Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,511 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,511 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well all there is to say is you get your reimbursement usually in a very timely manner and if you need to talk to a rep with questions or concerns the reps are very helpful and courteous.”

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Posted 10 months ago

“I cannot say enough about Pets Best to truly explain how great they have been for my pets and me. I initially chose them 2 years ago because they were the cheapest rate by far, but I have stayed with them for so many more reasons. From the ease of submitting claims, the quick claim processing, the thorough breakdown of claims, the extremely kind and patient employees when you call in with a question, and most importantly the 24/7 line where you can talk to a professional about your pets health. I have had to call them a few times in the middle of the night/on the weekend when my dog was sick and they are so kind and knowledgeable. They also have always called back a few days later to check on my pets 🥹 needless to say, we will be lifelong customers.”

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Posted 10 months ago

“I just spent over $700 on an annual visit for my dog. Shots, blood work, etc.. Pets Best Insurance covered a whopping $50. Not exactly sure what I am paying for TBH.”

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Posted 10 months ago

“We have Pets Best insurance since we adopted Sophie and have been very pleased with the service them. Claims are quickly processed. I would highly recommend this insurance for your fuzzy friends.”

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Posted 10 months ago

“I am glad my pets have insurance but I am not sure that I would choose Pets Best for any future pet. To start with, when I got my dog the insurance was $250 per year and now it is over $900 per year. Also, if you select lower coverage rates (70% reimbursement, $250 deductible, no physical therapy coverage, etc.) you can never upgrade it. So as my dogs are getting older and I would like for them to have hydrotherapy or a lower deductible, it’s completely not possible despite paying $900 per year.”

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Posted 10 months ago

“Claims handled in a timely matter and customer service is great.”

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Posted 10 months ago

“Prompt,timely claim processing. Hassle free.”

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Posted 10 months ago

“Easy process all around. Submitted claims for TPLO and MPL surgery on one of our pups and Pets Best paid within days.”

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Posted 10 months ago

“Very clear guidelines about what is covered and what isn't. Provides a lot of piece of mind knowing that I can get my dog the vet care he needs when he needs it!”

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Posted 10 months ago

“Timely reviews and detailed explanations are really appreciated.”

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Posted 10 months ago

“Streamline and easy claim process”

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Posted 10 months ago

“We've just joined PetsBest and have submitted a total of 8 claims (on August 12). Several of the claims are repeats because the web site wouldn't accept the first claim ... but then when I entered it a second time, the claims tab showed both. 🙄 One of the 8 claims has been processed as of August 19 (7 days). We were pleased with the result of that claim but curious as to why the other claims have not yet been processed.”

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Posted 10 months ago

“Easy to file a claim, check was in the mail soon afterwards. No problems. We are happy that we chose Pets Best to insure our puppy.”

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Posted 10 months ago

“Thank you for being there when it mattered.”

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Posted 10 months ago

“I switched to PetsBest about a year ago with my new rescue. My claims have been covered and approved efficently. Having this insurance has been a life saver since my Scout has allergies. Thank you PetsBest!”

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Posted 10 months ago

“To say I am impressed is really a surprise to me. I have NEVER had Pet Insurance untill now. I found a stray cat and my vet suggested that I get Pet Insurance. This being my LAST pet I thought I would try it. Hearing all the horror stories about pet insurance...Well obviously they have never used "Pets Best Insurance". This was not only Easy Peasy but they kept me updated and to my shock they actually paid my claim. I guess this is why you are called "Pets Best Insurance"! Thank You :)”

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Posted 10 months ago

“I really cannot express how great PetsBest is. I have a Golden Retriever who likes to eat weird things and has some GI issues. I have had to file a handful of small claims and a few pretty large claims. Submitting claims is effortless, and the turnaround time is nothing short of amazing. They do EVERYTHING they say they will. I am so grateful I have PetsBest - and no one is paying me for this review, or I don't know anyone who works there, or anything like that. I cannot say enough about how great they are.”

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Posted 10 months ago

“I am very happy with Pets Best. They pay promptly and have not had any problems with them.”

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Posted 10 months ago

“Turn around time was quick”

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Posted 10 months ago

“I can't believe the last claim was settled so quickly! In the past, I have been disappointed in how long it has taken for some of the claims I have submitted ( I have two dogs), but this past time,, the time service was impeccable.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 32,511 reviews