Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,959 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was long but the time isn’t the issue, it was the fact that you can’t get ahold of anyone via phone or chat. However, the claim was paid out but I don’t really understand it but because you can’t get a hold of someone, I won’t have a clear understanding.”

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Posted 4 years ago

“Phone call wait times and processing times are extremely long. Considering we are over a year into the pandemic, there isn’t much excuse for the long waits. My other 2 pet insurance policies (with 2 other carriers for different animals) are processing claims within 1-2 days. Pets best takes > 30 days to process claims, and most likely 6-8 weeks. What’s the hold up??”

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Posted 4 years ago

“Happy with the coverage but the reimbursement time frames are triple some of the insurance companies I’ve worked with other pets”

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Posted 4 years ago

“Takes too long for reimbursement, should have improved over last year and has not improved at all. Coverages you are paying for are not what they cover, I pay for 90% and only cover $15 on an item that I should have has covered by $90. Advertised items don't get covered like the policy indicates. Last year I will be using Pets Best due to this.”

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Posted 4 years ago

“Initially, Pets Best quickly handled claims in a timely manner, however, this has changed dramatically, even prior to CoVid. The submitted claims are taking a very long time to process and it seems the coverage is not as extensive as it was in the beginning. I will be looking for another insurance carrier.”

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Posted 4 years ago

“Very easy to sign up and very easy to file a claim and make other adjustments. Wish they had an app so I dont have to go back to my email to open the link. The claims also take forever, even though I signed up for direct deposit and they said it is same day for direct deposit.”

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Posted 4 years ago

Hi Chandra, we appreciate your feedback and rest assured we are working on expanding our staff to reduce claim turnaround time.

Posted 4 years ago

“Takes too long for reimbursements”

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Posted 4 years ago

Hi Teresa, we appreciate your feedback.

Posted 4 years ago

“I just thought processing time of a claim is a bit too long. But I also understand that due to the pandemic.”

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Posted 4 years ago

Hi Kumi, we appreciate your patience while we resolve the turnaround time for claims.

Posted 4 years ago

“Very friendly and claims are very easy to do either through the app or computer. However benefit payouts are rarely are less then three weeks. Also the wellness portion of their plan is very under covered in areas and also includes a once in a life moments.For example the wellness plan has yearly allotments for spay/neuter and microchipping...... Umm that only happens once. Furthermore it only includes $150 for teeth cleaning which that doesn't even remotely cover a cleaning. Over all I only use them because if their friendly ness and because my employment allows payroll deduction for them.”

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Posted 4 years ago

Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“Slow and difficult to get claims paid, even for routine care. Always wants additional info. However they are not as bad as some other pet insurance companies.”

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Posted 4 years ago

Hi Scott, we appreciate your feedback.

Posted 4 years ago

“Wait times for processing claims and to speak to someone at customer service is excessive. No apologies were given either by the rep.”

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Posted 4 years ago

Hi Alp, our team is aware and currently working on reducing the hold time.

Posted 4 years ago

“They are great except the amount of time it takes to pay out.”

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Posted 4 years ago

Hi Michael, we appreciate your feedback. This is something our team is working on. Have a good day.

Posted 4 years ago

“Turn around for claim reimbursement is long.”

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Posted 4 years ago

Hi, we understand your concern. We are currently working on reducing the turnaround time for claims.

Posted 4 years ago

“Takes a very long time to process claims.”

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Posted 4 years ago

Hi Eileen, we understand your concern and are working on reducing this turnaround time.

Posted 4 years ago

“Seems the yearly benefits for wellness are not even close to acceptable for the money spent monthly”

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Posted 4 years ago

Hi, the wellness plan is an optional add on. We provide the coverage information on our website, the quote form prior to enrollment and in your policy documents after you enroll. Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits.

Posted 4 years ago

“I really do not think I was paid enough for my claim for Schatzi. I thought all shots were covered. I think ASPCA covered more items.”

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Posted 4 years ago

Hi Sue, Insurance is meant to help you with the unexpected, broken bones, urinary blockages or cancer. Wellness is not insurance, its a benefit meant to help you offset the cost of what you would be spending whether you have insurance or not, so its not going to pay your full bill for these wellness visits. This information is on our website, your quote prior to enrollment and all the policy documents we provide after you enroll. Let us know if you have other questions.

Posted 4 years ago

“Waiting too long for payout on large claim.”

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Posted 4 years ago

Hi Lynda, we appreciate your feedback. Claim processing time is typically 30-39 days depending on the claim.

Posted 4 years ago

“The only problem I have is the wait time to speak with someone.”

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Posted 4 years ago

Hi Joseph, we understand and are working toward reducing the time it takes to speak to an agent. We appreciate your patience.

Posted 4 years ago

“The only complaint I have this far is that I sat on hold for an hour and 10 minutes waiting to speak to a customer service rep. You really need to hire more people.”

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Posted 4 years ago

Hi Kendra, we understand your concern and want to assure you we are working on expanding our staff.

Posted 4 years ago

“The length of time to process a claim is 30 days for a wellness claim. Much to long.”

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Posted 4 years ago

Hi Georgia, we appreciate your feedback. We are working on reducing claim turnaround time.

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,959 reviews