Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,122 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time it takes to process a claim is terrible. It went from bad when I first got the policy to worse now. Uploading vet bills via the app is easy. Luckily, the vet bills have only been a few hundred dollars, so it has not put me out a terrible amount of money and nice to be eventually reimbursed for what's covered in the policy. God forbid it's ever something major, like my friend's $9000 vet bill though. Although the policy is very comprehensive, I am definitely starting the arduous task of exploring options with other companies.”

Helpful Report

Posted 3 years ago

Hi James, thanks for your time and feedback. We appreciate your positive feedback regarding the ease of using our app, and the comprehensiveness of our policies. We are sorry that you are looking at exploring other options as we would be sad to see you go. Rest assured your claim processing time is a top priority for us and we are working to process claims quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. Also, make sure to keep an eye on your email, as we send you an Explanation of Benefits via email once your claim has completed processing. We apologize for any inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“After taking more than a month to review the claim it was summarily denied.”

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Posted 3 years ago

Hi Philip, thanks for reaching out to us. Rest assured, your claim processing time is a top priority for us, and we are working to process your claim(s) quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. When you receive your Explanation of Benefits for your claim from us, make sure to see if any of the processing went toward your deductible or co-pay, because if any of it went to those amounts that means your claim was coverable. If a claim is denied or ineligible for coverage the Explanation of Benefits will show the amounts as ineligible and it will tell you why it was denied in the Explanation section to the right. Keep in mind all our Accident and Illness policies have a deductible to meet before reimbursing. We apologize for any confusion or inconvenience this has caused and thank you for your patience. – PF

Posted 3 years ago

“Two months to process a claim is inexcusable. You should be embarrassed. At this rate I'll finally get my reimbursement in 2023.”

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Posted 3 years ago

Hi Hollis, thanks for reaching out to us. Rest assured your claim processing time is a top priority for us and we are working to process your claim(s) quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused, and thank you for your patience. – PF

Posted 3 years ago

“My rates keep going up and it talkes a really long time to pay out claims”

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Posted 3 years ago

Hi Tracey, thank you for sharing your thoughts with us. Premium increases happen at your renewal. That’s when we take into account that your pet’s a year older. The premium at renewal is not based on the claims you’ve submitted, but it is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. You can review your options to reduce your premium by logging into our website using your email address, and going to the Benefits button under your pet’s name. Rest assured your claim processing time is a top priority for us and we are working to process your claim(s) quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused, and thank you for your patience. – PF

Posted 3 years ago

“New to Pets Best; my initial opinion is that it takes SO long to process a claim and get reimbursed (6-8 weeks). Not happy with the response time.”

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Posted 3 years ago

Hi Nancy, thank you for sharing your thoughts, your opinion is important to us. Rest assured, your claim processing time is a top priority for us and we are working to process your claim(s) quicker. Claims are processed in the order they are received. On average, medical claims are processed within 39-45 days. We apologize for any inconvenience this has caused, and thank you for your patience. – PF

Posted 3 years ago

“It took more than a month for my claims to be reviewed and settled. I enrolled with Pets Best on a recommendation based on their customer service, claims service, coverage - and speed with which they resolve and pay out their claims. A claim placed on 12/4/21 was resolved on 1/17/22 - and I continue to wait for the payment, 2 days later, even though I have added my bank direct deposit information into the app and my account. Very disappointing.”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“How to claim for a neuter, gastropexy, and a tooth removal. I was only reimbursed and the tooth removal addressed. My insurance actually covers the neuter up to $150. But that was not addressed. And it took a very long time for it to even be reviewed”

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Posted 3 years ago

Hi, thank you for your message. The gastropexy was not covered as we dont cover elective procedures. Our BestWellness covers a spay/neuter surgery up to $150 for the procedure. This information can be found on our website, your quote form prior to enrollment and the policy documents we emailed you after enrollment for your review. Have a good day.

Posted 3 years ago

“For "insurance" it doesn't cover much. It's cheaper for me to pay for emergency treatment out of pocket than to pay the annual premium for this insurance.”

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Posted 3 years ago

Hi, coverage is based on the plan you selected upon enrollment. If you want a plan that will cover more, we recommend speaking with a licensed agent to review your options. Have a good day.

Posted 3 years ago

“My only complaint is the absolutely horrific turn-around time on claims. They regularly take over a month to reimburse you.”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“The Pets Best insurance I selected has not approved my claims thusfar this year and indicates services provided are not covered under the policy. Why pay for insurance?”

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Posted 3 years ago

Hi, we will cover what the policy you selected to enroll in covers. If you would like to go over the benefits you enrolled in, give us a call.

Posted 3 years ago

“Compared to the PET INSURANCE I had for my last dog, I am not impressed with Best Pets health. It took me almost 2 months to get reimbursed for a claim. To me that’s unsatisfactory.”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Very long turn around time”

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Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“The turnaround time on claims is extremely long. My last claim took two months to process.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Honestly, I think the turn around on getting any claims back is way to long. Especially when it’s over 300.00 and you guys are covering not even 1/2. I understand you guys are short staffed but this has been on going it should not take 39 to 40 days to get a claim back. Not when it takes 2 days to take my monthly payment. Thinking of switching soon if it doesn’t get fixed! Sorry”

Helpful Report

Posted 3 years ago

Hi, we thank you for your review. Claims are processed in the order in which they are received. On average, medical claims are processed within 39-45 days. We appreciate your patience.

Posted 3 years ago

“Make sure you read the fine print when you sign up with this insurance . It can be misleading.”

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Posted 3 years ago

“File a claim about a month and still waiting for refund.”

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Posted 3 years ago

“I really am not sure. I filed my claims and it seems that when I was deciding what insurance company I should acquire, Pet Best seemed to be the best, However, when I actually see what was covered in terms of what I spent on care, I am not so sure. The explanations really made no sense to me and just stated that I had reached my maximum coverage. Since I have only had the puppy since July and she only had routine monthly check ups primarily for her required shots, I can’t see how I hit my maximum coverage 4 months. She is a healthy dog. I have some thinking to do and I intend to explore and compare different companies now that I have experienced Pe Best.”

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Posted 3 years ago

“Very difficult to get some paperwork excepted!!”

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Posted 3 years ago

“My dog had swelling in two of her paws, possibly from burs which got infected. The medication was not covered in my policy-this problem not considered "accidental injury".”

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Posted 3 years ago

“The wait time for being refunded for a claim is extremely long.”

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Posted 3 years ago

Pets Best Insurance is rated 4.3 based on 28,122 reviews