Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,492 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff is always helpful and friendly. Fast on making refunds and like that I can pick my deductible. Easy to submit claims.”

Helpful Report

Posted 9 months ago

“Nice insurance but the reinburst take to long”

Helpful Report

Posted 9 months ago

“First claim and it was quick and very easy. The only thing I thought was missing was an email letting me know it had been completed. I received an email that it was received but had to go to the website to review and see what was reimbursed.”

Helpful Report

Posted 9 months ago

“Difficult to navigate their site. Apparently hacked”

Helpful Report

Posted 9 months ago

“Prompt and thorough. Many thanks”

Helpful Report

Posted 9 months ago

“Fast reimbursement from puppy exam and shots.”

Helpful Report

Posted 9 months ago

“Super easy claims process and affordable coverage. Would highly recommend!”

Helpful Report

Posted 9 months ago

“Always a pleasure, positve people and quick to answer questions. I send all my forms by mail as the online process just does not work well for me . Thank you for helping me with any questions and concerns. Awesome I hightly recommend Pets Best Insurance. MLR York Maine”

Helpful Report

Posted 9 months ago

“I was hesitant to get pet insurance. A friend of mine suggested getting it and she gsve me the information so I could look into it. I am so glad I listened to her. Pet's Best has been wonderful. It is easy to sign up and easy to file claims. They are relatively quick to review your claim and get you your reimbursement. I highly recommend this for any pet owner!”

Helpful Report

Posted 9 months ago

“Will use pre-existing conditions as the reason to deny any coverage even if the condition is not a pre-existing condition.”

Helpful Report

Posted 9 months ago

“I researched extensively when I got a new rescue pup that I didn't know much about because the rescue picked her up in Georgia. My research paid off and they are absolutely the best. I tell everyone, even the celebrity dogs I follow. They pay quick and they are more than fair when it comes to what they will pay. My Ari was deaf when I got her and two years later she went blind from glaucoma and eventually had to have her eyes removed. Pets Best was so amazingly awesome through the entire ordeal. They are very compassionate and I absolutely love doing business with them”

Helpful Report

Posted 9 months ago

“They were quick to respond”

Helpful Report

Posted 9 months ago

“Very disappointed! I called Pets Best and spoke with a representative. My question was regarding Casey’s annual exam. I took her in first time on December 2024. My question was did I have to wait until December 2025 or could I take her in September 2025. I was assured that September would be OK. Imagine my surprise when I found out that my reimbursement was only going to be a fraction of what I paid the Vet for Casey’s exam because the date needed to be after December 2025. I was going to enroll Casey’s daughter, Summer, but now I don’t think so. I am a dialysis patient and the $200+ that I had to pay really hurt. If their reps can’t give accurate information, I’m not sure I can trust them.”

Helpful Report

Posted 9 months ago

“PetsBest is the best pet health insurance you will find anywhere. I have been a member with Petsbest for over 20 years and I would not go anywhere else for my Pets insurance. You won't go wrong with this company.”

Helpful Report

Posted 9 months ago

“Everything was easy and went very smoothly”

Helpful Report

Posted 9 months ago

“Easy quick claims process”

Helpful Report

Posted 9 months ago

“Very good service. Glad I have the peace of mind your company gives me”

Helpful Report

Posted 9 months ago

“This is a very comprehensive insurance program. Very caring about your pet’s health.”

Helpful Report

Posted 9 months ago

“Always professional”

Helpful Report

Posted 9 months ago

“Pets Best normally has very quick claims processing, but they also communicate very well when they encounter a delay.”

Helpful Report

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 32,492 reviews