Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,382 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take to long to process claims. And don't seem to cover anything. Maybe I have the wrong plan but I thought it was one of the better plans they offered.”

Helpful Report

Posted 4 years ago

Hi Alex, please contact our office so we can go over the policy you enrolled in and see if there are more comprehensive plans you can enroll in for better coverage. Have a good day.

Posted 4 years ago

“Confusing how benefits are applied. I submit a claim for Health and Wellness and receive something like: “Sorry, you’ve used up that benefit for this year.””

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Posted 4 years ago

Hi Jeremy, if you are confused we recommend you contact customer care for information. We show you whats covered by wellness on our website, the quote form prior to enrollment and the benefit details after you enroll. You can review this here: https://www.petsbest.com/routine-care

Posted 4 years ago

“I am a new customer and felt that the $500 deductible was too high, ON TOP of the co-pay! By the time the claim was processed we got a tiny amount of money. Not happy.”

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Posted 4 years ago

Hi Susan, this is the policy you selected when you enrolled. We dont choose the deductible for you. If you want a better coverage plan, please give us a call.

Posted 4 years ago

“Considering a different insurance company. I have noticed that I do not receive adequate coverage and from experience have had better coverage with other companies.”

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Posted 4 years ago

Hi Rosita, we recommend speaking with an agent to go over your policy details so you understand the coverage you selected.

Posted 4 years ago

“Pets best does everything they can to delay paying. I sent them a receipt that I’ve paid yet every time they want to see a paid receipt. My vet would not let me out their door without paying. Anyway what difference does it make pets best is supposed to pay me not the vet. The vet would not be going after pets best he vet would be coming after me for payment. Petsbest just delays payment. Another time I had a big bill and petsbest didn’t believe the invoice so they contacted the vet to get the exact same invoice before they would pay”

Helpful Report

Posted 4 years ago

Hi Marcia, you have been with our company for a little over a year with multiple claims submitted. As you know from previous experience, we require an invoice showing proof of payment in order to process your claim. We notified you to let you know what was required. Verbal proof of payment from the clinic is also allowed. We will notify when the claim is done processing. Have a good day.

Posted 4 years ago

“Website is horrible and doesn’t provide any idea when you claim will go through. Downloading a simple invoice took forever and I had to a few attempts”

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Posted 4 years ago

“I purchased a more expensive plan @ $70/mth I submitted receipts for over $1100 & received a $15 reimbursement. I felt frustrated and called to cancel. The rep said she would look into and see if there was a mistake. I hope this get rectified as I thought I would be receiving almost $500+ in reimbursements. If not I will have to cancel as you may have over promised and under delivered.”

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Posted 4 years ago

“These folks have figured out how to prevent a substantial amount of your veterinary bill from being applied to your deductible. My out-of-pocket expenses are very much higher than anticipated. Will be finding a new company shortly”

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Posted 4 years ago

Hi Michael, wellness does not apply to your deductible because you dont have to meet a deductible in order to be reimbursed for the wellness expenses. Your policy renews in May and you are able to remove or cancel the plan at that time. We are sorry to hear you are looking to leave and wish you the best.

Posted 4 years ago

“I have not been happy with the customer service. I couldn’t get a hold of anyone to check the status of my claim and when I got the check half wasn’t covered and again I call customer service and I wait on hold for 20 minutes with no answer”

Helpful Report

Posted 4 years ago

Hi Ashley, we cant find you in our system with your first and last name. Please provide the policy number or email on file in a private message to customercare@petsbest.com so we can explain how the claim was processed. Have a good day!

Posted 4 years ago

“Very unhappy with the customer service I have been receiving lately. They don’t seem to care if customers are happy. This applies to supervisors as well. The referral program is a joke and her applies unless I call in. When I was happy I was referring lupus company all the time. Done referring for sure. My premium just went up hundreds of dollars as well.”

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Posted 4 years ago

Hi Jessica, we are sorry to hear you are dissatisfied with our company. Yes, rates will go up as your pet ages as they are at higher risk for sickness. You are welcome to reach out to us to go over options on how to reduce these rates.

Posted 4 years ago

“the coverage amount and reimbursement program is very unclear. I received a vaccination bill for new puppy. I paid $173.00 at time of service. My reimbursement was only $93.00 No detailed info, just the lump sum, with no explanation. Not a good value at all, based on me purchasing the fully comprehensive program, that includes wellness. I don't see the value here!”

Helpful Report

Posted 4 years ago

Hi Chad, we are very clear on what wellness covers. This information is on our website, your quote prior to enrollment, and the policy documents we provide after enrollment for your review. You can check this out by following this link: https://www.petsbest.com/routine-care

Posted 4 years ago

“I STILL HAVE A CLAIM THAT 'S NOT COMPLETE FOR OVER A MONTH COBY..”

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Posted 4 years ago

Hi Susanne, claim processing time for medical claims can be 30-40 days. If a claim is delayed beyond that time, we will notify you and let you know the reason. Thank you for your patience.

Posted 4 years ago

“Very very slow to pay claims. Made a claim and it took over a month before they paid it. But they did pay it with no hassle they need to work on there claims.”

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Posted 4 years ago

Hi Mitchell, average claim processing time is 30 days. We are happy to hear your claims were paid in your favor. Have a good day.

Posted 4 years ago

“They used to be great, until they sold the company. 35 days for a claim to be approved. They used to be so efficient, not any more.”

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Posted 4 years ago

Hi Sherry, you are correct. Medical claim processing time can take 30-40 days to process. Longer, if information is missing. We appreciate your patience.

Posted 4 years ago

“I posted my claim a month ago and still have yet to receive my money. I’ve been very patient and thank god I had the money.”

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Posted 4 years ago

Hi Rachel, claim processing time can take 30-40 days. We appreciate your patience.

Posted 4 years ago

“Submitted three claims. Waiting for payment”

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Posted 4 years ago

Hi Sabrina, thank you for your review.

Posted 4 years ago

“SLOW claims processing - even for routine services (well check vaccines) Hour long wait times for customer service reps to answer phones Claims adjuster didn't recognize Canine Bortadella as a vaccine and didn't pay it until I brought it to their attention Really bad - reason I'm leaving two stars instead of one is because people I have spoken to have been pleasant - not their fault the company is so bad”

Helpful Report

Posted 4 years ago

Hi, we understand your concern. Claim processing time can take 30-40 days. We appreciate your patience.

Posted 4 years ago

“They don’t cover 90% of anything. Make sure you read every word of the policy and fine print. Like most other pet insurance, likely not worth it in the long run”

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Posted 4 years ago

“Wish you guys get the payout sooner, I have waited up to 2 months sometimes.”

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Posted 4 years ago

“It took a month for them to contact my veterinarian due to my photos and fax of my dog’s wellness shots to be processed. It put me in some financial tighthold for his follow up due to how long it has taken. And I am starting to see the same happen again. It took them last minute to notify me that they were having issues and were extremely backed up with claims. If this continued to happen, I might have to switch to another pet insurance.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,382 reviews