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Pets Best Insurance Reviews

4.3 Rating 28,136 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,136 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicole S
Verified Buyer
“Paybacks are extremely long, and they need so much information.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Jennifer G
Verified Buyer
“The process took over a month and I don't see the reimbursement in my account yet. I selected Pets Best because of the great reviews. So far that has not been my experience.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Rachel M
Verified Buyer
“The processing time and lack of communication throughout the claims process is hardly acceptable. While their prices are fair it is ridiculous that most claims take 2+ months to settle and even more ridiculous that they close claims for lack of documentation without trying to contact the claimant to let them know documentation is missing.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Todd J
Verified Buyer
“Received emails saying that my claim was approved and will receive a check and next day saying claims were not covered. ???????”
Helpful Report
Posted 3 years ago
Hi, you should have received emailed explanation of benefits explaining why the claim was not covered. If you would like additional clarification on how the claim was processed, please give us a call.
Posted 3 years ago
Cindy B
Verified Buyer
“Took over a month to get reimbursed. Other than that it was fair.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Yasmine L
Verified Buyer
“They were awesome when my pets were pups now they are 2 & 3 and they want to cover NOTHING!”
Helpful Report
Posted 3 years ago
HI, our records show all of your claims have been paid in your favor. If you would like a representative to contact you by phone and go over these claims, let us know.
Posted 3 years ago
Robert H
Verified Buyer
“Claims have been slow for three years now, and the delay is getting worse. After three years saying claims volumes have been higher than expected can’t be validly”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Brad H
Verified Buyer
“Makes it VERY VERY hard to get claims paid. I will be looking for an alternative”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Brad I
Verified Buyer
“I have been rather disappointed in my first 6 months with Pets Best very slow turn around on claims. I will determine after a year if its cost effective to continue to use their service”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Laura B
Verified Buyer
“I thought at least something would be covered I thought there was a $150 dental allowance but I must be wrong. I didn't get it She had 2 extractions that were not covered. The monthly premium far surpasses the reimbursement. I am considering canceling. Just paying out of pocket is much cheaper. I didn't expect this. Also it took way to long to process claims”
Helpful Report
Posted 3 years ago
Hi, $150 is for dental cleaning. If your pet had extractions and those were eligible for coverage, they would also be subject to a deductible and copay.
Posted 3 years ago
Ed B
Verified Buyer
“Long processing times and poor communication.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Benjamin W
Verified Buyer
“Doesn’t really seem cost effective.”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Beatris A
Verified Buyer
“Waited to long for my reimbursement to be deposit into my account”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Rebecca S
Verified Buyer
“Requests almost never get approved despite them being new issues”
Helpful Report
Posted 3 years ago
Hi, if you disagree with the way a claim was processed, we recommend you reach out to customer care so you can initiate an appeal process. You will need to submit supporting documents.
Posted 3 years ago
Molly H
Verified Buyer
“The review time for procedures like spay/neuter to get processed is entirely too long. If its a covered procedure and all documents were provided, why does it take over a month to process?”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Anthony R
Verified Buyer
“The turn around time from submitting a claim to actually getting reimbursed is terrible. 30-45days I Do NOT recommend this company”
Helpful Report
Posted 3 years ago
Orinthea D
Verified Buyer
“I Still have pending claims from over a month ago for my other dog.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Bonnie C
Verified Buyer
“Claims processing time is extremely slow.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Taylor R
Verified Buyer
“They pay the bill, but it’s going to take a month to reimburse you and once you’ve met your deductible, they will make you jump through hoops to get reimbursed. Two months later and I finally got reimbursed for my last appointment. They needed the entire medical history of my dog. They claimed they weren’t able to get in touch with my 24/7 veterinarian, so I had to ask my vet to forward all of my dogs’ medical records to Pet’s Best. A $300 claim, and they make it so difficult to process. There are definitely better Pet Insurance companies out there, but you’re not going to find one cheaper than pet’s best that will actually pay out. You get what you pay for. If you don’t mind waiting 1-2 months and jumping through hoops to get reimbursed, then you won’t have an issue like I did.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
David B
Verified Buyer
“It is unfortunate that coverage is not always what it seems. Mode deductions that inclusions. Very disappointed”
Helpful Report
Posted 3 years ago
Hi, we would like to help but are unsure of your complaint. We recommend you contact customer care to gain better understanding of the policy you enrolled for your pet. Have a good day!
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,136 reviews
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