Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,678 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“This is the worst and most expensive pet insurance I've ever had. The website was down for weeks, and contacting via telephone was a time consuming and laborious process. And after all this the claims were still not processed correctly. I have two dogs, pay insurance for two dogs, and still the claims were processed for only one of them. And this is not the first time!!”

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Posted 10 months ago

“Pets Best is great! My cat was recently diagnosed with a thyroid condition that requires medication for life. All of the diagnostics were very expensive. They acknowledged receipt of my claims right away and paid promptly. I highly recommend them.”

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Posted 10 months ago

“Good coverage and typically fast reimbursement. The premiums have gone up substantially since we originally purchased the coverage.”

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Posted 10 months ago

“Very easy to submit a claim and usually get reimbursed with in 5 to ten days. I definitely recommend this company”

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Posted 10 months ago

“I've been waiting for 3 weeks to get my payment that was supposedly sent to my bank accound 3 weeks ago. I've called Pets Best 3 times and have spent a total of over 2 hours on hold waiting for someone to answer their phone, despite the fact that the automatic system says "your wait is less than 10 minutes". When I finally got a hold of someone I was told to "just keep waiting" because there's nothing they can do. This, on top of each claim taking 3-4 weeks to process, MINIMUM, is pretty ridiculous.”

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Posted 10 months ago

“They have always been very friendly and professional when I call and ask questions. They are fairly quick at reimbursements I've never had any issues with them except for getting my claims to go through the online process then it's only getting picture of documents to upload.”

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Posted 10 months ago

“Please fix the multifactor authentication”

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Posted 10 months ago

“Prompt payment of claims in accordance with policy. The process for submitting claims and receiving payments was easy. The explanations of benefits are clear, detailed, and easy to understand.”

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Posted 10 months ago

“Great Company!!!”

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Posted 10 months ago

“No website. Long time to process claims High deductible Increase on premiums without ever being reimbursed No follow up when told there will be a follow up contact 30 minute wait time for live person- again no website that works”

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Posted 10 months ago

“Processed claim very efficiently.”

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Posted 10 months ago

“Claims take too long and communication abt them are nonexsistent”

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Posted 10 months ago

“I have been locked out of my account for two full months with no resolution, which has prevented me from submitting pending claims. After contacting customer service, I was instructed to email my claims manually. It has now been two weeks since I sent that email, and I have received no response or update. This experience has been extremely frustrating and unacceptable.”

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Posted 10 months ago

“Very user friendly and timely responses.”

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Posted 10 months ago

“Very straightforward claims processing and coverage is as expected for the package I purchased. Sometimes claim processing is slow, which can be concerning as a large emergency bill is currently sitting on one of my credit cards while I wait to get reimbursed.”

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Posted 10 months ago

“Generally I have had a good experience with Pets Best. My primary drawbacks: I have found that there are treatments my vet prescribes that are not covered, wellness coverage typically covers about 1/3 of my actual wellness costs.”

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Posted 10 months ago

“Overall, I have been very happy. I have used Pets Best for all of my animals over many years (a total of at least 9 animals). My only complaint is that in that time, the processing time for claims has gotten much longer. It used to be a week or two and now, sometimes it can take a month. Customer service is good. Obviously rates are high but if you are the type of person that spares no expense for your pets, it is absolutely worth it in the long run. Several of my animals have had MAJOR surgeries ($15,000 procedures) and have chronic illnesses and this has been invaluable. Highly recommend.”

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Posted 10 months ago

“The AI system used to initially review insurance claims isn't effective and often results in wrongful denials. We have a monthly injection done at the vet, and the claims have consistently been denied for being a "take-home medication." I've had to call in every month to get it sent to be processed manually, so it takes SO long for us to get reimbursement for these claims. Their customer service is great, though, and very kind. I wish they would either 1) improve the AI review process or 2) send denied claims to a person to review before they are officially denied. It seems like a lot of time is wasted by having to work through customer service agents to review the process, when a quick human review would make the process so much less frustrating as a customer.”

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Posted 10 months ago

“I have had Pets Best for years now and they are definitely the best pet health insurance out there!”

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Posted 10 months ago

“Sadly, I have had two dogs with serious medical issues in the last year. However, pets best has made this much easier by promptly paying all of my claims before the credit card bill even came in. The staff is always helpful and the claims process is very simple. Highly recommend.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,678 reviews