Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did a lot of research before choosing Pets Best and I'm glad I did. They have exceeded my expectations in convenience and value for my money. They also truly care about your pets health.”

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Posted 10 months ago

“Easy claim submission”

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Posted 10 months ago

“Never been dissatisfied with my claims.”

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Posted 10 months ago

“Always pleased with my pet insurance.”

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Posted 10 months ago

“I've insured my three cats through PetsBest over the years for accident/illness coverage, and I've been very pleased with the level of service provided. Claims are processed quickly and the Explanation of Benefits is easy to read. I appreciate that reimbursements go right to my bank account. Unfortunately, my first cat suffered cancer and despite the numerous visits and medication, my claims were never denied. I have another cat with a bad atopical allergy, and Pets Best has been covering her medication. My cat is happy and healthy. You can expect premiums to increase as your pet gets older, but that's expected of most insurance companies. I feel that I'm getting an excellent value for the premisums paid. If I adopt any more cats, I will insure them through Pets Best.”

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Posted 10 months ago

“Quick and easy process when my Boxer had emergency sergury. I am so thankful that we were able to be reimbursed and that we had this policy with Pets Best. It has definatly helped in giving us some peace of mind when these unplanned events come up and that we are able to give our dogs the treatments and medical care they deserve.”

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Posted 10 months ago

“This business is a scam. They don't reimburse for expenses as they advertise and disclose on the phone. Stay away!! Use Spot Pet Insurance instead”

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Posted 10 months ago

“It has been very nice to have pet insurance, the peace of mind In knowing you can take your pet to the vet and not end up in debt. I would get insurance for every pet in the future it has been wonderful. So many unexpected illnesses and surgery’s have come up in the 2 years with this policy and it has saved up 4 times the amount then we spend. The claims (except the 1st one) come back very quickly. My only complaint is the fact that it is so hard to get in contact with anyone at pets best to answer questions.”

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Posted 10 months ago

“I would highly recommend Pet’s Best insurance for your pet. I was very impressed with how easy it was to file a claim and how quickly my claim was reviewed and how quickly I received my reimbursement.”

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Posted 10 months ago

“Monthly price is probably the best on the market but they take way too long to process claims. I used to be covered by Nationwide and they would always reimburse me within 24-48 hours (although, for twice the cost each month). Under Pets Best, I submitted a claim after having to pay $13,000 for my cat's surgery and didn't get reimbursed for over 3 weeks. I even called twice and all they said was that they're processing a lot of claims right now. Expenses that large can be life ruining and waiting that long for the reimbursement is insane. I'm still waiting to get reimbursed for another $1000 visit a week and a half ago.”

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Posted 10 months ago

“They're efficient and reliable. I'm happy I chose them for my pet insurance.”

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Posted 10 months ago

“They are the best! With two perpetually sick kitties I would have been penniless if it was not for the Pets Best.”

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Posted 10 months ago

“I've used Pet's Best for the last six years. Claims are easy to submit online and customer support is always helpful.”

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Posted 10 months ago

“Beware! I am not happy with Pets Best. I let them know I was simply moving from NYC to Connecticut, and they took the opportunity to raise my monthly premium by 40% because they knew I was already at my deductible for the year. Beware as they clearly took advantage of this scenario and it is not appreciated.”

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Posted 10 months ago

“All representatives were very helpful”

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Posted 10 months ago

“I am comparing pets best with the other dog insurance I pay for. My experience with pets best is dismal.”

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Posted 10 months ago

“The answer your claims with a clear explanation and timely manner.”

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Posted 10 months ago

“This insurance is affordable and worth it. When my kitty got sick they reimbursed me immediately. I had no hassle with them and I highly recommend them.”

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Posted 10 months ago

“I have been with other pet insurance companies Kew and it seems that Pets Beat takes longer to process claims. Normally my claim would be processed and claims paid in less than a week. Not the case with Pets Beat. Also, I plan on dropping Wellness Care insurance since the cost of this additional insurance is more than I end up paying out of pocket. Lastly, I can never submit a claim using app on iPhone. App always hangs when attaching a small PDF containing invoice. I have to use a browser instead.”

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Posted 10 months ago

“Have been a pets best member for many years. Pets Best is the best. Never any problems”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 30,676 reviews