Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am contemplating canceling as I see no benefits to the plan I have that I can afford. Its expensive goes up every year and I seem to pay for everything as nothing goes towards the deductible so I am paying for his covered medications. I have been thinking whether to cancel since my last claim. Everyone is extremely friendly but just don't know at this point. Better off setting money aside for a rainy day because insurance is expensive and hardly used.”

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Posted 9 months ago

“I’ve had a good experience with Pets Best”

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Posted 9 months ago

“For my first pet, everything was great. Every claim was handled quickly and with no issues. Once I added my 2nd pet, I’ve had nothing but issues. Every claim, a medical record is requested. On top of that, they have recently tried to find every reason possible to throw out every claim.”

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Posted 9 months ago

“I gave it 4 stars bc I just got it. I only have one claim in, but I will say I received my reimbursement shortly after I put it in. So you don’t have to wait long to get reimbursed, which is a nice thing and also the app is really nice because you can take a picture of your claim and upload it. So hopefully later I down the road I can give it five stars. So far so good.”

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Posted 9 months ago

Hi Janell, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 9 months ago

“Only my first claim. Went very smooth and super easy.”

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Posted 9 months ago

“We've had Pets Best for our dog for several years. Its great coverage and we're very happy with the coverage. Submitting a claim is very easy and Pets Best is very fast responding.”

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Posted 9 months ago

Hi Don, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 9 months ago

“Claim was handled promptly! Pleased”

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Posted 9 months ago

“Great coverage, claims paid quickly....excellent company!!”

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Posted 9 months ago

“Always quick and fair claim processing”

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Posted 9 months ago

“We are so grateful to Pets Best for looking after our Blue girl since she was 6 weeks old. They make submitting claims very easy and cover all necessary treatments, surgeries, medications to make our girl healthy again. They never make us think twice about bringing her to the vet. We appreciate that even when they are late with reviewing claims they are always transparent.”

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Posted 9 months ago

Hi Joie, thank you so much for sharing your positive feedback. We are thrilled to hear we have been able to help with your Blue girl’s medical expenses. However, we also understand the importance of claim processing time. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and appreciate your patience. We are happy to have you both as part of our Pets Best family! – PF

Posted 9 months ago

“I purchased PetsBest for my puppy a few months ago. Claim was processed quickly and money deposited in my checking account a week after processing. So far I've been very satisfied.”

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Posted 9 months ago

“Submitted a wellness claim for a Canadian company and had to call three times to get them to understand that the $ ment it was US money. Still waiting for comfirmation that this has cleared and feel that this is taking took long”

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Posted 9 months ago

“The claim was easy to submit and it was processed quickly.”

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Posted 9 months ago

“I am so happy I have Pets Best Insurance My Dog is a diabetic & has cushings disease and the cost to keep her alive would not be possible without Pets Best Insurance. They cover all medication, & tests. I thank them so much for their caring & support. If you don't have pet insurance I urge you to sign up for Pets Best Insurance.”

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Posted 9 months ago

Hi Barbara, thank you so much for sharing your experience. We are glad to hear we have been able to help with your dog’s medical expenses. Thank you both for being part of our Pets Best family! - PF

Posted 9 months ago

“Quick this time and paid well and quickly”

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Posted 9 months ago

“Claims are handled promptly and efficiently.”

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Posted 9 months ago

“Very easy to file claims. Fast response times. Fantastic customer service. Recommend to anyone looking for great pet insutance.”

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Posted 9 months ago

“Great service and quick claim turnaround.”

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Posted 9 months ago

“Great pet insurance! It was easy to file my claim with the app. I was informed right away that the claim was approved and a check would be sent to us out in just a few days. I feel like my pup will get the best care because we know we have this good plan to rely on”

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Posted 9 months ago

“Easy claims process, fair and honest reimbursements. Not the cheapest pet insurance, but they at least cover what they say they're going to. The cheaper carriers (which we have had) eventually will reimburse, but there is a LOT of back and forth. Pets Best has been great, however if they continue to increase their premiums at the rate that they have been, it will become cost prohibitive, and we won't continue our policies.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews