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Pets Best Insurance Reviews

4.3 Rating 28,134 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,134 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kelle D
Verified Buyer
“Unfortunately, I have not been satisfied with the time it takes to process claims. I get an email apologizing for the delay but there is never an improvement.”
Helpful Report
Posted 3 years ago
Hannah M
Verified Buyer
“Extreme delay in processing claims.”
Helpful Report
Posted 3 years ago
Bianka Q
Verified Buyer
“I feel like I need to be very on top of it when it comes to my claims with Pets Best otherwise things have fallen through the cracks. For example, 4 claims in a row that I submitted said that PetsBest needed more info from the vet but couldn't get in contact with the vet... PetsBest didnt even try... I know this because my vet is VERY responsive, they said no one had reached out regarding my dog's claims. If I didnt take look thru each claim line item one by one I wouldn't have caught this and would've just patiently waited for a reimbursement. It shouldn't have to be such a hassle for me, I should just be able to submit my claim and get the reimbursement without all the follow up work in between.”
Helpful Report
Posted 3 years ago
Candace W
Verified Buyer
“Things take to long. Very long wait for customer service.”
Helpful Report
Posted 3 years ago
Andrea R
Verified Buyer
“My claims are raking too long to be resolved. The price keeps going up and I can never get anyone on the phone. I will definitely be switching companies this month.”
Helpful Report
Posted 3 years ago
Kevin E
Verified Buyer
“Constant delay of reimbursements, constantly asking for MORE detailed invoices that requires us to ask our vets for, and it literally takes MONTHS for reimbursement. By that time, all that interest builds up and fees are just as expensive as the actual vet visit. Once contract is up, I’ll be switching.”
Helpful Report
Posted 3 years ago
Lashonda T
Verified Buyer
“It would have been nice to receive my reimbursement in a timely manner it took about 2 months.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Patricia L
Verified Buyer
“Don't process your claims timely. And then they're incorrectly processed under the wrong part of your policy then takes another 3 months and still not reimbursed.”
Helpful Report
Posted 3 years ago
Robert S
Verified Buyer
“Make sure you read the fine print. Denied my first claim because it was within the first 14 days of having them. Should have been more upfront about the time it takes to go into affect. I could have pushed my appointment. Very disappointing start.”
Helpful Report
Posted 3 years ago
Kristine S
Verified Buyer
“Although easy to submit a claim...it has been months to get a return on my claims. Even after inquiring with your staff about turn around times or expected retun, no one seems to have an answer.”
Helpful Report
Posted 3 years ago
Gerald T
Verified Buyer
“I purchased the wellness plan assuming it would cover new puppy shots and examinations. I am disappointed I how little it covered. Also when I had my pup spayed I knew there was a limit but it didn’t even pay the pain medication that was prescribed after surgery.”
Helpful Report
Posted 3 years ago
Susanna A
Verified Buyer
“used to be the best pet insurer, back when they were about the only ones to venture into pet insurance. now, years later, every year they decrease coverage, add co payments, add exclusions and if you are with them thru the life of your pet it no longer is worth it due to rate increases ex. going from 800 yr to 1400the next and with caps of lifetime payouts or annual caps. also, they wont pay for annual exams or shots if you are even one day early in vaccinating them, so give up on being able to convenience set appts for multiple pets. in short, all pet insurers do this, knowing that you cant skip to cheaper providers due to exclusions of preexisting conditions and youre stuck. btw, I have 4 pets insured with them, with 3 others that have died. some over 12 yrs going. Im on the last year of coverage for two. The worst bit besides cost is that it takes now over a month for reimbursements. a few weeks to even acknowledge that they received the claim and leaves you pestering the poor vet to resubmit, resubmit. they do this cuz they have cut employees, and to take advantage of you forgetting to follow thru claims.”
Helpful Report
Posted 3 years ago
Robert S
Verified Buyer
“Claims consistently take almost 2 months to process.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Judy B
Verified Buyer
“The time that it takes to get a claim reviewed and paid is unacceptable. I have used other carriers and have a reimbursement in less than 14 days.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Alan K
Verified Buyer
“Still Waiting for a check after two months”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Amy T
Verified Buyer
“Claims processed incorrectly with absolutely no help from customer service.”
Helpful Report
Posted 3 years ago
Hi, if you believe a claim was not processed correctly, you are welcome to request a review.
Posted 3 years ago
Taylor S
Verified Buyer
“Took a super long time to respond with to the claim”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
George P
Verified Buyer
“Normally happy with them but I pay over $300/year and they denied the $82.00 annual exam fee putting it towards my $500 deductible. They are reviewing but wellness is not worth the cost anymore”
Helpful Report
Posted 3 years ago
Hi George, wellness does not apply towards the deductible. We hope the claim review is done quickly and in your favor. Have a good day.
Posted 3 years ago
Helen O
Verified Buyer
“Not impressed with this insurance. I have filed two claims since having it the first claim last year - everything went towards my $250 deductible. My most recent claim of almost $450 I was reimbursed $13!! Two codes - one for emergency visit, weren’t covered at all and the rest went towards my $250 deductible. Will be looking at other plans.”
Helpful Report
Posted 3 years ago
Hi, the only services that apply towards the deductible are accident and illness related services. Not wellness. We only cover wellness services if you included wellness coverage with your plan. Have a good day.
Posted 3 years ago
Trevor M
Verified Buyer
“Reimbursements are EXTREMELY SLOW.”
Helpful Report
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,134 reviews
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