Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,681 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“I'm so happy I picked PetsBest - they have been great to deal with from day 1 !!!!”

Helpful Report

Posted 10 months ago

“Great coverage with competitive pricing. Claims, however, do take a while to get processed. If coverage/cost is your priority and you're willing to wait on claims to get processed, then PetsBest may be the best option for you.”

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Posted 10 months ago

“I work in vet med and recommended this company. I just got a policy in Oct. And have had a VERY DISAPPOINTING experience thus far. I uploaded my pets records from work THREE days after my visit. And they are still "gathering" medical records which is not true. I've emailed two times with concerns and have not heard back. I finally called today and the representative on the phone sounded like she could care less and told me it's 10 to 25 calendar days for a claim to be processed. I work in a specialty emergency hospital and some people don't have the money to wait a month when they put the original payment on their credit card and have to pay the first payment. Working with other insurance companies and clients, I realized that the claims are processed much faster. Considering switching insurance companies and will think twice about recommending this to clients. We have trupanion software and process claims within minutes. Also, wait times are atrocious to speak with a rep. Chat is never available as an alternative. Do better Pet"Best. I have no idea what this survey is asking. I dod not order anything.”

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Posted 10 months ago

“I can’t say good enough things about your insurance, you are the best insurance company I have ever dealt with. Thank you so much for helping us through a difficult time. You will be the first to know when we will be needing your help again. We would never go anywhere else.”

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Posted 10 months ago

“Received the payment before the notice of ;ayment!! Hard to beat that!”

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Posted 10 months ago

“I did a lot of research on pet insurance and at least for a young, healthy dog PetsBest is best. The claim process is clear and pretty simple. The website works very well and their claims decision is clear. They also have live agents you can talk to with questions. Pricing key is to get a sizable deductible and get the wellness package. I get the most expensive wellness and a $1000 deductible and I usually get back half or more of the total premium.”

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Posted 10 months ago

“I submitted a claim 2 weeks ago and it still hasn't been processed. Very frustrating”

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Posted 10 months ago

“Received timely communication and refund for the pro-rated plan amount (I pay annually) when my elderly dog passed away. I've always had good experiences with Pets Best throughout her life and I'll continue as a customer with my other dog.”

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Posted 10 months ago

“It covers a lot and claims are processed quickly. Would definitely recommend.”

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Posted 10 months ago

“Long delays in processing claims. Numerous calls to get the agents to do what they say they will do. Extremely long hold times. This amounts to a huge extraction of my time and makes the policy not worthwhile.”

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Posted 10 months ago

“Quick claim response to a five day hospital stay with a lengthy bill to examine! Follow up visit claim was approved in four days. Very happy I chose Pets Best”

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Posted 10 months ago

“Easy and fast processing and reimbursement.”

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Posted 10 months ago

“We've been a loyal and very satisfied customer for 7 years now. I've used 2 other companies with other pets, and Pets Best is FAR superior. Their turnaround time, customer service and clear communication is top notch. Would highly recommend.”

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Posted 10 months ago

“I have had several positive and timely interactions with Pets Best in the past; however, I recently submitted a receipt and have been waiting for a response for several weeks without receiving one. Additionally, I attempted to speak with a representative by phone and was on hold for over 20 minutes during one call and over 30 minutes during a second call. I frequently recommend Pets Best to fellow pet owners, and I'm sure there's a logical explanation for these delays, but I am feeling quite frustrated at this point.”

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Posted 10 months ago

“Actually it's more like 4.5 or 4.8. I've never had an issue with Pets Best. They have always been prompt with claim service and proactive. When my cat had to be euthanized because of a facial tumor they cancelled the policy based on my claim submission and didn't make me do it.”

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Posted 10 months ago

“I would have given 5 stars but unfortunately, my confidence in Pets Best has fallen over the past 2-3 months. I have 3 outstanding claims that have not been paid or denied and it is nearly impossible to get on your website, now. Everytime I try to log in, I get a message that says "you seem to be loggin on from a new device". It then goes on a circle of verifying my device and still being unable to log on. This has made me wonder whether Pets Best is going out of business and what will happen if I have to go with another provider since my dog has more "pre-existing conditions" than she did before I began with Pets Best. What ever is going on with the company, it would be nice if an email was sent to explain what the issues are and when or if they will be resolved. If it weren't for my dogs now pre-existing conditions, I would be looking for another provider.”

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Posted 10 months ago

“So far i have not had any serious issues with Pets Best , so far the best out of most of them out there. Recommended for sure to everyone from own experience”

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Posted 10 months ago

“I can't stress enough the importance of pet insurance..i have been with pets best for 8 yrs....without pets best and the circumstances we went thru this past yr we would have taken a hard hit for my pets care...Pete's best has been amazing,,,they have an amazing customer service team ready and anble to answer questions and guide you thru the proper steps...thank you for being there for our pets...this company puts pets first....”

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Posted 10 months ago

“Pets Best has been great to work with to get claims processed and have covered my dog’s vet bills. I appreciate their service and the plans they offer.”

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Posted 10 months ago

“I got PetsBest for my puppy because I couldn’t afford to have two dogs on Trupanion. It has been GREAT. Excellent customer service, easy to submit claims, quick reimbursement, and they even cover exam fees!! Exam fees!!!”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,681 reviews