Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,684 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,684 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“PetsBest Quick and easy. Low monthly payment. Still the Best priced pet insurance for my furry family of four. 24/7 Pet Helpline. Peace of mind.”

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Posted 10 months ago

“Slowest in reviewing claims, correspondence regarding claims & definitely slowest in paying claims!!!!!”

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Posted 10 months ago

“I love pets best insurance. We have a wellness plan and the reimbursement is alway quick. They are also wonderful about communicating the status of the claim. I would feel comfortable recommending this insurance for any one who is shopping for insurance for their pet. I was doubtful at first about purchasing pet insurance after hearing from others who had not had a good experience with the insurance they had chooses. Pets Best was recommended to me by a friend and im so happy that I decided to purchase Pets Best.”

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Posted 10 months ago

“I like how easy everything but this is the second time Ive had to file and this time it took well over a month to get my payout which is very frustrating. It also took a fair bit of time the first time I used it as well.”

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Posted 10 months ago

“Lengthy claims process - took 1 month + 3 days to process. Confusing process - I sent in all 5 bills for a broken foot. They processed each vet visit as a seperate claim #? I thought it would be easier to wait and submit all at once, but I guess not. Coverage received was what was expected, just a lengthy process.”

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Posted 10 months ago

“Good plan for a pet with cancer. However premiums have increased exorbitantly.”

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Posted 10 months ago

“I have yet to recieve but one reimbursement of my dogs vet bills this year and he has been to vet nearly each month for allergy shots, etc. I am appealing their decision and if I still do not get a resolution I plan on filing a complaint with the Oregon insurance commission. Pets Bests will then most likely raise my insurance rate on my dog or cancel my pets insurance. Time will tell.”

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Posted 10 months ago

“They are sooooo extreemly slow to get a response from. It took 5 weeks to get a response for something which is covered by my dogs insurance.”

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Posted 10 months ago

“I would definitely recommend Prts Best Insurance. They are great with payments as promised.”

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Posted 10 months ago

“Used to love Pets Best but my premiums have gone way up and the service has gone way down. My most recent claim was straightforward, but turned into such a hassle and took way too long. The emails I received made no sense. The replies I sent got no response, and I couldn't reach a live person without waiting on hold for 30 minutes. Not worth it after the deductible.”

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Posted 10 months ago

“Love the plan and service up until last 2 months had two claims to send could not get system to work very frustrating 2 claims still pending been a while”

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Posted 10 months ago

“Always an easy experience”

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Posted 10 months ago

“Great health insurance for your animals. Easy to submit claims, very responsive and helpful. I have three Maine Coons insured. One has had many vet bills. They have delivered on everything my policy covers. I love the fact that I can make the best decisions for my animals without stressing over the cost.”

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Posted 10 months ago

“Takes forever to get reimbursed. The app has a lot of glitches also around logging in and submitting a claim.”

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Posted 10 months ago

“n my experience with different pet insurance companies over the last 25 years, Pets Best has a pretty good response time. The price of everything is going sky high, so you can't really blame Pets Best personally for the high cost of pet insurance. It's cross the board. I gave them only 4 stars basically due to the issues they have been having lately with their app and web site.”

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Posted 10 months ago

“We have had pets best for going on 5 yrs and very glad we have it for our 3 aussies. Submitting claims is very easy. While usually they pay claims within 5 to 10 days sometimes it takes longer , but they do keep you updated in the process . It would be nice if you could see your pets record/history all in one section on your web site. It is aggravating to have to scroll and open each transaction to get a overall history of each pet . Just a suggestion.”

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Posted 10 months ago

“I only gave 3 stars because every time I try to login to my account, it does not work anymore and I have to call everytime I want to login. I also have to send my claims by email. I'm not trusting the process that way. By not being able to login to my account I cannot see what is processed and what is not processed. I have several more claims that I need to add, this is a complete inconvenience to me as I use three different devices, depending on my location to add/check claims. Otherwise I loved Pets Best until these login issues!!!!”

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Posted 10 months ago

“Best insurance in industry.”

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Posted 10 months ago

“First time using pet insurance and it has been a good experience. My dog has pneumonia and an adrenal gland tumor. I appreciate their help during this time of CT’s, bronkoscopy, and surgery to come.”

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Posted 10 months ago

“after a lot of research on Pet insurance, I liked what they offered. The customer service is always there which I like you can always get a person and I’ve had to use their Vet on call two times and each time they were wonderful they send notes and data that you can review it’s crazy how good they are. I submit claims online because their website is not very good. That’s one of their downfalls and they take two weeks to pay claims, but they pay them very efficient and they’ve given me no trouble. I feel really safe with them and I would recommend this insurance 100%”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 33,684 reviews