Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,386 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,386 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I’m very happy I went with Pets Best Insurance for my dog. I liked being able to pick a plan that was right for me. They make filing claims very easy.”

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Posted 9 months ago

“Very prompt payment, clear explanations and easy to use website.”

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Posted 9 months ago

“Pets Best covered both of my dogs TPLOs. Submitting a claim was very easy, and they reimbursed me within a few weeks. Very thankful for them!”

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Posted 9 months ago

“Pets Best insurance is one of the few companies the emergency clinic would direct bill. This meant all I had to pay was my deductilble and deductible.This was a pleasant surprise.”

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Posted 9 months ago

“I'd rather save my money than use Pets Best. Took 7 weeks for them to process my claim. I sent medical records and they kept asking for the same medical records. After multiple phone calls, they finally processed my claim. Guess what? I only got $65 out of the $700+ claim I submitted. I just started laughing”

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Posted 9 months ago

“I love everything about pets best except the high prices.”

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Posted 9 months ago

“I have had this plan for 26 years I have never had this many problems not getting reimbursed until the lat 6 months I have an old plan but the claims adjuster doesn't understand it and is putting the wrong conditions of my claims which is costing me money (I pay $210 per month) and aggravation. For example for cushings disease meds (that I knew was maxed out he labeled it under the condition of Heart Disease. He calls atopy/allergies for Phemigus ( like a autoimmune disease) under a different label. He takes dedutibles on the same meications but call it different conditions.. When they sold me this plan I understood I have a $2500 max per incident or condition..He is not understanding the policy and making it up. I have sent him multiiple appeals and in response he sent me one letter naming many claim number bunched together which is difficult to decipher I am very upset . Rosalyn Dorenter Policy # 101905756. A surpervisor refued to take my call”

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Posted 9 months ago

“Great company! My Vet submitted my claim for me and I received a response in just a few days, letting me know they were working on it. Then again, just a couple of days later I received an email letting me know that the claim was accepted and my reimbursement was on the way. Easy Peasy!”

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Posted 9 months ago

“Pets Best insurance has been invaluable for our rescued, senior dog. Most other uninsured pet owners would have euthanized our precious Yorkie.”

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Posted 9 months ago

“I only needed to use my insurance 1 time so far and it was for my dog’s shots. Easy to submit the bill and very fast reimbursement. I’m very satisfied.”

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Posted 9 months ago

“Price has way gone up and at this point I see very little benefit, but my dog is aging and I know the expenses will start soon”

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Posted 9 months ago

“I have been a customer since 2019, and the 2 times I have had to submit claims, Pets Best has honored the agreement, and kept me informed regarding the status of my claims all the way up until payment.”

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Posted 9 months ago

“We had a claim for our Beagle's surgery Pets Best Insurance paid the correct amount but the process took longer then we expected it would be Our premium went up $30 a month , not happy with this, I did research and Pets Best costs are considerably higher then other companies”

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Posted 9 months ago

“I couldn’t be happier with the service from Pet Best period especially with our aging dog, they are very helpful and resourceful, and very quick to process the claims. Highly recommend.”

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Posted 9 months ago

“Thanks so much for your prompt attention to taking care of our claim. You are very professional.”

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Posted 9 months ago

“Pets Best pays their claims and does it quickly. And at a fair premium.”

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Posted 9 months ago

“Honestly, this insurance seems like a scam. Recently put in a $330 bill and am only getting $100 back due to certain things being covered.”

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Posted 9 months ago

“I pay all this money and when I put in a claim it almost never paid or poorly paid. I have the wellness and emergency care plan. I wonder if I am just wasting my money. And yes I know there is a deductible and yes I have met it. I spent $352 the other day. Got 80 back.”

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Posted 9 months ago

“Awesome company!”

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Posted 9 months ago

“Pets best is very good with communication when it came to my claim. Only thing is I wish turn around time was better.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 31,386 reviews