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Pets Best Insurance Reviews

4.3 Rating 28,134 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,134 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
May S
Verified Buyer
“Takes too long to get paid.”
Helpful Report
Posted 3 years ago
Mike G
Verified Buyer
“Too expensive, insignificant discount for more than 1 pet enrolled, and the 20% renewal increase after just one year is crazy unreasonable”
Helpful Report
Posted 3 years ago
Hi, we are sorry to hear you are unhappy with Pets Best. We encourage you to reach out to our customer care team to review the options we have available to reduce your monthly rate. Our number is 877-738-7237 option 1, we also have a live chat option on our website www.petsbest.com. We thank you for your business.
Posted 3 years ago
Michael S
Verified Buyer
“Poor payments for what this coverage costs on two large dogs”
Helpful Report
Posted 3 years ago
Hi, claims are processed based on the coverage you select upon enrollment. If you would like more comprehensive coverage, we encourage you to call our customer care team.
Posted 3 years ago
Nicole G
Verified Buyer
“They lose three stars because of how long the claims process is. Anytime you submit a claim it takes a month plus for them to get back to you about it. Also anytime you call in to talk to someone in customer service it takes anywhere between 15 and 30 minutes to get someone on the phone. This has been my personal experience from submitting several claims and calling at least four or five times about those claims because I had questions. Overall they’re a pretty good insurance company but the lengthy nurse of the process really does hinder how great they can be”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Barbara M
Verified Buyer
“it is very expensive and claims take too long to process”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kristin P
Verified Buyer
“The amount of time it takes to process claims now is unacceptable. I’ve been a customer for over 5 years and the past year of processing claims have taken longer then ever before. Figure it out. Hire more people. It has to be fixed. I shouldn’t receive money 2 months after a vet appt.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Arnold M
Verified Buyer
“I am not satisfied with the amount of coverage denials I have experienced. The coverage has not been good and I am looking for different pet insurance”
Helpful Report
Posted 3 years ago
Hi, we process claims based on the policy you selected when you enrolled. If you would like a more comprehensive plan, feel free to reach out to our customer care team to go over your options. Have a good day!
Posted 3 years ago
Nena H
Verified Buyer
“Originally, excellent customer service and resolution of issues. Now, my rates are going up, it is taking at least 6 weeks for me or my vet to get reimbursement. In addition, even though the claims are filled out per their instructions, the information is ignored and reimbursement is not going to the appropriate party. I am seriously considering switching companies. The customer service representatives are pleasant and try to be helpful, however, it appears it is the claims department that needs major changes.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Julie B
Verified Buyer
“The turn around for a claim is insane and not reasonable.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kathy F
Verified Buyer
“I was happier with PetsBest when there was no deductible and reimbursement was 100%. Your plan has, in my opinion, gone from outstanding to average and I will be shopping for other insurance.”
Helpful Report
Posted 3 years ago
Hi, we actually do not offer 100% reimbursement or a $0 deductible now or before. The lowest deductible we offer is $50 with a 70% reimbursement. We appreciate you choosing Pets Best. Have a good day.
Posted 3 years ago
Christina G
Verified Buyer
“Wish there was a quick way to see how much of my deductible I’ve used and it would be nice if I could email questions since I can’t call while at work. Doesn’t seem to cover much for the price”
Helpful Report
Posted 3 years ago
Hi, the policy will cover items based on the coverage you selected upon enrollment. You can review your deductible progress on your customer portal on our website. Have a good day!
Posted 3 years ago
Tanya R
Verified Buyer
“It takes too long to hear back about claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Robert C
Verified Buyer
“It is very discouraging that it takes 3 weeks for a claim to get processed. Since new ownership took over, the claims process is frustrating. The previous ownership would process claims within 4-5 days. My claim was submitted on 10/22/21 and I finally received notice of what my reimbursement was on 11/10, stating that it could take 5-7 days for the reimbursement to hit my account.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Shelly G
Verified Buyer
“I can only guess that the delay in claims processing is due to the lack of staff. The turnaround time went from acceptable to just terrible. The appeal process is terrible or non-existent. If it wasn't for the fact that the conditions being processed are covered but would be considered pre-existing if I left, I would have found another carrier years ago.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Steven J
Verified Buyer
“Takes too long for claim to be approved”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Timothy C
Verified Buyer
“Very disappointed with PetsBest. Our Shepherd Bo had major neuter surgery due a abdominal Cryptorchid (one of his testicals did not drop and the surgeon had had to open up his abdomen to retrieve it, similar to a C section on a female). Petsbest did not cover the Catheter, IV fluids, EKG, Cryptorchid, anesthesia, etc. So, we came out of pocket an additional $320 after the deductible. This was not your typical Neuter. Doubt we will renew with Petsbest. Tim C”
Helpful Report
Posted 3 years ago
HI, we appreciate your feedback. Our wellness plan has a set limit per year, per service. We hope your pet is doing well.
Posted 3 years ago
Carla K
Verified Buyer
“They are V e r y slow to pay, takes a month or more for reinbursement.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Sarah N
Verified Buyer
“Took over a month to get my reimbursement back.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Linda S
Verified Buyer
“Cannot believe Health insurance did not pay for my female cocker to be fixed but would pay for her cesarean. Duh !”
Helpful Report
Posted 3 years ago
Hi Linda, we do not cover c sections or anything related to breeding. We cover a portion of the spay surgery if you include preventative care with your policy.
Posted 3 years ago
Lindsey H
Verified Buyer
“I was very disappointed with the duration that it took to receive a claim response from PetsBest.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,134 reviews
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