Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,958 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims process took the full 30 days. When I signed up it was after reading about their “fast” claims payment.”

Helpful Report

Posted 4 years ago

Hi, we understand your concern and appreciate your patience.

Posted 4 years ago

“I’m disappointed at the reimbursement for healthy and sick visits. I feel that the reimbursements are lower then I expected.”

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Posted 4 years ago

“Turn around time on claims has improved. I would like a detailed list of all diseases, conditions, surgeries, etc. and how much is covered for each; have not been able to find one on the website. Reimbursement on claims is a lot less than I expected.”

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Posted 4 years ago

“Very slow to process a claim. This has been my experience over the past several years with them. However they do pay - it just takes them a while. So if you use them be prepared to fork out some cash and not expect an immediate reimbursement. Overall I’m satisfied and have gotten used to delayed and slower than expected payments.”

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Posted 4 years ago

“It is fine except when you get the well care and have a puppy. It only covers items one time not every time you go for routine vaccines.”

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Posted 4 years ago

“Good communication but the process took longer than expected.”

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Posted 4 years ago

“Very long wait on processing.”

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Posted 4 years ago

“I was pleased with the amount I received in reimbursement but was surprised that it took over 2 weeks. I think it is usually faster.”

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Posted 4 years ago

“At this point I have submitted 2 claims. They responded that they had received them but I have Not received any reimbursement yet. I’m sure they are still working on it.”

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Posted 4 years ago

“When I signed up for the insurance, I wanted the reimbursement to go to my bank account, not towards a deductible. The first few visits, it did, after that, all the reimbursements go towards a deductible. Not what I asked for or want.”

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Posted 4 years ago

“I’ve insured all my pets with Pets Best. The coverage is great. Sadly their customer service has taken a severe turn for the worst in the last 12 months. I’ve been on hold for over an hour on multiple occasions. The chat feature robot needs better analytics.”

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Posted 4 years ago

Hi Heather, we do have longer hold times and we appreciate your patience. However, we have excellent customer service.

Posted 4 years ago

“Not as please as before last claim”

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Posted 4 years ago

Hi Vincent, we are sorry to hear that.

Posted 4 years ago

“Have been using Pets Best for a long time and they used to be a five star but it seems like I have to send claims in two and three times before they are processed and paid and the processing is taking longer and longer and getting payment is taking longer. This has been going on for awhile (pre Covid) so there really isn't an excuse.”

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Posted 4 years ago

Hi Robin, we are working on reducing turnaround time for claims but currently we are averaging 15-30 business days. We appreciate your patience.

Posted 4 years ago

“LONG WAIT TIME FOR CUSTOMER SERVICE . REP WAS IN A BAD MOOD I GUESS NOT VERY JOYFUL. TOOK FOREVER GET PAID . I EXPECTED TO BE REIMBURSED BETTER AND WAS DISSAPOINTED . I KNOW YOU MANAGED TO TAKE MY PREMIUM AT LIGHT SPEED. CONSIDERING CHANGING CARRIERS ALL INSURANCE LOVES YOU GOING IN AND HATES YOU WHEN THEY HAVE TO PAY THATS THE NATURE OF THE BEAST”

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Posted 4 years ago

Hi Jenifer, we are sorry to hear you had a negative experience.

Posted 4 years ago

“Custumer service is too slow waiting time is crazy”

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Posted 4 years ago

“PetsBest is always quick to respond, however it's usually the service we had is not covered. $840 year we are paying, I may be better cancelling and just putting the money in the bank. HOWEVER, Karma will come and our fur baby may need surgery. Need to think this one through.”

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Posted 4 years ago

“The policy coverage is very good and monthly payment is resonable but the claim time for repayment is way too long. Took 34 days. Don’t blame Covid!!!!!”

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Posted 4 years ago

“The last two years claim processing has been really slow. The company keeps apologizing but isn't improving....”

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Posted 4 years ago

“Understand w covid this took weeks. But have no idea about $49 in co pays?!”

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Posted 4 years ago

“Need to be more clearly on the policies”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,958 reviews