Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,430 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over 30 days for my claims to be processed. Once they were processed I was not reimbursed for multiple things. I have 2 cats in which claims were submitted and they were both processed completely different. I called to get the bills corrected. Within 36 hours I got a call back saying my claim was corrected and I am all set. They only corrected one claim.. third times a charm I hope. It will be well over 40+ days until I receive the reimbursement payments, it is very frustrating!”

Helpful Report

Posted 5 years ago

“The process to submit is easy however the reimbursement time has grown longer and longer and longer over the past 2 years. We get the same story every time we call ... “we are working to hire more people”... “we are working to lower our wait times”.... “this isn't the norm”.... when we joined pets best it was 7-10 days max, it has grown to 39 days now and that has grown over the last 4 months from 20 days... it’s pushing 2 months to be reimbursed... it is no longer the best option out there as there are many other companies that are processing in the 10 day timeline. It’s very disappointing.”

Helpful Report

Posted 5 years ago

“They take forever to get you your money. I sent them an invoice, from the vet, for what i paid for and they said they need an actual receipt that shows a zero balance, as if a vet would let you leave without paying. it took them about teo weeks for them to tel me they didnt have enough info to process my request and to send the actual receipt and RE SUBMIT my claim. That means I had the process all over. It took 31 days from start for them to review my claim and was paid within 33 days of starting the process. Everytime i submit a claim they send me an email that says "the amount of claims is higher than usual, we may take longer to process yours." Hire.more.people. at this point it seems pertinent to your survival. They also take 2-3 days to respond to your emails.”

Helpful Report

Posted 5 years ago

“I have very mixed feelings about the company. It seems odd to me that an exam for a possible fracture ( per x-ray) from a fall( an accident) be considered a medical condition if no fracture was found by the specialist. I understand not paying for treatment of the medical condition but not the refusal to pay for the exam and x-rays needed to rule out the fracture. The staff seem knowledgable and helpful, and even supportive of clients in distress. Maybe my experience was unusual and complicated the vet involved? Too bad for my dogs!”

Helpful Report

Posted 5 years ago

“Way too long to process claim.”

Helpful Report

Posted 5 years ago

We understand your frustration regarding the delay recently experienced in claims. Your claim and your pet are important to us. We have experienced an overwhelming amount of growth in our business that was unexpected and are currently processing more claims than we anticipated. We are diligently working to get back up to speed, and we appreciate your business as we work towards that goal.

Posted 5 years ago

“Claims take extremely long to process.”

Helpful Report

Posted 5 years ago

“We keep policies on our dogs to insure against costly accidents or catastrophic illness. The repayment is pathetic for routine but covered expenses. A recent vet visit to check my dog's sprained shoulder generated a $178 dollar bill. After my $100 deductible, Pets Best reimbursed us $7 and denied the rest of the expenses. Typical of our past experiences.”

Helpful Report

Posted 5 years ago

“Our dogs' flea and tick and heartworm preventatives cost $180 for three months. The insurance paid back $5. Our pet insurance runs about $1,200/year. Claim took over a month to process. Not happy....”

Helpful Report

Posted 5 years ago

“slow, not good coverage compared to before when i had this insurance something has really changed . . very disappointed”

Helpful Report

Posted 5 years ago

“I sent a claim on the beginning of February and Yesterday 03/06/2020 they sent me and email about my refund for half of the bill but I haven’t received anything in my bank account.”

Helpful Report

Posted 5 years ago

“Too long to process claims”

Helpful Report

Posted 5 years ago

“Very easy claim submittal process. However, the turnaround time for claims is much too long - over a month for my last claim for a simple heartworm prescription refill.”

Helpful Report

Posted 5 years ago

“They have increased my policy cost to the point I can no longer keep the insurance. Their claim response time has gotten much longer and they do not cover medically required and doctor prescribed food and supplements. I am no longer satisfied with their series and will it be renewing our policy.”

Helpful Report

Posted 5 years ago

“you guys used to process claims within DAYS, now it's like 4 WEEKS”

Helpful Report

Posted 5 years ago

“the time for claims to be processed is entirely too long - and continues to be a challenge financially to wait for reimbursement. I understand you have changed the timing expectation - but that does not change the fact that the process is much longer than it used to be. i am hoping this gets better”

Helpful Report

Posted 5 years ago

“Wasnt happy with time frame it took to get reimbursed it says its processed when can I expect payment it is sent up to b done direct deposit still havent received it”

Helpful Report

Posted 5 years ago

“Claimant too really long”

Helpful Report

Posted 5 years ago

“Took much too long to process the claim”

Helpful Report

Posted 5 years ago

“I am happy that I got the majority of my money back. However, this claim of being a fast insurance to process claims is bogus. 30 to 40 days of a claim being processed!? My husband and I struggled financially for a good few months due to a high amount of interest we had to pay due to paying the pet fees with our cards. We also had other bills we needed to pay. We had to ask for extensions in paying our bills due to the slowness of the insurance processing our claims...ridiculous!”

Helpful Report

Posted 5 years ago

“Reimbursements now take over a month. Even though we receive 2 apology letters, this is totally unacceptable Also, your people are not as kind on the phone anymore.”

Helpful Report

Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,430 reviews