Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,802 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have reviewed Pets Best in the past, and the review still stands, look to another Insurance Company for your furry friends, because they are a typical insurance company, DENY, DENY, DENY. Sadly, our lil' bugger is too old to change companies at this point, but the next adoption will most definately NOT INCLUDE Pets Best, um, because they are not the best, not even close!”

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Posted 10 months ago

“Pets Best was very fair and expedient during my pets most recent medical condition”

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Posted 10 months ago

“Submitted a claim and it was handled quickly.”

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Posted 10 months ago

“The site is very user friendly, however, when additional information is needed and although notifications are sent for what is needed, I was unsure of what specific details were necessary to complete the claim process. The notification would state an "either"/"or" action, which was not clear to me. Fortunately, I was able to provide more information, maybe more than necessary and my claim was complete for processing. Other than this, I am happy with the insurance.”

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Posted 10 months ago

“Very happy with a quick response from you..”

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Posted 10 months ago

“I've had my policy for 14 years and thought for sure $0.00 amounts would be paid to my claim. Happy Pets Best saw that I made every effort to get reimbursed by the owners of my dog's attacker. I appreciate they paid 76% of my claim. Not too bad when most insurance companies will find away to void my claim.”

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Posted 10 months ago

“Very good insurance for my dog. Customer service rep. Lisa was very friendly and helpful.”

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Posted 10 months ago

“It is so nice to get such quick service and explaination of our claim and benifits.”

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Posted 10 months ago

“I’m very impressed with Pets Best. The filing of claims is extremely easy and the reimbursement process has been painless. They do exactly what you need them to do. The monthly payments are reasonable and I’m glad I have coverage for my little dog.”

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Posted 10 months ago

Hi Wendy, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“I love Pets Best! They do an awesome job helping with my 2 corgis medication. They contact my veterinarian when necessary, which is a big plus!!”

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Posted 10 months ago

“The agent helped me answer all my questions. I am fully happy with the agents performance on the call as well as Pets Best insurance app website, and their support services.”

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Posted 10 months ago

“Claim denials make no sense”

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Posted 10 months ago

“A great service and easy to use.”

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Posted 10 months ago

“Slow pay after claim processing”

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Posted 10 months ago

“I'm not sure how I'm feeling with Pets Best at this point. Not sure if I am going to keep the insurance. I'm not happy with my latest claim refund due to noticing a "deductable and copay". Two signicant deductions???? What the heck is the copay for???? Doesn't make sense to me. I can see the deductable, but isn't a copay similar to a deductable? I'm feeling a little "taken" by these fees. Not really happy.”

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Posted 10 months ago

“Very prompt and easy to work with!”

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Posted 10 months ago

“As a veterinary student who understands all the parties involved in caring for pets (the pet, the owner, and the veterinary team), PetsBest has been amazing in its mission to help these parties. By being a client of PetsBest for my dog, I have been empowered to make critical healthcare decisions for my dog without being financially restrained. I recommend PetsBest as they are great with working with you to ensure your pet and you are taken care of. My only qualm is the time it takes to contact customer service at times, espeically when it's an urgent situation, and not being available 24/7.”

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Posted 10 months ago

“I submitted a claim for heartworm medication and received my refund in about 10 days. They are easy to work with.”

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Posted 10 months ago

“I have had Pets Best insurance to cover my Beagle for the past 5 years, They quickly get back with the Explanation of benefits and reinbursement after deductible has been met. One never knows when you will need emergency care. I feel better knowing that if something were to happen, he would be taken care of and everything wouldn't be out of pocket.”

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Posted 10 months ago

Hi Carol, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“it takes too long to get a claim processed”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 29,802 reviews