Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,681 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Good coverage for routine visits prescriptions and emergency care.”

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Posted 10 months ago

“very polite staff, it takes a LONG time for them to process a claim.”

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Posted 10 months ago

“Communication is awful, I have not been able to get thru to an actual person in weeks and no one is answering my emails. They denied a claim due to needing additional medical records and my vet never heard from them and they wont answer my emails trying to find out how to fix the issue.”

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Posted 10 months ago

“They were really timely until about 2 months ago when I couldn’t upload my claim; I tried over a few weeks (attempted to chat in too but it was too overwhelmed). It never properly uploaded through the portal - so eventually emailed it to them directly. It’s been weeks since any update”

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Posted 10 months ago

“When things work, PetsBest is great. I had a policy on our last dog for over two years and for the first year and a half, things were great! This year, PetsBest has become very slow in paying out claims. I have currently been waiting two months for over $1,000 that PetsBest has said themselves they owe me for two claims. Trying to contact them is a nightmare - there is only an 800 number, and you're at the mercy of the queue. I've tried filing a complaint through the better business bureua and have not had a response from PetsBest on this issue through that avenue either. They still haven't paid me.”

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Posted 10 months ago

“Website and app are always down. Can never get anyone on the phone. No responses to emails. They close claims because of no medical records….records that they claim they will request but they never do. Joke of a company. We cancelled and moved on.”

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Posted 10 months ago

“I like the ease of being able to do everything online. Coverage is very good, cost of policy reasonable. Claims are processed quickly.”

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Posted 10 months ago

“I am thoroughly frustrated with Pets Best. They were great the first year I had them-- prompt claims experience, easy to use app. But for the last two months I can't get get into my account on the app or the web; repeated calls to customer service did not improve the situation, and the claim I filed almost six weeks ago ( via email because the website was down) remains unresolved. From posts on a Facebook site it is clear that my experience is not unique-- many others complaining of the same things within the same time frame. I am shopping for other alternatives now.”

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Posted 10 months ago

“This last claim was a disaster. Took almost 2 months to approve along with 10-15 phone calls to make them understand. First bad experience but extremely frustrating and wasted a lot of my time if they would have listened to me.”

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Posted 10 months ago

“Solid experinece with them...had to use the most this last year and they are very responsive and send money pretty quicklyi.”

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Posted 10 months ago

“I do have claims pending and I would like to receive the refunds.”

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Posted 10 months ago

“Best pet insurance that I'm aware of.”

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Posted 10 months ago

“Pets Best has always been there for my dogs and would never any other pet insurance .”

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Posted 10 months ago

“This has been a terrible experience. I submitted a claim for my pet’s surgery and I was supposed to be reimbursed $1,153 after approval. The claim was approved and an email was sent to me Nov 27th that I would receive the funds directly into my bank account within 5-7 days. It is now Dec 11th and the money has not been deposited into my account but after calling the pet’s best customer service team, they told me that the deposit has been “Approved” and I should have received it. After calling my bank (Wells Fargo), they notified me that there hasn’t been an attempt from PETS BEST to deposit any money into my account. Every time I call PETS BEST customer service back, and wait on hold for 30 minutes, their team has no idea how to fix this problem or re-attempt to get the funds sent to me. This has been a painful experience all together and I hope this review reaches someone that can actually help me with this problem.”

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Posted 10 months ago

“The submission process, website and claim system is an absolute mess. Also when I have called in to speak to a rep for assistance, they are terrible with customer service and knowledge. It's like someone put their high school kid on the line to answer questions.”

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Posted 10 months ago

“Thanks so much for the fast processing of my claim in 5 days,amazing ---everything was easy to understand of the way you processed my claim.Thanks again James Laurin”

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Posted 10 months ago

“This use to be a great company when I first signed up. Refund checks got to me within 2-3 weeks. Now it takes 4-6. Their rates have skyrocketed! Last year my dog was $120 a month, and this year it more then DOUBLED to $260. When my dogs pass I will not be a returning customer. I use to highly recommend them, I can't do so anymore. I strongly recommend people look for a more affordable company that are more punctual on refunding what's owed after submitting a claim.”

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Posted 10 months ago

“I’m not happy with Pets Best right now. If you are okay with waiting for up to 30 days for your claim to be processed then go for it. Lately I’ve also had problems resetting my password. It was good the first 3 years.”

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Posted 10 months ago

“Ive been with pets best since 2021!!!!! All I can say is plz upload your medical records. The first two years I would have to wait over a month for payment. Now give or take 5 to 7 days not bad I'm very happy with them. As long as they have the medical records they provide pump payment now. I love them”

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Posted 10 months ago

“Pets Best insurance has been a wonderful insurance plan for our dog. They are very caring and quick about payment of claims.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,681 reviews