Page 58 of 84 for Pets Best Insurance Reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

“Requests almost never get approved despite them being new issues”

Posted 3 years ago

Hi, if you disagree with the way a claim was processed, we recommend you reach out to customer care so you can initiate an appeal process. You will need to submit supporting documents.

Posted 3 years ago

“The review time for procedures like spay/neuter to get processed is entirely too long. If its a covered procedure and all documents were provided, why does it take over a month to process?”

Helpful Report

Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“The turn around time from submitting a claim to actually getting reimbursed is terrible. 30-45days I Do NOT recommend this company”

Helpful Report

Posted 3 years ago

“I Still have pending claims from over a month ago for my other dog.”

Helpful Report

Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“Claims processing time is extremely slow.”

Helpful Report

Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“They pay the bill, but it’s going to take a month to reimburse you and once you’ve met your deductible, they will make you jump through hoops to get reimbursed. Two months later and I finally got reimbursed for my last appointment. They needed the entire medical history of my dog. They claimed they weren’t able to get in touch with my 24/7 veterinarian, so I had to ask my vet to forward all of my dogs’ medical records to Pet’s Best. A $300 claim, and they make it so difficult to process. There are definitely better Pet Insurance companies out there, but you’re not going to find one cheaper than pet’s best that will actually pay out. You get what you pay for. If you don’t mind waiting 1-2 months and jumping through hoops to get reimbursed, then you won’t have an issue like I did.”

Helpful Report

Posted 3 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 3 years ago

“It is unfortunate that coverage is not always what it seems. Mode deductions that inclusions. Very disappointed”

Helpful Report

Posted 3 years ago

Hi, we would like to help but are unsure of your complaint. We recommend you contact customer care to gain better understanding of the policy you enrolled for your pet. Have a good day!

Posted 3 years ago

“Takes WAY to long to process claims! You used to turn around claims within a couple of weeks and it was amazing. Your service has slipped so considerably. If I paid my premium 45 days late you would cancel my policy. You really need to improve your service. I spend way too much money for this kind of mediocre turnaround.”

Helpful Report

Posted 3 years ago

“Very difficult to deal with. You not only need an invoice but an essay from Vet describing reason for visit, charges and follow up. 5 year customer.”

Helpful Report

Posted 3 years ago

“We have had multiple pets covered under Pets Best Insurance over a 20+ period. In the beginning service was quick and coverage was great. About 5 years ago this changed. Services that been covered were either not covered anymore or there were now limitations. Claims that had been quickly paid were now not processed for over 30 days at times. THIS WAS BEFORE COVID 19 so please do not use that as an excuse.”

Helpful Report

Posted 3 years ago

“Processing claims takes months when it should not take as long. This has caused me to begin searching for new per insurance.”

Helpful Report

Posted 3 years ago

“I initially loved Pets Best, so much that I got it for my second dog. They are great for the first year, but then the yearly cost ends up costing you about 3-4x what you would pay out of pocket just bringing your dog in for the yearly check up and the one time a year random sickness. I understand that it’s a business, but completely not worth the cost in my opinion.”

Helpful Report

Posted 4 years ago

“No one has called me about reimbursing our kitties 🐈‍⬛ checkup :(.”

Helpful Report

Posted 4 years ago

“The review times are extremely long and have several times gone beyond the quoted time frame. I would not recommend this to anyone else.”

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Posted 4 years ago

“Very disappointed in their coverage”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear that. Please feel free to elaborate so we can address your concerns. Have a good day.

Posted 4 years ago

“\we're still waiting on the reimbursement of the very large vet bills for Coco's surgery. It' nice to get 'something' back, but this is on a credit card and we're paying interest on it while we're waiting,, besides on the principle of this bill. at 25% interest that mounts up quickly. My daughter has a different pet insurance and they paid her immediately.”

Helpful Report

Posted 4 years ago

Hi, we understand your concern. Claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 4 years ago

“I am not happy with the way they settle claims~! They were great in the beginning, but for a long time now, it takes over a month until you hear anything! Then they say they are working on it and it takes a few more weeks. I had been trying to meet my annual deductible, but they do not let the customer know what the balance is! They have no trouble deducting their monthly premiums on time! It is hard to get in touch with them as well. They definitely need to improve their customer service. The first year I had them...they were wonderful!”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience. Correct, you are on automatic payments which means your premium payment will draft on the same day each month.

Posted 4 years ago

“It takes a ridiculous amount of time to be reimbursed.”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 4 years ago

“I appreciate the coverage, but starting to consider cancelling. The processing timeframes are extremely delayed in comparison to the competition. The app functionality is frustrating as it just redirects you to the website. There is no ability to set-serve to check your remaining deductible for the year. There is no ability to view supporting documentation submitted on previous claims. The telephone number has elevated wait times.”

Helpful Report

Posted 4 years ago

Hi, claims are processed in the order in which they are received. Please allow 39-45 days for processing. We will contact you directly if additional information is required. Thank you for your patience.

Posted 4 years ago

“It’s very confusing which claims will be covered. Both of my claims were not covered and one of them was a routine health visit.”

Helpful Report

Posted 4 years ago

Hi Sarah, we encourage you to reach out to customer service so they can go over your claims and ensure they were processed correctly according to the coverage you enrolled in when the policy was purchased.

Posted 4 years ago