Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,406 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick,efficient and covered exactly as expected.”

Helpful Report

Posted 10 months ago

“You advertise up to 80%, we got maybe 15. Anesthesia isn’t covered neither are shots or the actual surgery I will be dropping this insurance since I pay over sixty dollars a month to have less then half of what I was promised.”

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Posted 10 months ago

“I will rated higher but sometimes the process and takes quite a while and depositing the check also. I see that every year it gets more expensive the older your fur baby gets I don't think it's right but I don't want my fur baby not to be covered. If I have direct deposit I feel as though reimbursement should be deposited quickly then waiting 5 to 7 days.”

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Posted 10 months ago

“We have needed to use our Pets Best plan a few times over this last year and they have always followed through per the plan guidelines. It’s good to know that we have coverage for any unexpected things that may pop up for our dog. The only downside is it can take 3 to 4 weeks to receive reimbursement.”

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Posted 10 months ago

“We couldn't be happier with Pets Best. Claims are easy to submit and processed in a timely manner. It is a relief to know thatour pet is in good hands.”

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Posted 10 months ago

“We have been clients for several years and have been very happy with the service. they cover what they say they will and don't cover what they say they won't. We get very quick service by allowing them to deposit funds directly into our bank account and we always get and explanation telling us what was or wasn't covered.”

Helpful Report

Posted 10 months ago

“We are fairly new to Best Pets insurance. The process of filing a claim and getting reimbursed seems to take weeks which is longer than I anticipated. I have yet to receive any dollars for treatments yet. We have completed the deductible but are waiting to hear back from them on the last visit two and a half weeks ago. My satisfaction is reserved at this time.”

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Posted 10 months ago

“What can I say, it's another insurance company. They constantly avoid covering anything. They delay responses, complicate claim submissions, constantly request additional documentation that is irrelevant. They have quite the algorithm for calculating their share of reimbursement - with hidden allowable limits per line item, systematically selecting lower line items to contribute their portion, while limiting the higher line items. It's all bogus and smokescreen.”

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Posted 10 months ago

“I bought this to save me money. I’m basically an 8 1/2 week old puppy being seven months now this has cost me more than I paid for the insurance. You’re better off, taking the money out of your pocket and paying the bills as they come.”

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Posted 10 months ago

“I've been with Pet's best for about 3 years. Recently, I had an esay experience making my first claim. The claims process was very straight forward and was paid as I expected.”

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Posted 10 months ago

“Covers nothing it says it will”

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Posted 10 months ago

“Fast. Efficient service”

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Posted 10 months ago

“Easy to submit claim. No hassle about coverage.”

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Posted 10 months ago

“Excellent service, efficient, fair”

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Posted 10 months ago

“Was disappointed with the coverage of our annual wellness care visit for our pooch. Out of $199 in charges, insurance only covered $95. The reasons given were that we had met the limit for the year already. Well, if it is an annual visit, how could we have met the coverage limit already? Not happy with the value of having this policy.”

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Posted 10 months ago

“We decided to enroll our fur babies in our insurance plan last year, and I'm so glad we did. Our little fur baby recently got really sick and had to be hospitalized. Our bills were very expensive, and I had no clue what would be covered. Uploading our vet bills on the online portal was very simple. Pets Best kept us updated on the status of all our claims. Within two weeks, they sent us an email letting us know that our claims were processed and what our deposit would be. Thanks to Pets Best, we can focus on enjoying quality time with our fur babies, knowing that their health and well-being are in good hands.”

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Posted 10 months ago

“I wouldn’t have been able to afford Mei’s emergency visit without Pets Best. They have been an excellent company to work with during her journey with kidney failure”

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Posted 10 months ago

“I am very happy with Pets Best. Submitting a claim was very easy.”

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Posted 10 months ago

“The coverage is good when you need it, but my monthly premium just skyrocketed from $68 to $121 for my 8 year old dog.”

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Posted 10 months ago

“Sometimes take a bit longer than normal to process and pay claims in a timely manner”

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Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 31,406 reviews