Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted my first claim and was satisfied with the quick turn around and with the entire process. I now feel confident in recommending Pets Best to family and friends.”

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Posted 10 months ago

“Hands down the best! They cover everything they say they will cover and the claims process is super simple and easy to understand.”

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Posted 10 months ago

“Have had a policy for three months and submitted my first claim for reimbursement for an annual wellness visit. I had to call Pets Best to get the claim processed because it sat in “review” status for 2 weeks. When they finally processed the claim, they decided that the claim was actually for injury or illness, not an annual wellness visit, despite the fact that even the vet identified the visit as an annual wellness visit, and our cat was not diagnosed with or treated for any illness or injury during the visit. It took 4 additional calls to Pets Best to get them to correct the error.”

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Posted 10 months ago

“Easy and quick. Thank you !!!”

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Posted 10 months ago

“I love pets best insurance. The app is easy to use to place and monitor a claim. The direct deposit option makes it easy for payment. The customer service has been kind and helpful when needed”

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Posted 10 months ago

“Excellent service and very professional staff. Promises delivered.”

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Posted 10 months ago

“Very quick turn around. Submitting claims is very east and straightforward.”

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Posted 10 months ago

“Alowish to pay but excellent value”

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Posted 10 months ago

“This place is amazing!!! They have been a pleasure to deal with especially since my kitchen broke his leg.. we have spent a number of visits there due to the kitten not keeping a cast on and they treat us so well and are not pushy with things. They always smile and make these stressful situations a little easier on the pet parents”

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Posted 10 months ago

“My experience has been great. It did not take long before I got my reimbursement from Pets Best.”

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Posted 10 months ago

“For some reason it took a very long time for my claim to be processed. I still haven’t received my reimbursement for my pet’s visit. Fortunately I had just enough money in my checking account to pay my rent. So now I only have $1.02 left to pay the rest of my bills.”

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Posted 10 months ago

“I have talked to a lot of people with pet insurance and their biggest complaint is that the insurance companies don’t pay or pay very little on our very first doctors visit. The bill came out to be $186 and Pets Best paid $182.of it. I had a question about coverage and I called and actually talked to a human and got an answer right away very pleased with their customer service so far.”

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Posted 10 months ago

“Service is pretty good for what you pay, In the last year some claims took way too long to receive reimbursement. But they did send payments with minimal issues. I would consider insuring for my pet's care with them again.”

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Posted 10 months ago

“It’s very difficult to find details about my pets policy. The website has gives a very general outline of coverage, but knowing my dog needed a dental under anesthesia before 3 years old even though it wasn’t recommended by the vet would’ve been nice to know ahead of time. Typical lack of transparency.”

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Posted 10 months ago

“I am happy with Pets Best so far but the only thing I'm not happy with is the fact that you're $500 deductible is really a $625 deductible because they only count 80% of what you paid out towards your deductible. (That's if you have opted for 80/20 coverage).”

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Posted 10 months ago

“Pets Best has been there for me, so that I can be there for my furbaby! My claim was processed quickly.”

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Posted 10 months ago

“I have had pets best for 2 years now,they are great! They do exactly what is agreed to! I also get my response very quickly! They are quick to pay out there part! Highly recommend!”

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Posted 10 months ago

“Pets best is always very fair and quick with claims. Had them for years now and they dont disappoint! My sister, mom and sister and law all switched over to them.”

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Posted 10 months ago

“Submitted my claim and was accepted within 4 days. Submitted all the doctors notes and invoice.”

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Posted 10 months ago

“There's always a choice of insurance companies available for our pets. We've used Pets Best and have been very happy with their service. Most of the time people's dissatisfaction with a company such as this is that they underinsure their pet. That's a mistake. It may cost a little more for complete covedrage, but it's worth it and so is your pet. We've always been pleased with Pets best.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 30,676 reviews