Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,675 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Before Pets Best upgrade their system, I would have given them a 3 Now that I've seen how their new system works, I'm very pleased and give them a 5!”

Helpful Report

Posted 10 months ago

“Constant issues with access to my account online. Multiple calls to customer service without resolution.”

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Posted 10 months ago

“I wanted to have a good experience with PetsBest Insurance but so far it's been hard to get a hold of them and submit claims as their website has been down for months so I cannot log in or view my policy documents or submit and view claims outside of mail/email.”

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Posted 10 months ago

“The great review is you are timely when I submit the pet vet bills and the the overage. The reimbursement is timely. The yearly increase has been fair. The bad review from me is that your premium for this year is unfair. It has been not that insurance companies have made up to a 1500 percent profit! I would like to know what your profit is? Plus your changing to a better or AI system shouldn’t be my burden. Paying $191/month is fair because my dog has a heart issue. Raising the fee to almost $300/month is wrong. I hope you are and reconsider my premium.”

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Posted 10 months ago

“Very slow processing for claims, a few times our cleans have been over two weeks prior to notification of receipt!”

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Posted 10 months ago

“Reimbursement was really quick with no isdues”

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Posted 10 months ago

“An amazing company! They have processed a few claims for our pups and all was done without any hiccups! Highly recommend!!!”

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Posted 10 months ago

“Lucy is my second pet to be insured by Pets Best. She is currently in ongoing treatment for mast cell tumors. Pets Best’s coverage is the only reason I am able to continue with the treatment/surgeries and prolong the life of my otherwise healthy and happy best friend. 5 stars.”

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Posted 10 months ago

“I’ve found Pet’s Best to be both easy to work with and very responsive. I highly recommend them.”

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Posted 10 months ago

“Pets Best prompt processing of claims is a claim to fame in today's world! If only my personal health insurance was as attentive.”

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Posted 10 months ago

“We have been pleased with Pets Best. Claims are taken care of in a timely manner.”

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Posted 10 months ago

“Pets Best was easy to sign up for, easy to submit a claim, and they made everything about our plan and reimbursement simple to understand!”

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Posted 10 months ago

“Extremely slow paying claims. I have waited 2 months still no payment for covered expenses. Do not go with this company. I have contacted them several times. I believe they are a scam.They have all the documentation they require.Too many it takes time to process absolutely ridiculous company to deal with”

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Posted 10 months ago

“Awful wait times. Awful turn around time when processing my claim.”

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Posted 10 months ago

“Best pet insurance company. Reasonable policy prices, & easy claim submission process. Quick reimbursements. Very courteous, professional, & empathetic staff. I highly recommend.”

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Posted 10 months ago

“Very good communication”

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Posted 10 months ago

“THE WORST! I have not been able to get into my account for MONTHS!!! You never pay out. As soon as I can get a hold of someone I AM CANCELLING! You have taken more of my money then I have EVER received in covarage. YOU TOTALLY SUCK!”

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Posted 10 months ago

“I am not yet impressed. I have only been a customer for a handful of months, and I have had to call on three separate occasions for one claim. I had to wait anywhere from 30 to 60 minutes for each call as well. While the Customer Service representatives were super nice, They should not have to happen for continuous miscommunication within your department of handling a submitted claim.”

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Posted 10 months ago

“Great job Fast did exactly what they said they do”

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Posted 10 months ago

“Pets Best offers great coverage options and the claim process is quick and easy”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,675 reviews