Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I get an EOB from Pets Best I wonder if it’s worth keeping at all. I purchased what I assumed was good insurance, Wellness and Accident and Illness, $250 deductible and 90 percent reimbursement. But I just spent over $500 at the vets office, without the $170 I’m going to have to spend on a preventative, only to get back $150 as the maximum payout and nothing went to my deductible. I’m paying an arm and a leg at the vets office and throwing $70 a month into the void to get pocket change in return every time I submit a claim, if that. And on top of that pre-existing conditions aren’t covered, which 90 percent of dogs adopted from shelters have.”

Helpful Report

Posted 9 months ago

“Great service”

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Posted 9 months ago

“The process of signing up was very easy and the website provided a very thorough explanation on what was include and not included within each package. First wellness visit claim went through in a few days. So far so good with Pets Best.”

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Posted 9 months ago

“Easy to place a claim, no long time waiting to get approved. Great customer service online and phone”

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Posted 9 months ago

“Good company for pets insurance but every year get more more expensive 😔 not working and I am struggling with these high payments every month $130 .00 and top of that thanks God my cat doesn't get sick so much for being 14 years old , I am do my very best to keep him healthy and happy but when I have to take it to the vet the insurance only covers very little , I lose lots of money like this I wish if your insurance can offer me a discount policy offer that I can effort because I am a senior lady with very low income , and my cat is also a senior cat but either way I thank you for being a good company for pets insurance . once again thank you . sincerely Gloria Gonzalez .”

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Posted 9 months ago

“Much faster service, lately!”

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Posted 9 months ago

“Quick and no issues. As always.”

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Posted 9 months ago

“I have had Pet’s Best Insurance for by two cats for the past 3 Years. I have had several claims related to illnesses. Each time it has been an easy online filing process and I have been reimbursed directly to my bank account, which makes for a seamless and stress free claims encounter. Had I not had this great insurance I would not have been able to afford the medical care my beloved cat needed. I am so grateful for Pet’s Best!!! Thank you for truly being the best!!!”

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Posted 9 months ago

“awesome benefits and customer service”

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Posted 9 months ago

“Top notch yup”

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Posted 9 months ago

“Would highly recommend Pets Best to anyone looking for pet insurance for their furry friends. Unfortunately, my accident prone dog has racked up quite a few (and very expensive) vet bills, and I am always so grateful for the coverage provided by Pets Best. The premiums are affordable, the claims process is easy, and the team is responsive to your questions. I've even utilized the vet line for questions! Don't keep putting it off - just get the pet insurance!”

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Posted 9 months ago

“Pets Best has removed a lot of anxiety and stress when it comes to the care of my dog. I love him and would do anything for him…it’s nice that my costs are reduced in most cases for his medical needs.”

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Posted 9 months ago

“Best decision we have made. Our dog had an accident that required surgery and cost us thousands of dollars. We filed a claim and within days it was approved.”

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Posted 9 months ago

“We have a puppy with chronic diarrhea and except from the enormous long processing times my claims were handled without problems.”

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Posted 10 months ago

“We’ve had this for many years, and are very satisfied. They are generally very responsive and handle claims quickly.”

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Posted 10 months ago

“The app doesn’t work well it freezes a lot. The claims are easy to do, it just taking long time. Still waiting”

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Posted 10 months ago

“Petsbest has been absolutely amazing for me. I have 2 cat, one have needed a few surgeries over the past 2 years & PB have been awesome, fast and very helpful covering 90% if more of each bill I have received. I am very grateful for the fast and reliable service I have received.”

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Posted 10 months ago

“I just signed up with Pets Best for my Cat, Abbey. Submitted my first claim and was surprised how quickly they got back to me! So far, So good!”

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Posted 10 months ago

“Resonably fast processing of claims. Friendly and professional customer service.”

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Posted 10 months ago

“Very good service. Wellness benefits only modest for the price.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews