Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,406 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to add an additional comments section to your site. If a claim is pending and you ask for additional information that was already provided there is no place to send a comment. It was kicked back twice for info that was complete from the start. Need more focused claims adjusters”

Helpful Report

Posted 10 months ago

“Prompt processing. Helpful staff. I recommend Pets Best to all looking for insurance.”

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Posted 10 months ago

“We are beyond grateful to have this insurance product! Our dog got into something while at the kennel. His behaviour was changing so we took him to the vet. After testing it was confirmed there was a blockage in his intestine. Surgery was needed and we were able to offer the surgery becasue of the accident/illness insurance we have. He is thriving today!”

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Posted 10 months ago

“Have had Pets Best insurance for about 4 years for two dogs and it has been great! Prompt payment of reimbursements. Very pleased”

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Posted 10 months ago

“Our dog unfortunately had a huge laceration on her leg, this landed us at the emergency vet for emergency surgery. That was followed up with a total of three visits afterwards with our regular vet for follow up, dressing changes, stitches removal etc., I filed our first claim ever after this emergency, and we were reimbursed quickly via direct deposit. They don’t pay 100% but still saved us close to $2000. out of pocket! Worth the money and peace of mind in the middle of an emergency!”

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Posted 10 months ago

“Good service”

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Posted 10 months ago

“They need to offer more availability to do stuff online, if you want to change your deductible you have to call, but it takes FOREVER to get through. If I want to see how much money you have paid since the inception of your policies, you can't find it online, you have to call. They need to make it way more user friendly online, more items to do online. The app does not let me download a new claim? I have to go through my computer?! Why?”

Helpful Report

Posted 10 months ago

“In our experience PetsBest is one of the cheapest of a large groups of very poor options for pet insurance people with many pets are forced to obtain to avoid catastrophic spending during emergencies. After having had to have use their services much more than we would have liked recently, their pricing is very clearly fine tuned to only just be worth it given the yearly premium for the pet owner for large vet bills at the standard $500 deductible and 20% copay. To be fair, this is unfortunately in line with other pet insurance companies after we shopped around for other offers. Out-of-pocket maximums, like most human life insurance policies have, are desperately needed and would fair tremendously well for marketing if the concept is ever adopted by pet insurance companies, obviously assuming the maximum would be something on the order of $1000.”

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Posted 10 months ago

“It is a waste of time and money. I have paid more to this company monthly than will ever see in reimbursement”

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Posted 10 months ago

“PetsBest is precisely who they are. From help with finding the right type of insurance you need to quick and friendly help with any questions you may have. After 6 1/2 years, I'm still a very happy customer!”

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Posted 10 months ago

“I really like this pet insurance. It's reasonable and so easy to put in a claim.”

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Posted 10 months ago

“Decent plan pricing and they are prompt with processing claims”

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Posted 10 months ago

“We have had two claims in the past 6 months. Processing was very quick after the vet bills were submitted. I am pleased with PetsBest.”

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Posted 10 months ago

“My dog needed an expensive operation and PB was willing to work with my vet, who got paid directly. The claim was processed within a week and we only needed to pay our deductible and the 10%. It was such a big help! Thank you!”

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Posted 10 months ago

“We have been with Pets Best for four years (we have two dogs). We are happy with this insurer.”

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Posted 10 months ago

“payment processing time needs to be improved. Slow process, it takes about 4 weeks to process.”

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Posted 10 months ago

“Claims are handled timely and are thoroughly explained.”

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Posted 10 months ago

“We've had Pets Best for about a year and a half. I've been happy with our coverage and the response from pets best”

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Posted 10 months ago

“Very good pet insurance and reliable. They've helped me out for 2.5 years with my baby and reimburse me on my claims at a good rate. It's affordable to have as well.”

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Posted 10 months ago

“Very professional, prompt response and quick reimbursements . Overall, I am very happy and they are highly recommendable.”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 31,406 reviews