Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app seems to have glitches from time to time. When it does work, claims are easy to file, however, for healthy younger dogs I'm paying a lot for not much coverage. Probably won't continue much longer- I need to review the last year to decide how much it cost me.”

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Posted 10 months ago

“I have found Pets Best Health Insurance to be the best Pet insurance around! They are extremely timely covering claims, the claims are easy to submit and if you have a question, it's very easy to get a "live" person on line to discuss. Highly Recommend!!”

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Posted 10 months ago

“Glad to have this coverage, but it takes a little while to be reimbursed.”

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Posted 10 months ago

“Pets Best is the first insurance I have had in 35 years of having dogs. The ease of using their app to submit a claim just makes life easier!”

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Posted 10 months ago

“Good organization. my claim processed in a timely manner”

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Posted 10 months ago

“The app was easy to use and answered all questions as needed. I appreciated the email stating my claim was accepted and then explanation of each claim.......total communication was well done. Your sympathy for the loss of murohy was well received. I would recommend your insurance to others.”

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Posted 10 months ago

“We are so happy with Pets Best! The last few months Sammy has had quite a few vet visits with several tests to finally get a diagnosis. If it wasn't for Pets Best we would of had thousands of dollars in vet bills. The payouts have been quick! Great customer service also! If you don't have Care Credit you can get it through them and they will pay claims directly to the card. We are 💯 happy!”

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Posted 10 months ago

“When you need them to pay, they do not pay. You are better off with another pet insurance company. We sent a $700 bill. They covered nothing of it. Their reason? They preferred not to. They are the Barteleby of pet insurers.”

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Posted 10 months ago

“Love Pets Best. Never have an issue with claim payments.”

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Posted 10 months ago

“I was just informed I wasn’t entitled to any reimbursement from a vet bill. So why have any insurance, I could have saved 3 months of payments to paid this bill. It’s time to find a different pet insurance.”

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Posted 10 months ago

“Great service as always!!”

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Posted 10 months ago

“Very easy-to-use app; Very competent staff on the phone”

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Posted 10 months ago

“It was very fast and easy to submit a claim.”

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Posted 10 months ago

“I have had insurance with pets best for my last 3 dogs. My first baby had diabetes and was blind, my 3nd had diabetes was blind and got cancer. Pets best helped us all the way to the final days. And now my 3rd , I seem to find the ones who really need medical care, but pets best stepped up to the plate this time too. He is a deaf dogo argentino and had to have cancer surgery. Thank goodness I insured all of them! Thank you Pets Best!”

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Posted 10 months ago

Hi Jenitia, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 10 months ago

“Simply the best! Pets Best is prompt at reviewing claims, paying claims, and the premium is very competitive! I'll be a Pets Best customer for life! Truly! When you consider the costs of emergency room visits, cronic illnesses, including the medication, you must get pet insurance - Pets Best Pet Health Insurance to be exact! Thank you, Pets Best!”

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Posted 10 months ago

Hi Robert, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Unfortunately our dog has required two procedures that were costly. But Pets Best saved us at least $4,000.”

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Posted 10 months ago

Hi Bryant, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Pet insurance is a must nowadays and Pets Best has made getting reimbursed for my Bella’s surgery and treatment for illness so much easier. Don’t hesitate to choose this insurance great service, fast claim processing. Five stars as far as I’m concerned !”

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Posted 10 months ago

Hi Wanda, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Bella! Thanks for being part of the Pets Best family. - KC

Posted 10 months ago

“I love Pets Best they are so easy to work with. They process the claims quickly and not just that the money goes right into my checking account.”

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Posted 10 months ago

“Reimbursent went from 3 days to two weeks after Sychony sold it to a hedge fund. Synchony ran it better...can't believe I typed that... If you want fast reimbursement, this isn't the choice.”

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Posted 10 months ago

“Honestly wish that pets best would pay more out to its customers then not paying for there pets vet bills. Petsbest needs an improvement on what needs to be covered more especially on vaccinations for pets and also for stool examines for pets also. That's like over 70$ just for a stool sample which is highly expensive that vets charge for helping your pet and pets best won't cover it completely. Petsbest is ok but it needs some better improvements on coverage even since the cost of even owning a dog or cat is becoming more expensive. If PetsBest wants to keep make sure they will have customer support, they need to cover alot more and charge for something that petsbest will not cover.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 30,676 reviews