Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never worry about my beloved fur babies. They get into mischief and need veterinary care and I don’t have to waste precious time wondering if I can afford the fee. If my babies become ill, I don’t wait until it may be too late. I know I have the best insurance at a reasonable price.”

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Posted 10 months ago

“PetsBest online system is easy to submit and review a claim and they offer many options for insurance. Processing a claim is handled quickly. Very pleased with this insurance company.”

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Posted 10 months ago

“Much better turn-around time on claims. However it would be nice to be able to see disbursement record. Like I'm waiting on a disbursement and I have no idea how long until it hits my account.”

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Posted 10 months ago

“I was unsure if pet insurance would be worth it. I only got emergency coverage not routine and it’s turning out to be very worth it. They reimburse quickly and are easy to contact. I would definitely recommend Pets Best.”

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Posted 10 months ago

“They cover almost everything and are fast to sent your check.”

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Posted 10 months ago

“Easy to send in recipets and timely response to the claim”

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Posted 10 months ago

“They are so good ! My partner with my little dog !”

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Posted 10 months ago

“The premium increase is rediculous since I may not hasve any paybacks at all this year. I shouldn't be penalized by grouping me with all the others.”

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Posted 10 months ago

“Paying for a 90% reimbursement. And getting 15 dollars back out of a 200 bill! Wonderful. No excuses 2025 just began and it’s my first time in a vet this year. So doesn’t make sense.”

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Posted 10 months ago

“Always reliable and caring.”

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Posted 10 months ago

Hi Andrew, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! -TH

Posted 10 months ago

“We purchased Pets Best Health Insurance the day we brought our pup home and we've been part of the Pets Best family for 5 years now! Recently, my dog was having issues with an undiagnosed urinary condition, after many trips to the vet and several rounds of testing we are narrowing in on a diagnosis for her. Thankful I've been able to focus my energy on getting my dog the care she deserves and not stressing about how I'm going to pay for it.”

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Posted 10 months ago

Hi Taya, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -TH

Posted 10 months ago

“I believe the bill was $700. and I got $77.94 back, don't understand this low amount.”

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Posted 10 months ago

“As a new client, my experience has been smooth so far. From my initial inquiry, the customer service was excellent, and my first claim was handled with ease. I also appreciate the app for its convenient access. However, I will write another review after being with Pets Best for a year.”

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Posted 10 months ago

Hi Genevieve, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -TH

Posted 10 months ago

“This is the best insurance available and they are expedient in processing claims.”

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Posted 10 months ago

“I absolutely love this insurance. They are super easy to work with and for submitting claims. Reimbursement payments are very timely if you use their direct deposit options. EOB's are easily understandable.”

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Posted 10 months ago

Hi Kendra, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your experience with us and for being part of our Pets Best family! -TH

Posted 10 months ago

“We waited to get a dog until we could afford it. We didn't want to be the people that had to watch their dog suffer because we couldn't afford the procedure. Even then, to be a humane owner, we felt like we needed an insurance partner. We did the research and landed on Pets Best and haven't left. They've been responsive, timely and have lived up to their side of the deal exactly. What more can you ask for from an insurance provider? I recommend them to all my dog owner friends.”

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Posted 10 months ago

“When submitting claims expect long delays, expect difficulties in having claims put through without having to jump through hopes. Customer Service Representatives aren't very helpful. There is a lot that the insurance company doesn't cover.”

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Posted 10 months ago

“Turn around time for payments is too long”

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Posted 10 months ago

“Pets Best is one of the most expensive and least customer service focused pet insurance companies I’ve worked with. Unfortunately, because my pet now has a chronic condition that may be considered preexisting (a fact that a customer service agent was sure to rub in my face when I called and discussed canceling after a crazy price hike), I am unable to choose a new company to switch to. They should be ashamed charging nearly $200 a month for one pet.”

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Posted 10 months ago

“New to this plan and we are very pleased thus far. Very easy to obtain insurance, submit a claim and the app makes it extremely easy to stay informed on our account.”

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Posted 10 months ago

Hi Thomas, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 30,676 reviews