Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,375 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not recommend. Currently sitting at $375 paid out of $250 deductible.”

Helpful Report

Posted 4 years ago

Hi, you have a $250 annual deductible and 80% reimbursement. Your claims have all been paid in your favor and your deductible is met for the year. Have a good day.

Posted 4 years ago

“Takes forever for claims to get processed, Company seems to be looking for reasons to deny claims. Additionally user interface for filling a claim was changed and is over simplified. Despite issues with the company and changes they seem to be making, the actual customer service staff is excellent. Very patient, extremely nice, and very knowledgeable. Customer service staff is keeping this company afloat in a major way. I hope upper management realizes that.”

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Posted 4 years ago

Hi Haley, thank you for your review. Have a good day.

Posted 4 years ago

“I am very disappointed with the coverage and customer service. It would be cheaper for me and better for my pet's care to purchase insurance from my clinic. I have communicated with PB via email and telephone. I was only able to click one.”

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Posted 4 years ago

Hi Andrea, the coverage you have is what you selected upon enrollment. We have very basic coverage plans and very comprehensive plans. If you would like a higher coverage plan you will need to cancel your current policy and start a new one. You can do this by giving our sales team a call. Have a good day!

Posted 4 years ago

“I am not a satisfied customer. I was told on the phone when I called and talked to customer service rep the dental cleaning, etc would be covered under the Wellness program. I received an email with the breakdown of what would be paid and the very next day I get another email saying there will be no reimbursement, nothing will be covered or reimbursed. I paid almost $160.00 to get the dental cleaning, etc covered and now I'm out the full amount of the claim anyway.”

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Posted 4 years ago

“Rather disappointing for the amount of monthly premiums what Pet's Best reimbursed me for emergency weekend services for my dog. Of about $600 in services I was reimbursed less than $300. I am reconsidering insurance for mt dog.”

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Posted 4 years ago

“Not worth it. Took my dog in for routine check and annual check wasn't covered because she got allergy shot. I didn't take her in for allergy shot, but since I was there I told vet to give her shot.”

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Posted 4 years ago

“Visit was covered, prescription was not. Took almost a month to even get a response, still have not been reimbursed”

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Posted 4 years ago

“I was disappointed to discover that my lil Sophia's pet health insurance wasn't the best selection. Sophia is a toy poodle and being so small she has several health conditions. Pet's Best did not cover portion of the expenses which was quite costly out of pocket. I tried to contact them but to no avail. They do not answer the telephone nor return calls.”

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Posted 4 years ago

“I am having an issue waiting over a month for any information on a $300 bill I submitted. I finally get half an answer and a reimbursement of $40 is pending. I questioned why so little return? I am still waiting on an answer. It is concerning the wait time and not understanding the coverage. I do use Trupanion for my other dog of 11 years but the price was better with Pets best I gues you get what you pay for. I am giving it another month to see if it can be resolved as I get the "COVID" time and short staffed issue. So we will wait and see”

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Posted 4 years ago

“Still working on deductible even though puppy was spayed and received all of her shots. Looks like this is catastrophic insurance”

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Posted 4 years ago

Hi William, the deductible is only met with accident and illness claims. You are not required to meet a deductible on wellness coverage, if included, therefore, these items will not apply to the deductible. The accident and illness coverage is for items as minor as an ear infection to more severe issues like cancer.

Posted 4 years ago

“The processing time took forever and still I didn’t receive the payment.”

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Posted 4 years ago

Hi Tamer, if you didnt receive the payment please contact customer care to make sure your information on file is correct.

Posted 4 years ago

“How can an ear infection is a pre-existing condition? I think you need to review your rules. Very disappointing :-(”

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Posted 4 years ago

Hi Larry, its pre-existing because your pet has a pre-existing diagnosis of allergies. Allergies cause eye, ear, skin, and stomach issues. If you dont agree with your vet's records, you can discuss this information with them and submit an appeal.

Posted 4 years ago

“Didn’t cover much of the cost for having her spayed.”

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Posted 4 years ago

Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Pet's Best has deteriorated over the last several years in their claims process. It takes an inordinate amount of time to get an answer and when one does, it is often nebulous/vague. There seem to be too many deductibles, which was not the case in the past. So all in all I am quit dissatisfied and may have to look for an alternative provider.”

Helpful Report

Posted 4 years ago

Hi Stephanie, we are sorry to hear you feel that way and are thinking of cancelling. Let us know what you decide to do by giving us a call.

Posted 4 years ago

“Paying expensive "top" insurance, everything included and not getting any reimbursement or updates on it.”

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Posted 4 years ago

Hi Cassandra, we cant find you in our system with your name. Please reach out if you would like us to explain how your claims were processed.

Posted 4 years ago

“It takes a long time 3 to 4 weeks at the most to process and approve a claim but it takes 24 hours to decline. Doesn't make sense.”

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Posted 4 years ago

Hi Millie, a claim can take 30-40 days to process depending on the claim. 24 hour to decline a claim is common if the date of service is outside the policy term. Those claims are not eligible for coverage. We hope your claims were processed and your pet is doing well.

Posted 4 years ago

“Not sure I'm happy”

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Posted 4 years ago

Hi, if you can elaborate on your complaint we would appreciate the insight into your review.

Posted 4 years ago

“It takes way to long of a time to get reimbursed!!!!!”

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Posted 4 years ago

Hi, it can take 15-30 days for processing depending on your claim.

Posted 4 years ago

“Claims take a very long time to be processed. Recently my bank card had to be changed and before the new card was put in place for payment I got a threatening letter that my recent claim would not be honored until my payment was put in place even though the submission of my claim long preceded the problem with my bank card. I eventually got an email that they received my payment. In the interim, I tried to call your customer service and was on hold for twenty minutes.”

Helpful Report

Posted 4 years ago

Hi, this is incorrect. The letter was not telling you the claim would not be honored. It was to let you know your policy would be cancelled if payment was not made. Similar to any other service you carry that requires payment. Your claim was processed and paid in your favor. We hope Autumn is doing better after her accident.

Posted 4 years ago

“Take to long to process claims. And don't seem to cover anything. Maybe I have the wrong plan but I thought it was one of the better plans they offered.”

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Posted 4 years ago

Hi Alex, please contact our office so we can go over the policy you enrolled in and see if there are more comprehensive plans you can enroll in for better coverage. Have a good day.

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,375 reviews