Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,402 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the outcome of my claims. However it seemed to take a long time to process. I provided all invoices doctors notes test results at the time of submission and they read requested them from the doctor's office. Other than that I was pleased with the outcome”

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Posted 10 months ago

“Eventually claims were completed but it took many attempts to get there. claims sent back with instructions to fix things that were not clear what was wrong- until you talked with a tech- like blurry image, image cut off. or wrong format-I had no idea what that meant. Claim numbers seemed to change also if you resubmitted something if it was denied- confusing. In the end- the final explanation of benefits was very clear and concise.”

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Posted 10 months ago

“I have wellness Insurance on our Dog Maddie and you all did not cover any of the $150 charge for Senior Wellness w/fecal due to reaching $2,500 per incident. I guess i wonder why there is a limit on Senior Wellness Visit. Unless you just don't cover Senior Dog Wellness Annual Visit. You did cover the exam, Bordetella Vaccination and Leptospirois Vacccination. Disappointed”

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Posted 10 months ago

“I’ve had Pets Best for almost 2 years now and the quality of service and turn around time for claims is excellent.”

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Posted 10 months ago

“I have had challenges the past few months getting a claim paid that was denied initially for outstanding vet records. There was confusion as the vet records were provided on letterhead of another vets name (the two are owned by the same company). Once that issue was identified it still took 5 phone calls and nearly 2 months for the claim to be processed and paid. Admittedly I started communicating with my HR about other pet insurance options. I am now cautiously optimistic as things seem to now be correct and hopefully my future claim experiences will be better.”

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Posted 10 months ago

“Easy to use, reasonable processing times, great service!”

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Posted 10 months ago

“I have had no issues with this insurance pays just like they say. There are rate increase but every insurance I have had has these. Hey are responsive when I have called and took care of my pet when she was diagnosed unexpectedly with mast cell cancer”

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Posted 10 months ago

“Highly recommend. Quick payments and great customer service.”

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Posted 10 months ago

“I’ve had them for over 2 years. First claim and they paid 1/3 of the bill. Not sure I see the benefit yet.”

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Posted 10 months ago

“I have never had an issue with my claims. They are very timely on reviewing it and paying out.”

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Posted 10 months ago

“Pests Best Pet Health Insurance is a trusted asset complementing the care provided by our vet. Oliver recently developed GI problems which resulted in an unplanned trip to the vet. The vet staff provide the necessary battery of tests and meds needed to reolve our Yorkie's problems which we paid for before leaving the vet. Upon reaching home, a claim was submitted to Pets Best and it was processed within a week and our bank account had received the claim deposit a few days later. All-in-all this was a seamless process (just like all previous claims with Pets Best). We are very satified clients.”

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Posted 10 months ago

“I have utilized a few different insurances for my pets, I cannot say enough great things about Pets Best. They are clear in the requirements, helpful guiding through the claims process and quick with reimbursement. My dog is alive because of Pets Best!”

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Posted 10 months ago

“Our cat had many health issues and Pets Best was with us through all of it. They were fair and reasonable. When our cat died, they showed genuine empathy.”

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Posted 10 months ago

“They are very slow to pay claims and raise premiums every year even if your pet hasn't been sick.”

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Posted 10 months ago

“easy to submit claims and quick turnaround”

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Posted 10 months ago

“i have had Pets Best insurance for my dogs starting in 2007. i find their reimbursement process to be effective.”

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Posted 10 months ago

“The claims process is very easy through the app. The direct deposit feature is very convenient.”

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Posted 10 months ago

“I feel safe that they care about my pet”

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Posted 10 months ago

“We are extremely happy with Pets Best. They have really helped us a lot with our vet bills and they are really great at letting you know what is and what is not covered. This pet insurance is definitely worth having. Thanks Pets Best! ❤️”

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Posted 10 months ago

“They cover 90% of the bill of any illness or accident.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 31,402 reviews