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Pets Best Insurance Reviews

4.3 Rating 28,930 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,930 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Robert S
Verified Buyer
“Claims consistently take almost 2 months to process.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Judy B
Verified Buyer
“The time that it takes to get a claim reviewed and paid is unacceptable. I have used other carriers and have a reimbursement in less than 14 days.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Alan K
Verified Buyer
“Still Waiting for a check after two months”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Amy T
Verified Buyer
“Claims processed incorrectly with absolutely no help from customer service.”
Helpful Report
Posted 3 years ago
Hi, if you believe a claim was not processed correctly, you are welcome to request a review.
Posted 3 years ago
Taylor S
Verified Buyer
“Took a super long time to respond with to the claim”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
George P
Verified Buyer
“Normally happy with them but I pay over $300/year and they denied the $82.00 annual exam fee putting it towards my $500 deductible. They are reviewing but wellness is not worth the cost anymore”
Helpful Report
Posted 3 years ago
Hi George, wellness does not apply towards the deductible. We hope the claim review is done quickly and in your favor. Have a good day.
Posted 3 years ago
Helen O
Verified Buyer
“Not impressed with this insurance. I have filed two claims since having it the first claim last year - everything went towards my $250 deductible. My most recent claim of almost $450 I was reimbursed $13!! Two codes - one for emergency visit, weren’t covered at all and the rest went towards my $250 deductible. Will be looking at other plans.”
Helpful Report
Posted 3 years ago
Hi, the only services that apply towards the deductible are accident and illness related services. Not wellness. We only cover wellness services if you included wellness coverage with your plan. Have a good day.
Posted 3 years ago
Trevor M
Verified Buyer
“Reimbursements are EXTREMELY SLOW.”
Helpful Report
Posted 3 years ago
May S
Verified Buyer
“Takes too long to get paid.”
Helpful Report
Posted 3 years ago
Mike G
Verified Buyer
“Too expensive, insignificant discount for more than 1 pet enrolled, and the 20% renewal increase after just one year is crazy unreasonable”
Helpful Report
Posted 3 years ago
Hi, we are sorry to hear you are unhappy with Pets Best. We encourage you to reach out to our customer care team to review the options we have available to reduce your monthly rate. Our number is 877-738-7237 option 1, we also have a live chat option on our website www.petsbest.com. We thank you for your business.
Posted 3 years ago
Michael S
Verified Buyer
“Poor payments for what this coverage costs on two large dogs”
Helpful Report
Posted 3 years ago
Hi, claims are processed based on the coverage you select upon enrollment. If you would like more comprehensive coverage, we encourage you to call our customer care team.
Posted 3 years ago
Nicole G
Verified Buyer
“They lose three stars because of how long the claims process is. Anytime you submit a claim it takes a month plus for them to get back to you about it. Also anytime you call in to talk to someone in customer service it takes anywhere between 15 and 30 minutes to get someone on the phone. This has been my personal experience from submitting several claims and calling at least four or five times about those claims because I had questions. Overall they’re a pretty good insurance company but the lengthy nurse of the process really does hinder how great they can be”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Barbara M
Verified Buyer
“it is very expensive and claims take too long to process”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kristin P
Verified Buyer
“The amount of time it takes to process claims now is unacceptable. I’ve been a customer for over 5 years and the past year of processing claims have taken longer then ever before. Figure it out. Hire more people. It has to be fixed. I shouldn’t receive money 2 months after a vet appt.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Arnold M
Verified Buyer
“I am not satisfied with the amount of coverage denials I have experienced. The coverage has not been good and I am looking for different pet insurance”
Helpful Report
Posted 3 years ago
Hi, we process claims based on the policy you selected when you enrolled. If you would like a more comprehensive plan, feel free to reach out to our customer care team to go over your options. Have a good day!
Posted 3 years ago
Nena H
Verified Buyer
“Originally, excellent customer service and resolution of issues. Now, my rates are going up, it is taking at least 6 weeks for me or my vet to get reimbursement. In addition, even though the claims are filled out per their instructions, the information is ignored and reimbursement is not going to the appropriate party. I am seriously considering switching companies. The customer service representatives are pleasant and try to be helpful, however, it appears it is the claims department that needs major changes.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Julie B
Verified Buyer
“The turn around for a claim is insane and not reasonable.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kathy F
Verified Buyer
“I was happier with PetsBest when there was no deductible and reimbursement was 100%. Your plan has, in my opinion, gone from outstanding to average and I will be shopping for other insurance.”
Helpful Report
Posted 3 years ago
Hi, we actually do not offer 100% reimbursement or a $0 deductible now or before. The lowest deductible we offer is $50 with a 70% reimbursement. We appreciate you choosing Pets Best. Have a good day.
Posted 3 years ago
Christina G
Verified Buyer
“Wish there was a quick way to see how much of my deductible I’ve used and it would be nice if I could email questions since I can’t call while at work. Doesn’t seem to cover much for the price”
Helpful Report
Posted 3 years ago
Hi, the policy will cover items based on the coverage you selected upon enrollment. You can review your deductible progress on your customer portal on our website. Have a good day!
Posted 3 years ago
Tanya R
Verified Buyer
“It takes too long to hear back about claims”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,930 reviews
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