith 😊 We also love that your girl is happy in her new harness.

Posted 1 year ago

“Excellent service and advice. This was a repeat order. Fast delivery. Highly recommended.”

Helpful Report

Posted 1 year ago

We love that the team looked after you well and that your order arrived in good time, Roger. Thank you for taking the time to leave us your feedback 😊

Posted 1 year ago

“Jake and the team sorted us out with exemplary, first class customer service. We are so impressed by this, not to mention the product itself. Our mini-schnauzer has a perfect fit, PerfectFit harness that is comfortable and looks great too! Thanks Jake!”

Helpful Report

Posted 1 year ago

This is great to hear! Thank you for the fab review! We will be sure to pass your thanks on to Jake 😊

Posted 1 year ago

“Really pleased with the harness. The staff were really helpful ensuring that it was the best fit possible. The first one was a little big so they sent three new pieces via next day delivery for us to mix and match until we got the ‘perfect fit’. Our dog pulls very badly and so far this seems to have calmed her down a little and we are reassured knowing it won’t be rubbing her or piling on her neck, whilst we continue to try and improve her heel walking. Many thanks.”

Helpful Report

Posted 1 year ago

And thank you, Katie for your lovely review! 😊 It is really good to hear that you found our exchange service useful to ensure the best fit for you pup and that the team looked after you well.

Posted 1 year ago

“Great equipment, excellent service, fair prices. Why isn't every company like this?”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive review, Nick. it is wonderful to hear that you are happy with your new harness and that you found it to be value for money 😊

Posted 1 year ago

“Extremely helpful when I needed to return part of a harness. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you for recommending us, Elizabeth. It is great to hear that the team looked after you so well 😊

Posted 1 year ago

“After previously purchasing three harnesses for my now 14 month old Cockapoo from other supplier brands and not being totally happy with them due to their “standard fit”, I was recommended to try PerfectFit and I’m so glad I did. After measuring my pup and contacting PerfectFit customer services via live chat with his details, I was advised on which size to go for and I was absolutely delighted that when it arrived, it was indeed a perfect fit. My pup looks so much more comfortable wearing it, we both couldn’t be more happier. Thank you”

PerfectFit 5 star review on 10th June 2025

Helpful Report

Posted 1 year ago

Thank you for the lovely review, Julia. It is so good to hear how comfortable your pup is in their new harness and that you found the Live Chat useful in choosing the best fit.

Posted 1 year ago

“Love the harness. Fast delivery. Contacted Gilly regarding an exchange, for the front piece, it was sent out same day. Cannot fault any part of purchasing the harness, and would certainly recommend to others.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review, Marilyn 😊 It is wonderful to hear that you found the exchange process quick and easy and that Gilly looked after you well. We will be sure to pass on your thanks.

Posted 1 year ago

“Really food quality harness & great customer service. Quick delivery, & when I emailed to query the fitting of harness on Ember I received a reply that afternoon. Thank you highly recommend”

Helpful Report

Posted 1 year ago

Thank you for recommending us, Jane! 😊 It is great to hear that you are happy with the quality of your new harness and that it got to you in good time.

Posted 1 year ago

“Very happy with my new harness for my dachshund who is an awkward shape. Took a while to work out how to put it together perhaps a bit more information would be helpful.. would recommend it though the service was fast and helpful and very pleasant”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback. The harness comes with a brochure containing helpful diagrams to help with fitting and there are also fitting videos on our website, which show how to put the harness together and fit it on your dog, which you can find here: https://youtu.be/ZGcqWgc5xsg https://youtu.be/_wjSlEX2hWY

Posted 1 year ago

“Great customer service - it arrived quickly and is, indeed, a perfect fit!”

Helpful Report

Posted 1 year ago

Thank you for sharing the the picture and video of your pup in their new harness, Amanda. It is great to hear that the team looked after you so well 😊

Posted 1 year ago

“So helpful and the product is excellent best customer service I have experienced for some time”

Helpful Report

Posted 1 year ago

We love that the team looked after you so well, Claire. Thank you for the lovely review 😊

Posted 1 year ago

“This isn't the first time I've purchased from this fab company and it won't be the last. Great service from start to finish. Absolutely love these harnesses, so easy to fit, fit well and the option to try different sizes until it's right is definitely going to get you the perfect fit every time. First class”

PerfectFit 5 star review on 9th June 2025

Helpful Report

Posted 1 year ago

Thank you for your lovely review, Heather! We look forward to hearing from you again in the future 😊

Posted 1 year ago

“Such a pleasant company to do business with. Unfailingly cheerful when discussing my dogs needs. They really care that the product you buy is a perfect fit for your pet. The modular system is brilliant. When the harness wasn't stting quite right they sent out a different size replacement at no cost. All you have to do is send back the part that doesn't fit pefectly. Can't recommend them highly enough.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your feedback, Dan. it is great to hear that the team looked after you so well and that you found our exchange service helpful in finding the best fit for your pup 😊

Posted 1 year ago

“Excellent professional service. We had just adopted a lively three year old Springer who had no lead training at all. The adoption was unplanned but as she needed urgent assistance we were pleased to give her a home but the timing was not the best. The harness arrived and was a little bit slack so we contacted the customer service team who immediately sent out a replacement part for the harness. As we were just about to go on holiday we were very relieved at the speed and professionalism of the team. Thank you once again for your assistance.”

Helpful Report

Posted 1 year ago

We love that the team looked after you so well and sorted out your exchange simply and quickly. It is great to hear that we were able to help at an unpredictable time 😊

Posted 1 year ago

PerfectFit is rated 4.9 based on 3,079 reviews