Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,418 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many co-payments and not enough coverage. I've been paying premiums for 3 years and then had 2 visits to vet totaling over $600.00. Less then $350 was covered. Considering a new pet insurance company”

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Posted 5 years ago

“For almost $30 a month you guys, don’t show very much interest in the animals care. You only care about the money and it shows!!!! Your insure guide manual is awful.”

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Posted 5 years ago

“It's really expensive for the benefits you actually get. I'm thinking about cancelling.”

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Posted 5 years ago

“Claim review times are ridiculously long. I have renters insurance, personal health insurance, accident insurance, car insurance, dental insurance, etc and they all have claim times much, much shorter than Pets Best.”

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Posted 5 years ago

“Have used Pet Health on a limited basis. Very surprised premiums just increased to $55.00 + per month. Considering cancellation.”

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Posted 5 years ago

“Claim processing takes longer and longer and pays less and less. Definitely changed since I signed up. Typical insurance company that makes promises and then screws their customers.”

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Posted 5 years ago

“I submit an annual preventative exam bill for $400 and receive $43. From insurance? Hmmm..”

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Posted 5 years ago

“I feel like I am paying my monthly payment but have yet to get any help with vet bills. I have received a 13$ payment. I understand a deductible but I should have net that a long time ago.”

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Posted 5 years ago

“turned down part of a claim stating they could not reach my v et not true vet says they never called”

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Posted 5 years ago

“I think you should of paid more on my dog’s vet bill.”

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Posted 5 years ago

“VERY HIGH PREMIUMS. Waaaaaaaaaaaaaaay too high. Too many sicknesses, medicines etc are not covered.”

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Posted 5 years ago

“I started with a reasonable cost for insurance and the rates are going up a lot every year. My dog has a chronic ear infection and it’s never covered.”

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Posted 5 years ago

“Processing of claims sometimes takes 5 weeks. I’ve been with them for many years. They used to be excellent. Now the rates are outrageous and it takes forever to be reimbursed.”

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Posted 5 years ago

“I am a new customer, and at the moment am not too pleased with the service I have received. Communication has been virtually non existent, except when initiated by me. The payout was about what I expected, but if this is the service level I am going to get I will not be moving my other dog onto Pets Best when his current policy expires, and I will find another insurance plan when this one expires.”

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Posted 5 years ago

“I had high hopes for this company after reading things online. Only later to find out those write ups were by the company itself. I purchased the best wellness plan for my dog. Took her for a first time well check up and was denied the reimbursement for the well visit because the vet gave us some anti bacterial spray for a small rash on her tummy. The company decided the visit was medical IT WAS A WELL CHECKUP/FIRST TIME OFFICE VISIT”

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Posted 5 years ago

“Administration and claim payment is ok. Unfortunately the marketing material did not clearly describe how cost sharing is processed. It is disappointing to see that the plan subtracts the Cost Sharing Coinsurance payment at the same time that the Deductible is being filled. I’ve been in the insurance business for over 30 years and have never observed this type of benefit administration. A Deductible usually gets fulIfilled, then other cost sharing starts. I talked with the company and was directed to the page where the vague benefit language was published. At that point I was blown off by the representative. So that’s that! The administration of claims in this way subsequently increases the time it takes to fulfill the Deductible . So it costs the policy holder more before the Deductible is filled. I would not recommend this policy because of this.”

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Posted 5 years ago

“Terrible claims department. I will be cancelling my policy.”

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Posted 5 years ago

“2 month waiting for my reimbursement then call after to check on my case and say they haven’t done anything so 2 more months before I get it and still waiting”

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Posted 5 years ago

“While they respond to your claims in an average amount of time, my premium has tripled in only 4 years. They claim everything changes with pet’s age and overall condition yet they don’t provide concrete data. There is a lack of transparency in their process and their customer service is subpar at best. Don’t think I’ll be staying on for next year.”

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Posted 5 years ago

“They take too long to process a reimbursement/claim”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,418 reviews