Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy turnaround, and helpful representatives.”

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Posted 9 months ago

“For our first experience with needing to submit a claim for our Puppy we are very pleased with the results!”

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Posted 9 months ago

“agent was very thoro in answering my inquiries in a very professional mannerism”

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Posted 9 months ago

“Prompt review and disposition of my claims. Thanks.”

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Posted 9 months ago

“Good response to my expense submission”

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Posted 9 months ago

“This is my first experience with having pet insurance but it has been an very easy company to work with. Submitting a claim is very easy and I am so happy that I made the decision to puchase insurance from Pets best. 10/10 would recommend.”

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Posted 9 months ago

Hi Marci, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - TH

Posted 9 months ago

“The best insurance company!! I highly recommend for new customers”

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Posted 9 months ago

Hi Ihar, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - TH

Posted 9 months ago

“The lady that helped me was absolutely amazing and helped me out so much, she answered all my questions and went out of her way to ensure everything was settled.”

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Posted 9 months ago

“I have had nothing but positive experiences with this company. They make it super easy to submit any claims and they are always processed in a timely manner and provide a good explanation regarding approved/denied claims.”

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Posted 9 months ago

“Time;y and accurate claims processing.”

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Posted 9 months ago

“My claim was processed quickly and easily. So happy my friend recommended this insurance.”

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Posted 9 months ago

Hi Carmen, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -TH

Posted 9 months ago

“Awful experience. Takes months to finish a claim, you’ll waste more money than you save. They gotta make money somehow!”

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Posted 9 months ago

“The best thing I have ever down to protect my baby boy, was to get insurance coverage, because you have to be prepared for unseen issues in the future. I insure my car, why not my trusted and loyal friend. He recently had a major operation to remove a foreign object and was given the obtion of putting him down or a 50/50 chance at an operation. It was a no brainer for me that i would give him a chance at survivial. I knew that it would be expensive, but there was comfort knowing that Pets Best would be there to help with the medical bills. I am very happy with Pets Best, they are the Best.”

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Posted 9 months ago

Hi David, thank you for sharing your experience with us. We hope our baby boy is doing well since his operation. We are thankful to hear having Pets Best Insurance gave you some comfort in making decisions regarding his medical care during a very difficult time. We are glad to have you both as part of our Pets Best family. - PF

Posted 9 months ago

“Very satisfied”

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Posted 9 months ago

“Deductible is random at best. Seems like they just pull numbers out of the air to cover themselves vs. our pet. Seriosuly debating if Pets Best is even worth it.”

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Posted 9 months ago

“Pets Best has been wonderful as we continue to figure out how to handle our pup"s IBD. Filing claims is so easy, and the response and payout is quick. Thank you for your help so far!”

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Posted 9 months ago

Hi Katie, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 9 months ago

“Only problem is the price is to high for my pooch.”

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Posted 9 months ago

“I used to think PetsBest was great insurance. Lately, I am very dissatisfied. I will no longer recommend them to my friends. They find any reason to deny a claim. If a claim is a large amount, they take forever to process it. As long as your claim goes toward your deductible, it gets handled quickly. I am deciding whether I will be continuing my 3 policies. The cost of the policies keep rising steeply and fighting for reimbursement for covered items may not be worth it anymore.”

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Posted 9 months ago

“Absolutely awful. They cover NOTHING, and will weasel their way out of paying anything if they can,”

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Posted 9 months ago

“The staff were kind, knowledgeable and professional. We have had the insurance for five years and never used it until now. One of our silky terriers severed his acl and tore his meniscus. I called Pets Best to see what coverage we had and directions to open a claim. The woman answered all my questions. We went ahead with the surgery, uploaded the claim on their website. Within 2-3 weeks the claim was approved and funds to be transferred into our account. All so simple. Thank you Pets Best , now we are onto the recovery process. Don’t be without this insurance.”

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Posted 9 months ago

Hi Pat, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your Silky Terrier's medical expenses. Thank you for being a part of the Pets Best family! We wish him a speedy smooth recovery! - KC

Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews