Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims take extremely long to process.”

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Posted 5 years ago

“We keep policies on our dogs to insure against costly accidents or catastrophic illness. The repayment is pathetic for routine but covered expenses. A recent vet visit to check my dog's sprained shoulder generated a $178 dollar bill. After my $100 deductible, Pets Best reimbursed us $7 and denied the rest of the expenses. Typical of our past experiences.”

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Posted 5 years ago

“Our dogs' flea and tick and heartworm preventatives cost $180 for three months. The insurance paid back $5. Our pet insurance runs about $1,200/year. Claim took over a month to process. Not happy....”

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Posted 5 years ago

“slow, not good coverage compared to before when i had this insurance something has really changed . . very disappointed”

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Posted 5 years ago

“I sent a claim on the beginning of February and Yesterday 03/06/2020 they sent me and email about my refund for half of the bill but I haven’t received anything in my bank account.”

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Posted 5 years ago

“Too long to process claims”

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Posted 5 years ago

“Very easy claim submittal process. However, the turnaround time for claims is much too long - over a month for my last claim for a simple heartworm prescription refill.”

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Posted 5 years ago

“They have increased my policy cost to the point I can no longer keep the insurance. Their claim response time has gotten much longer and they do not cover medically required and doctor prescribed food and supplements. I am no longer satisfied with their series and will it be renewing our policy.”

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Posted 5 years ago

“you guys used to process claims within DAYS, now it's like 4 WEEKS”

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Posted 5 years ago

“the time for claims to be processed is entirely too long - and continues to be a challenge financially to wait for reimbursement. I understand you have changed the timing expectation - but that does not change the fact that the process is much longer than it used to be. i am hoping this gets better”

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Posted 5 years ago

“Wasnt happy with time frame it took to get reimbursed it says its processed when can I expect payment it is sent up to b done direct deposit still havent received it”

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Posted 5 years ago

“Claimant too really long”

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Posted 5 years ago

“Took much too long to process the claim”

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Posted 5 years ago

“I am happy that I got the majority of my money back. However, this claim of being a fast insurance to process claims is bogus. 30 to 40 days of a claim being processed!? My husband and I struggled financially for a good few months due to a high amount of interest we had to pay due to paying the pet fees with our cards. We also had other bills we needed to pay. We had to ask for extensions in paying our bills due to the slowness of the insurance processing our claims...ridiculous!”

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Posted 5 years ago

“Reimbursements now take over a month. Even though we receive 2 apology letters, this is totally unacceptable Also, your people are not as kind on the phone anymore.”

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Posted 5 years ago

“I can't give an acceptable at this point. I received two emails this morning about not receiving medical records when I know in fact that you received one of them. Also, why are you going through all of this? You're not going to pay. You're only going to add it to our deductible. Why are you wasting everybody's time. I think it's all stall tactics personally. Perhaps I should have gone with someone else :(”

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Posted 5 years ago

“Over 30 days to reimburse. I did get an email telling me it takes a long time but I had to continually manage a month old claim. Doesn’t take this long with regular insurance claims and this was only for $65 at the end of the day. Definitely wouldn’t recommend and debating canceling before my next bill is due”

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Posted 5 years ago

“The expectation with Pets Best went the opposite way. I was expecting to have my dog covered through this insurance, fist I opted and asked for non deductible as it was stated then discovered that there is a $1000 deductible before getting reimbursed, now 6 months in and over $1300 in vets bills , I still do not get reimbursed. What is the point to get insurance then if all I do is pay out of pocket?”

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Posted 5 years ago

“It takes a very long time to process claims.”

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Posted 5 years ago

“My last review took over 30 days to settle. This is absolutely unacceptable for any company. Hopefully Pets Best is working to improve on their customer service experience and putting their customers first.”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews