Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,492 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, my dog, Mac, was diagnosed with cancer earlier this year. I have incurred about $15,000 in veterinary bills as a result. Pets Best has paid for everything they said they would and has done so in a timely fashion. I recommend this company to all my friends, and I will use it for all my pets forever. If you are searching for a pet insurance company, look no farther. These guys are the best.”

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Posted 9 months ago

“Insurance is good but takes forever to pay”

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Posted 9 months ago

“I've been very happy with Pets Best up until recently. I've got three claims filed and have not been reimbursed for any of them. I get these e-mails about the 'delay'--but no payment deposited in my account. I would like an answer as to why suddenly my claims are taking so long to be processed. And I hope that there is progress being made in the process. But overall, I've been very happy with the company and this is the first issue I've ever had.”

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Posted 9 months ago

“I have had very good experiences with customer service and processing throughout my (4?5?) years with them. I only hold to 4 stars because I feel that some of the benefits are falling behind the reality of veterinary services and products. There are so often huge gaps between the real cost we experience and the reimbursment levels. I know higher reimbursement would cost more but it would be up to customer's to decide the cost/benefit of higher premiums for higher benefits. I think for many people, pet insurance is not to pay for things they cannot afford otherwise but as a way to spread the costs over time, rather than deal with a steep hit all at once. As pet insurance becomes more common, I also question if the companies should not get involved with negotiations on pricing if the provider wants to be first choice by insurance holders.”

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Posted 9 months ago

“Having never had a pet nor needed pet insurance, we do not really have the knowledge to say more than we are satisfied so far :)”

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Posted 9 months ago

“PetsBest honors its insurance coverage - whatever is covered is covered, no denials or other red tape to worry about. Very good customer service reprsentatives. But it takes forever to get your claims processed and reimbursed =( Plan to have 30 days from claim submission to reimbursement, sometimes longer the more money due back to you.”

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Posted 9 months ago

“My last experience was very good. They kept me informed and settle my claim promptly.”

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Posted 9 months ago

“Pet's Best is quick and accurate. You get your money's worth with this company!”

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Posted 9 months ago

“Twenty one days since my dog's emergency visit and they just emailed me to tell me they needed more medical info from my Vet. This is taking much longer than it should.”

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Posted 9 months ago

“This health insurance for your pet has a great plan. They are fast, efficient, and experienced in helping with any questions. They provide excellant service when dealing with a claim.”

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Posted 9 months ago

“Prompt response to claims. Helpful when I need to speak to someone over the phone.”

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Posted 9 months ago

“Terrible coverage. Our claim submitted when we spayed our pup was denied, though we have the coverage? Make it make sense.”

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Posted 9 months ago

“Great service!”

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Posted 9 months ago

“You don't need insurance until you really need it, and we did this past summer. Our 5-year-old Peekapoo had an ailment and the bills were paid as scheduled. We were very impressed with the professionalism of Pets Best.”

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Posted 9 months ago

“Easy to submit claims and good EOB. The staff are all very helpful as well.”

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Posted 9 months ago

“Very friendly and excellent service”

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Posted 9 months ago

“DO NOT WASTE YOUR MONEY!!!!!!! THEY DO NOT PAY FOR VIRTUALLY ANYTHING WASTE OF TIME AND MONEY”

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Posted 9 months ago

“Very hard to get reimbursed for anything.”

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Posted 9 months ago

“Great communications, quick response. Very happy so far.”

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Posted 9 months ago

“Great customer service....good fair Insurance”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 32,492 reviews