Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,676 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We deeply appreciate all of your help and support with our dog issues. We are grateful for your prompt response to our claims! We highly recommend your insurance to our friends and family! Thank You!”

Helpful Report

Posted 10 months ago

“Pets Best makes the process so easy. I have had this insurance for several years now and every time I've needed to be in touch with them, everything has moved forward very smoothly. Information is clearly communicated, too.”

Helpful Report

Posted 10 months ago

“Great communication. Great service”

Helpful Report

Posted 10 months ago

“They will assess your claim promptly and get your money to you in a reasonable amount of time.”

Helpful Report

Posted 10 months ago

“Very pleased with Pets Best! Fast service and payments!”

Helpful Report

Posted 10 months ago

“It takes too long to get paid. And the coverage is minimal. I pay almost $98 a month for the past year and a half and all I get is $80 back in my dogs $540 bill. Ridiculous. I might as well not even get the $80 back. Coverage needs to be better.”

Helpful Report

Posted 10 months ago

“First time having to use them for a rather large claim. Pleased that it was covered as advertised!”

Helpful Report

Posted 10 months ago

“Been with them for many years and never had a problem. They're not afraid to go up on their rates yearly, though.”

Helpful Report

Posted 10 months ago

“It takes almost a month to process a basic welness claim!”

Helpful Report

Posted 10 months ago

“Best thing I ever did was get insurance and the best company is Pets Best.! They give the option of you get to choose your own kind of plan. My dog gets acupuncture and Pets Best pays for that! I have been with them for 4 1/2 years and they have paid me thousands and thousands and thousands of dollars back. I absolutely would’ve been in financial trouble if I didn’t have Pets Best Insurance.! Very quick communication emergency Veteranarian available 4 1/2 years of not one issue or complaint! Money goes straight into my checking account! You’re foolish to not do this the minute you get a new puppy! Enya and I are very very happy with PETS BEST !!”

Helpful Report

Posted 10 months ago

“Claim was easy to submit and reimbursement was quick and painless. Peace of mind in an uncertain time.”

Helpful Report

Posted 10 months ago

“I’m a new member so I haven’t had much experience with this as of yet. So far I am pleased.”

Helpful Report

Posted 10 months ago

“I have been very pleased with Pets Best so far. The turn-around time is good (especially if you fax the claim in), the amount paid out is usually good, and the customer service agents are always pleasant, helpful, and easy to understand on the phone.”

Helpful Report

Posted 10 months ago

“Easy to use online web site Good communication Easily able to talk to a knowledgeable real person on phone”

Helpful Report

Posted 10 months ago

“Very lengthy processing time, otherwise great!”

Helpful Report

Posted 10 months ago

“Filing a claim is so easy. The website is very easy to navigate.”

Helpful Report

Posted 10 months ago

“I contact agent with questions for clarity, they walk me thru claim process, Pets Best process claims, sends EOB rather quickly, & reimburses, Enjoy the Service.”

Helpful Report

Posted 10 months ago

“I am new to pet insurance and I was reluctant to pick because there are so many but I chose PetsBest because of the many positive reviews and coverage. So far, all is true and happy with my choice! Thank you PetsBest!”

Helpful Report

Posted 10 months ago

“After purchasing Pets Best the coverage has become less and less and I spend half my time disputing the claims becasue they keep saying "pre-existing" even when my vet is very clear that it is not.”

Helpful Report

Posted 10 months ago

“The best pet insurance on the market. Prompt claims handling and reimbursement.”

Helpful Report

Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 30,676 reviews