Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,803 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,803 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only made one claim but so far it seems good. Abby has another appointment on Friday so we’ll see how it works that time. It did take two tries because I didn’t realize the list of services with the prices and a $0 total wasn’t the receipt. I had to check the app to figure out that I’d sent the wrong paper.”

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Posted 10 months ago

“This is my 2nd dog on Pets Best Insurance. I've never had a problem”

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Posted 10 months ago

“Submitting claims is very easy and the explanation of benefits is clear. I always know how much has gone to my deductible and why a line-item is or isn't covered”

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Posted 10 months ago

“Quick response to claims. Wish you paid more on wellness.”

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Posted 10 months ago

“Pets Best was the best decision I made for my senior rescue cat, DeeDee. DeeDee struggled with a range of health issues from arthritis, to pancreatitis, to ultimately kidney failure... Pets Best made all her medications and treatments possible for us. Claims were returned in a timely manner, and explained in a straight forward way. I never had an issue with coverage or claims not being payed out correctly. I recommended Pets Best to many friends throughout my time using them. I always showed them how easy it was to just take a picture of your Vet Bill Receipt and boom, the claim is done. I hope the Pets Best team knows they are doing great things for Pet Owners. Best insurance company I've ever dealt with. I left only due to DeeDee's passing at 15 1/2 years old, covered for all 6 1/2 years I had her through Pets Best. Thank you again. I will use this service in the future.”

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Posted 10 months ago

Hi Sidney, thank you for sharing your experience. We are so sorry to hear of the loss of your senior rescue cat DeeDee as we understand that losing a pet is like losing a family member. We are thankful to hear having Pets Best helped you make all DeeDee’s medications and treatments possible. Our thoughts are with you at this difficult time. Thank you for being a part of our Pets Best family. - PF

Posted 10 months ago

“They are quick to review and the funds go straight to my checking account. I have been recommending PetsBest to all my friends.”

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Posted 10 months ago

Hi May, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Great insurance coverage for our four legged family member!”

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Posted 10 months ago

“Always very easy and most efficient!!1. Thank You”

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Posted 10 months ago

“I was surprised and Happy that Pets Best processed my pet claim in 1 week. That is timely and Excellent service.”

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Posted 10 months ago

Hi Gary, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 10 months ago

“Excellent customer support. Great support in contacting you in regards to a claim processed & in review. Follow up is the BEST! I have used other Pet Insurance Companies & Pets Best is the BEST!! I’m hooked!!!!”

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Posted 10 months ago

“Aweful scam of a policy. You should all be ashamed of yourselves”

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Posted 10 months ago

“Good insurance sometimes it takes a long time to pay claims.”

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Posted 10 months ago

“The service is absolutely amazing and I am thankful for the coverage. My biggest issue is with the price increases this year. It has forced me to drop coverage on my dogs.”

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Posted 10 months ago

“Love the service, flexibility, affordability and convenience. It's such a comfort to have pet insurance but it is expensive. I really appreciate the flexibility to tweak deductibles and coverage to keep it manageable on a budget.”

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Posted 10 months ago

“For quick refunds.”

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Posted 10 months ago

“We had an expensive Vet Bill for our dog. We met our deductible with this visit, so after submitting the claim, we received reimbursement within 10 total days! Pets Best has been a life saver in keeping cost down with our dogs chronic allergies & skin issues!”

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Posted 10 months ago

Hi Erin, thank you so much for sharing your experience. We are thrilled to hear we have been able to help with your dog's medical expenses. Thank you for being a part of our Pets Best family! - PF

Posted 10 months ago

“Claims get processed very quickly.”

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Posted 10 months ago

“Annual increase has become unaffordable. I'm 70 years old and have to go back to work if I stay with them.”

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Posted 10 months ago

“The website and claims request has been very easy to navigate.”

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Posted 10 months ago

“Pets Best are very professional in handling claims. The customer service department makes filing claims extremely easy. They are always patient and courteous. They are easy to work with which makes life less stressful. Thank you Pets Best!”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 29,803 reviews