Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The way the calculations work, I haven’t found it to be worthwhile and am strongly considering cancelling. Even with some minor medical needs for my dogs they find bizarre and far-reaching reasons to deny items (even outside of the specified time period they are supposed to look back into) so it just seems disingenuous and not worth the cost. I’d rather just pay my vet than deal with all this every time. They’re also extremely slow as they look for ways to not cover what they should cover. Either find a better insurance or expect to need outside expertise to help with claims and pushing back on unfair denials.”

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Posted 10 months ago

“Easy claim submission and fast reimbursement. A bit pricey though.”

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Posted 10 months ago

“My pup George had two surgeries for an obstructed small intestine. I submitted my claims almost daily over a three-week period. Pets Best reviewed and reimbursed me for my claims quickly and without any hassle. I was so worried about the cost of the vet bills, but Pets Best has covered most of the cost. I am so grateful that Pets Best has been so easy to work with and that I have a good policy.”

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Posted 10 months ago

“Decent company, premiums are high and they take a REALLY long time to reimburse you for vet cost. Always a very long time!”

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Posted 10 months ago

“I would give them a 5, but for a couple reasons I don’t. First reason is, the website and app are always offline or something wrong so I cannot submit a claim, but they get there monthly payment like clockwork. Also, claims and payment take long to get. I’m sure they all function this way.”

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Posted 10 months ago

“Disappointed in raised rates just about every 6 months and without notice. I’m also on direct pay and it’s been 7 days minus Sunday, so 6, with no reimbursement yet.”

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Posted 10 months ago

“It takes too long for claims to be processed but the deposits do get into the correct account.”

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Posted 10 months ago

“They are amazing and always reimburse me. It may take a little time, but that does not matter to me. They are true to their word.”

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Posted 10 months ago

“Website and portal are always down!! Impossible to get anyone on the phone unless you want to wait on hold over an hour.”

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Posted 10 months ago

“Great coverage but payment hasn’t been as quick as it was previously.”

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Posted 10 months ago

“Pets Best is greaat! Employees answer the phone and very pleasant. My only problem is sending in claims! I never get to finusih it for some reasons. I have to have the Vet send it for me.”

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Posted 10 months ago

“Answer all my questions. Very helpful”

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Posted 10 months ago

“I saved my bills til the end of the hyear. Of the 4, 1 is still not resolved. But I am pleased with the speed and coverage.”

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Posted 10 months ago

“We like everything about Pets Best insurance. They have paid the claims they have supposed to and its been relatively easy to submit claims. The only thing that kept it from being a 5 was the length of time it takes to get a claim processed. This last claim took a month for a small one item claim. Other than that, very happy with them.”

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Posted 10 months ago

“Can't believe you ask! I have been waiting three weeks for an answer on my claim. I have tried twice to call and both times its a 20-30 minute wait to speake with someone. So yes very unhappy and will be dropping you when and if the claims are complete!!!!”

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Posted 10 months ago

“Great on certain things, but others not so great. I hate that you think things are covered and they’re not. Claims payment can be really slow so know that in advance.”

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Posted 10 months ago

“Pets Betest processes and pays claims in a very timely manor. I could'nt ask for a better pet insurance coverage. The rates are expected for the age of your dog. Thank you Pets Best, for always doing and exceptional job with claims!”

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Posted 10 months ago

“Easy claims process. I have recommended PetsBest to multiple friends. I would not have any future pets without getting insurance and will be using PetsBest in the future again. I do wish the increases in premium were based on the dog’s health history and not just the aging process as it gets pricey, however it is still worth it in my opinion.”

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Posted 10 months ago

“I’ve had a great experience with Pets Best. The app works well for submitting claims and they do keep in touch regarding processing times.”

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Posted 10 months ago

“I can always count on Pet’s Best for quick and fair processing of our claims. Highly recommend.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,676 reviews