Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,803 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with Pets Best for over 15 years now. Their premiums continue to be competetive and I always have a positive experience both on line and if I ever need to speak with a customer service rep. I would recommend Pets Best for pet insurance.”

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Posted 10 months ago

Hi Carmen, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! - TH

Posted 10 months ago

“Pets Best is one of the easiest and efficient pet insurance companies that I have worked with. They processed my claim very quickly with a minimum of paper work and issued the refund promptly. If you are shopping for a pet insurance, I highly recommend considering Pets Best.”

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Posted 10 months ago

Hi Walter, thank you so much for sharing your positive feedback with us. We are happy to have you as part of our Pets Best family! - PF

Posted 10 months ago

“The only reason I did not give a 5 Star review is bc of the cost. However, I still find it is well worth the monthly fee for peace of mind. It is easy to submit bills for payment and they are Fairly prompt with reimbursement. I’m pleased with this insurance they have always paid for what they are supposed to pay for with out an argument.”

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Posted 10 months ago

“It's rare that something actually works as it should without any hassle or aggravation. I submitted a couple of claims to Pets Best expecting there to be an oongoing back and forth that would drag the process out for months. And in no time at all, a couple of checks arrived that covered everything I was owed! I couldn't believe how seamless the whole process was. I had more of a hassle getting a partial reimbursement for my gym membership from my human insurance than I did for my cat. This was amazingly efficient and simple. Thank you Pets Best!”

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Posted 10 months ago

“Pets Best has been an absolute lifesaver! They are always punctual with claims processing and incredibly easy to work with. Their straightforward approach and excellent customer service make the entire experience stress-free. Knowing my pet is covered gives me such peace of mind. Highly recommend to any pet parent looking for reliable and efficient insurance!”

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Posted 10 months ago

Hi Johnny, thank you so much for sharing your positive experience with us! We are thrilled to hear that having Pets Best Insurance for your pet brings you such peace of mind. Thank you for being part of our Pets Best Family! – PF

Posted 10 months ago

“I recenltly filed my first claim: no push-back, questions, or hassle. All going great and all on-line.”

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Posted 10 months ago

“My pup was very sick so we took her to the emergency vet in our area. We got the bill and submitted it to Best Pet and they reimbursed us within 4 days!”

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Posted 10 months ago

“very prompt in the response back after the submittion of the reciept”

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Posted 10 months ago

“Best pet health insurance ever. I've used 3 with 3 different dogs and Pets Best is really the best. They pay back fast and don't raise your rates when you use them. Lots of research took me to them and they were right”

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Posted 10 months ago

“Quick reimbursement and very helpful service”

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Posted 10 months ago

“So happy we chose Pets Best for our 3 fir babies! They are affordable, claims are processed quickly and efficiently and their customer service is top notch! Very happy.”

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Posted 10 months ago

“Great pet insurance.”

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Posted 10 months ago

“I think it is a great insurance, much better of what I expected.”

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Posted 10 months ago

“They have been prompt and amazing about refunding my expenses during my dogs cancer treatments.”

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Posted 10 months ago

“So far not worth the price. Super expensive monthly fee plus a deductible? So far not worth it to me I am highly disappointed.”

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Posted 10 months ago

“I've used Pets Best for many years for multiple dogs. They have provided excellent coverage for a variety of illnesses and injuries.”

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Posted 10 months ago

“I did not realize that ingesting foreign bodies would be considered a repetitive occurrence and keep my dog from being covered for 18 months if she does this again. There is no repetitive occurrence clause with Trupanion but unfortunately now this is seen as a preexisting condition so my dog will not be covered by any insurance for 18 months. I wish I would have read the small print and gone elsewhere so my dog could be covered if needed. Now we are completely stressed out & so regret we signed up with Pets Best.”

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Posted 10 months ago

“I have been very happy with Pets Best so far. Their provided information is all clear and straightforward. The online sign up and claim submission is easy. My claim was resolved without an issue. Customer service has been very helpful.”

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Posted 10 months ago

“At this time I am happy with Pets Best.”

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Posted 10 months ago

“Cannot review until I have been paid for the claim I submitted. this is taking too long.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 29,803 reviews