Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with my most recent claims. I kept getting emails stating you were waiting on records. When you didn't receive them, rather than contacting me, you just closed the claims. It literally took me 10 minutes to get the records and upload them.”

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Posted 10 months ago

“This insurance is pretty trash. The most important things it should pay for it doesn’t(flea/tick, immunizations, heartworm). It’s a waste of money and I will be cancelling my policy very soon!”

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Posted 10 months ago

“Pets Best is always on top of things and pays quickly. I referred 3 others and they are satisfied as well.”

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Posted 10 months ago

“The coverage is good and the price also reflects a good value. However it does seem to take a long time to process claims if that is something that is important to the consumer.”

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Posted 10 months ago

Hi Julia, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Pets Best have been transparent, efficient, quick to respond and their team members are really caring. They met my needs and expectations.”

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Posted 10 months ago

Hi Dinah, thank you so much for sharing your positive feedback with us. We are happy to have you as part of our Pets Best family! - PF

Posted 10 months ago

“Pets best is the best . They were very helpful in helping me file my claims and I received more than I originally thought back ! .”

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Posted 10 months ago

“Excellent communication via email and customer service phone.”

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Posted 10 months ago

“I never have any issues with them when I submit a claim. They are very fast and friendly when processing my claims! Thank You”

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Posted 10 months ago

Hi Barbara, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Claim was processed fast”

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Posted 10 months ago

“Review times are getting somewhat shorter which is appreciated. Previously the claim review/ reimbursement was extremely slow.”

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Posted 10 months ago

Hi Claire, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“The representative was very friendly and helpful. She answered all my questions and explained everything.”

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Posted 10 months ago

“I've been a PetsBest customer for a few years now. They are doing a good job at processing claims quickly and thoroughly. Best value that I can find for pet insurance. I highly recommend.”

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Posted 10 months ago

“Your company is the best with easy access to filing claims and great cutomer service”

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Posted 10 months ago

“When I needed help with process of submitting a claim, they were so helpful and clarified all my questions and concerns.”

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Posted 10 months ago

“Always have made good on their promises! I'd have had to pull from my 401k if it wasn't for them!”

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Posted 10 months ago

“Such an easy claim submission process!”

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Posted 10 months ago

“Easy to file a claim and is processed promptly.”

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Posted 10 months ago

“Love this company. Fast easy turn around in repayments”

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Posted 10 months ago

“Pets best has never let me down. I’ve had it for years. This year alone I’ve saved over 12,000$. There’s nothing worse than worrying about paying for vet bills while your pet is suffering. I highly recommend and will never go without it!”

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Posted 10 months ago

Hi Theresa, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 10 months ago

“Great company!”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews