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Pets Best Insurance Reviews

4.3 Rating 28,930 Reviews
80 %
of reviewers recommend Pets Best Insurance
Company Reviews Metrics Info
4.3
Based on 28,930 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah K
Verified Buyer
“I don’t mind the insurance itself, it just takes extremely long to get a claim reviewed and is also very difficult to get in contact with someone for assistance, via chat and phone”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Sharon S
Verified Buyer
“I sent in a claim a long time ago. I still haven’t received my EOB!”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Kevin E
Verified Buyer
“Their claims response is a five their actual coverage is a rip off. I spend $1200.00 a year for me two cats- just in case and submit one claim a year for wellness coverage and they don’t cover the whole thing? Lame. Getting ready to cancel. Maybe will pick up when my cats are older but for a young healthy cat they cost too much and provide too little”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Michael G
Verified Buyer
“I don't know why i have this insurance nothing we do with our pet seems to be covered. I will most likely stop it this round. Why pay 1300 for a service that basically does not cover my needs?”
Helpful Report
Posted 3 years ago
Hi, we are sorry to hear we are not the company for your and wish you the best.
Posted 3 years ago
Jayme S
Verified Buyer
“This company has great benefits. Price went up $40 this year alone. My dog is older so I get it but at this rate his premium will be more than his vet bills every year. Also, they take FOREVER to process claims. My last claim was sent on 8/30 and processed 10/6. Hope you aren’t hard up for cash because you’ll be waiting.”
Helpful Report
Posted 3 years ago
Hi, you are welcome to lower your premium by going over options for a more budget friendly policy. Yes, prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. Rates are based on pet's age, breed, and cost of veterinary care in your area. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. We notify you 40 days prior to renewal to let you know what to expect and renewal is 12 months from your enrollment date.
Posted 3 years ago
Juliana E
Verified Buyer
“They take forever to process claims and reimburse you. The on call vet service is really helpful though.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Jonelle R
Verified Buyer
“Poor coverage for vaccines and other necessary routine care. Very disappointed and probably changing companies. Representatives are not able to understand or answer questions. Very slow reimbursement”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Nicole S
Verified Buyer
“Paybacks are extremely long, and they need so much information.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Jennifer G
Verified Buyer
“The process took over a month and I don't see the reimbursement in my account yet. I selected Pets Best because of the great reviews. So far that has not been my experience.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Rachel M
Verified Buyer
“The processing time and lack of communication throughout the claims process is hardly acceptable. While their prices are fair it is ridiculous that most claims take 2+ months to settle and even more ridiculous that they close claims for lack of documentation without trying to contact the claimant to let them know documentation is missing.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Todd J
Verified Buyer
“Received emails saying that my claim was approved and will receive a check and next day saying claims were not covered. ???????”
Helpful Report
Posted 3 years ago
Hi, you should have received emailed explanation of benefits explaining why the claim was not covered. If you would like additional clarification on how the claim was processed, please give us a call.
Posted 3 years ago
Cindy B
Verified Buyer
“Took over a month to get reimbursed. Other than that it was fair.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Yasmine L
Verified Buyer
“They were awesome when my pets were pups now they are 2 & 3 and they want to cover NOTHING!”
Helpful Report
Posted 3 years ago
HI, our records show all of your claims have been paid in your favor. If you would like a representative to contact you by phone and go over these claims, let us know.
Posted 3 years ago
Robert H
Verified Buyer
“Claims have been slow for three years now, and the delay is getting worse. After three years saying claims volumes have been higher than expected can’t be validly”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Brad H
Verified Buyer
“Makes it VERY VERY hard to get claims paid. I will be looking for an alternative”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Brad I
Verified Buyer
“I have been rather disappointed in my first 6 months with Pets Best very slow turn around on claims. I will determine after a year if its cost effective to continue to use their service”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Laura B
Verified Buyer
“I thought at least something would be covered I thought there was a $150 dental allowance but I must be wrong. I didn't get it She had 2 extractions that were not covered. The monthly premium far surpasses the reimbursement. I am considering canceling. Just paying out of pocket is much cheaper. I didn't expect this. Also it took way to long to process claims”
Helpful Report
Posted 3 years ago
Hi, $150 is for dental cleaning. If your pet had extractions and those were eligible for coverage, they would also be subject to a deductible and copay.
Posted 3 years ago
Ed B
Verified Buyer
“Long processing times and poor communication.”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Benjamin W
Verified Buyer
“Doesn’t really seem cost effective.”
Helpful Report
Posted 3 years ago
Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.
Posted 3 years ago
Beatris A
Verified Buyer
“Waited to long for my reimbursement to be deposit into my account”
Helpful Report
Posted 3 years ago
Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.
Posted 3 years ago
Pets Best Insurance is rated 4.3 based on 28,930 reviews
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