Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taking 20% of the money going towards the deductible is not right. Would not recommend this service.”

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Posted 5 years ago

Hi! You select your copay and deductible when you enroll. If you choose 80% then yes, your copay will be 20%. Have a good day!

Posted 5 years ago

“Thought the policy would pay for more.... I bought all options available with lowest deductible, didn’t even cover basic exam! PetsBest should be ashamed. My advice, don’t waste your money. SB”

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Posted 5 years ago

Hi Shannon, the policy did cover your pet's wellness claim. We denied the illness claim as this condition originated prior to your coverage. Insurance is not meant to cover any issue that started before you paid premiums into a company. If you have questions about your claims, please contact us.

Posted 5 years ago

“Very frustrating how they pay out claims. I have had several claims paid out already this year and now (July 2020) I am being denied because of "deductibles" that have clearly already been met. My dog also was neutered because of chronic bladder infections and epidydimitis and that was denied because they don't cover neutering even though it was medically necessary. Very frustrating.”

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Posted 5 years ago

“Phone calls go unanswered. After holding on for over 30 minutes on several occasions, I finally gave up.”

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Posted 5 years ago

“I’ve had good service in the past, but for some reason service has gone downhill. My pet had an over $400 bill that I only got $80 back for. I haven’t submitted a claim in almost a year, and I pay $50 a month to make sure things like this don’t happen. I was very disappointed.”

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Posted 5 years ago

“Even with my premium package on both my dogs, you dont cover certain items that are always charged with each visit and you limit the number of vaccinations you cover that are needed for the dogs. Probably going to change and go with Banfield.”

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Posted 5 years ago

“The agent could not definitively pin down the date my policy went into effect. So now, I had to pay out of pocket. The claims take longer than the site claims it should and a game as to what is covered. Not happy with this company.”

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Posted 5 years ago

“We are still waiting to hear back regarding our first claim. Waited on the phone for over 20 minutes and told we’d hear within the next week. A week later still no word from them.”

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Posted 5 years ago

“Service very slow! No one ever returns emails/messages. I would not recommend!”

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Posted 5 years ago

“I sent in two claims & haven't received any remuneration yet. Also, the claim statement illustrates a 45 percent claim payment. I purchased the elite plan for one dog only & my cost is $86.00 per month. I really expected better indemnity than this & a more timely response. So far, I'm not happy with your company. I'm considering a switch to another company.”

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Posted 5 years ago

“Misleading about what is covered”

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Posted 5 years ago

“The response time is extremely slow”

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Posted 5 years ago

“Too expensive and restricted”

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Posted 5 years ago

“I have tried to reach them on numerous occasions in regards to my cat and I have not gotten a response. My pet has a doctors appointment coming up and this needs to be rectified before I can go to the appointment and I have sent emails and phone calls sent the necessary paperwork and you guys have still not changed it and if it is not changed my claim will be rejected and I’ll be responsible for something that you did not update. I haven’t even been a member for a month yet and I’m already dissatisfied”

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Posted 5 years ago

“In the past I have used Nationwide Pet Insurance. They are much faster at processing the submitted claims and their EOB's are much easier to understand.”

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Posted 5 years ago

“Too many co-payments and not enough coverage. I've been paying premiums for 3 years and then had 2 visits to vet totaling over $600.00. Less then $350 was covered. Considering a new pet insurance company”

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Posted 5 years ago

“For almost $30 a month you guys, don’t show very much interest in the animals care. You only care about the money and it shows!!!! Your insure guide manual is awful.”

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Posted 5 years ago

“It's really expensive for the benefits you actually get. I'm thinking about cancelling.”

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Posted 5 years ago

“Claim review times are ridiculously long. I have renters insurance, personal health insurance, accident insurance, car insurance, dental insurance, etc and they all have claim times much, much shorter than Pets Best.”

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Posted 5 years ago

“Have used Pet Health on a limited basis. Very surprised premiums just increased to $55.00 + per month. Considering cancellation.”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews