Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,812 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,812 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet's Best Health Insurance has always been quick to respond and offers great pet insurance.”

Helpful Report

Posted 1 year ago

Hi Tami, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -TH

Posted 1 year ago

“I have had nothing but positive experiences with Pets Best! They make filing a claim easy and have great communication throughout the process. My family member has a different pet insurance company and has nothing but issues with trying to get claims approved and it has been a frustrating process so I am very satisfied with how easy it has been getting my claims approved and then receiving money in a timely manner. If you have a pet, I would definitely recommend Pets Best to everyone.”

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Posted 1 year ago

Hi Mary, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family!

Posted 1 year ago

“Submitted and received reimbursement quickly. Peace of mind when doggo is sick.”

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Posted 1 year ago

“I have been happy with pets best, but after years of being a customer I’m currently very disappointed with the massive rise in my policy premium, which is being raised 100%!! I understand an increase, but to go from $600ish annually to over $1300 is just absolutely so upsetting. I don’t know if I will be able to renew at the current increase. I have been satisfied with the policy otherwise.”

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Posted 1 year ago

“Thank you for your insurance. Though my cat needed to be put down at the end, without your insurance we could not have taken right decisions without worrying too much about the cost. My cat needed to see vets a few times for the past month, and at a couple of times we had to take her to the vet on an emergency basis. My cat needed to stay at a hospital, but this decision was easier as I knew that Pet Best would support our decision for the best care of my cat. In all, we really appreciated your insurance program, and when we adopt a new cat in the near future, we will definitely get a new insurance from Pets Best.”

Helpful Report

Posted 1 year ago

“They were quick with two claims but have taken ages for the largest claim. We still haven’t gotten a response for an emergency vet visit and it’s been nearly two weeks. Have been with them for five years now…and overall we feel Meh about it. They’re okay but if I knew it would be easy to find a much better option we would do that.”

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Posted 1 year ago

“No issues, claim adjudication could be a little faster though.”

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Posted 1 year ago

“I was disappointed in how long to process my claim. And I am always disappointed in how little is reimbursed.”

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Posted 1 year ago

“It is very difficult for me to communicate with your organization. I am blind and unable to access the link you provide, therefore the only way I can communicate is with telephone and no one ever picks up the phone and I am unable to leave a message. In addition, the process of reviewing the invoices and finalizing the reimbursement is delayed.”

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Posted 1 year ago

“Policies are very clear and claim processing time is quick. Explanation of benefits is easy to understand.”

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Posted 1 year ago

Hi Sakura, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! -TH

Posted 1 year ago

“As a loyal customer of 10+ years we appreciate the peace of mind Pets Best gives us! Claim process is easy and response is always prompt. Customer service keeps us informed of the process and payments along the way. Thank you!”

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Posted 1 year ago

Hi Trish, thank you for your loyalty and for sharing your positive experience. We are glad to hear that having Pets Best gives you peace of mind. We are happy to have you as part of our Pets Best family! - PF

Posted 1 year ago

“Very inconsistent and often delayed reimbursement for claims.”

Helpful Report

Posted 1 year ago

“Our pet has been covered through Pets Best for a few months now. We just submitted our first claim at the beginning of the month. It took about 3 weeks for those claims to process and we are still waiting for the payouts to hit. My biggest complaint with our coverage is that there is not an easy way to get in touch with customer service for questions. I’ve had to call multiple times and each time I am forced to sit on hold for 30 mins before I’m connected to a person. Once I am able to be connected, the service has been good and the reps have been competent and nice to deal with, but waiting 30+ mins on hold each time is not a positive experience for the customer. I also had an instance where additional information was needed for my claim. I received an email about this, but was not told explicitly what the additional information needed was. Because of this, I had to again call customer service and wait on hold for 30 mins before being connected to a representative to help me. They were able to tell me what additional information was needed, but I was not able to upload the new information in the portal online or in app. There was a technical bug that would not let me submit so I had to ask for an email address to send the information to. Overall, I’ve had an OK experience with Pets Best. Reducing the customer service call wait time would greatly improve the customer experience.”

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Posted 1 year ago

“Even though it’s a slight hassle to submit my pets receipts your company make that so easy. I really like the way you do business. When you lag behind you communicate that, and the processing time to be reimbursed is reasonable.”

Helpful Report

Posted 1 year ago

Hi Robin, thank you so much for your positive feedback. We are glad to hear that you really like the way we do business. However, we understand the importance of claim processing time. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We are happy to have you as part of our Pets Best family! – PF

Posted 1 year ago

“Pets best is always helpful whenever I have an issue.”

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Posted 1 year ago

“Good benefits compared to other companies. The only downside is that is takes almost 30 days to get reimbursed for medication that my dog is going to need for the rest of her life. I wish since it is a lifelong illness I would be reimbursed quicker.”

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Posted 1 year ago

“We’ve only been members for a few months, but so far the process has been great! Very easy and straight forward to make claims and get reimbursements. Coverage also seems very fair for the price.”

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Posted 1 year ago

“Pets Best has been great at taking care of my vet bills for m French bulldog that has IVDD. I only gave them 4 stars as it takes a bit to get reimbursed.”

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Posted 1 year ago

Hi Rayna, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“I am very happy they sent a refund very quick, Thank You”

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Posted 1 year ago

“Claim was easy to submit and paid quickly!”

Helpful Report

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 29,812 reviews