Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,684 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“Slow to reimburse”

Helpful Report

Posted 10 months ago

“Communication is great and helpful when submitting a claim.”

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Posted 10 months ago

“Is the best insurance for your pets? They always there to help you with any question that you have..”

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Posted 10 months ago

“Pets best covers what they say they will. I feel a sense of relief having them to cover my sweet little girl. Would recommend to friends and family!”

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Posted 10 months ago

“Fantastic!! During a stressful and costly time with our sweet baby, Pets Best had us covered and were great to work with!!!”

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Posted 10 months ago

“More things should be covered for the amount I pay every month.”

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Posted 10 months ago

“Pet’s Best has been a godsend. I have had insurance in the past for dogs and never needed to use. Questioned whether I should spend money on pet insurance for my older pup and so thankful I did. Let’s best has covered several unexpected situations. They are efficient in what they do and communicate well.”

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Posted 10 months ago

“Terrible customer service, terrible website that’s always down”

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Posted 10 months ago

“It’s tough to write a review when I haven’t received reimbursements yet. Just waiting for a wellness visit one from last month. I was surprised, however, at how much the cost increases annually. I may have to look elsewhere.”

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Posted 10 months ago

“I’ve had Pets Best for about two years for my now 2-year-old dog, and unfortunately, my experience has been very disappointing. While my dog is generally healthy, we’ve had multiple claims over the years for routine annual vet visits and more recently for a serious illness requiring multiple hospital visits and significant vet bills. The biggest issue is how slow and unresponsive they are. Claims take forever to process, emails go unanswered, and the app rarely works. The website is constantly glitching, and submitting a claim feels almost impossible at times. On top of that, the monthly premium is very high for what it covers. When I actually submit claims, a large portion is not covered, which defeats the entire purpose of having insurance in the first place. This experience has caused more frustration than peace of mind—especially while dealing with a sick pet. Overall, I would not recommend Pets Best based on my experience.”

Helpful Report

Posted 10 months ago

“Waiting for my refund. And not being able to use the portal and being on hold for 45 minutes is RIDICULOUS!!!!”

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Posted 10 months ago

“Pets Best is average insurance if you don't mind waiting weeks for them to approve or deny your claims. I've also had a difficult time reaching them with questions because there wasn't an online chat option available. I tried emailing with no response and gave up trying the phone number because of the long wait.”

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Posted 10 months ago

“I'm pleased with Pet's Best Insuranxe in the excellent customer service, coverage is exactly as presented at the beginning, and turn around time for reimbursement is within a reasonable time period.”

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Posted 10 months ago

“The website is great and easy to use but the claims take way too long to process”

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Posted 10 months ago

“Horrible service website doesn’t work. It’s been more than two months. Cannot even assess my claims. I’m definitely going to cancel it. It’s a joke. I don’t even understand how those people are related to progressive insurance. I’m going to also complain to progressive as well.”

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Posted 10 months ago

“Claims process is a LITTLE slow but I feel like Pets Best remains transparent during the entire process. We finally hit our deductible. The part of the process that seems unclear, and again, maybe I'm not patient enough, is when the payment will go out. They just e-mailed me this morning letting me know it would max of 7 days. But after my claims were all processed and had EOB information attached, I don't feel like it spells out clearly how much the consumer gets back. Maybe there is a better way to represent that ? I'm not sure !”

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Posted 10 months ago

“I really like the sliding scale you can choose from for deductible and maximum spend. It was so helpful in getting all 3 of my dogs insured. It has been super easy to submit receipts and be reimbursed.”

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Posted 10 months ago

“I have had to re-submit my claims a few times... I feel like it should be easier for vets to complete this. When I was told I needed to re-submit my claim, I wasn't sure what to do. I guessed. I'm also not sure if the wellness reimbursement benefits are outweighing the premium.”

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Posted 10 months ago

“Great response”

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Posted 10 months ago

“Super long payouts and hard to get a hold of anyone. Even harder to get an answer out of their department”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,684 reviews