Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,812 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,812 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased! Ella is now an older dog and she had started to limp, but let me go back in time. My last dog did not have insurance and I paid almost $1800 three times over a couple of years out of my pocket. Today - different dog (Ella) is getting older. We suddenly found ourselves facing an MRI plus some surgery which is not cheap. I uploaded my bills to the web site and after paying my deductible and my copay (10%) Pets Best quickly paid their portion of 90% to me. This is the way it is suposed to work. I could not be happier and most important Ella is happy. Dogs don't quit on you - don't quit on your dog! Richard Wicker”

Helpful Report

Posted 1 year ago

Hi Richard, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Ella! Thanks for being part of the Pets Best family. - KC

Posted 1 year ago

“I was happy to have insurance for my furbaby. However, I am disppointed in the return for my money. I am paying of $600.00 per year. I took my cat to the vet for her wellness check. I paid $539.22 and the insurance covered $135.00. I will be checking into other insurances.”

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Posted 1 year ago

“Pets Best had given me peace of mind when my dogs have faced accidents or illnesses to be able to provide them with the best care!”

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Posted 1 year ago

“They are extremely helpful. This is the first time I have gotten pet insurance”

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Posted 1 year ago

“Almost universal delays in responding to claims - months late”

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Posted 1 year ago

“Pets Best Insurance has been okay, but the biggest issue for me is that the deductible is too high, PLUS you raise the monthly cost for the insurance to almost $20 more/month! This is pushing me to look elsewhere for the same coverage. Oherwise, you pay your claims quickly and seamlessly.”

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Posted 1 year ago

“i'm disappointed in what they cover it seems like before. They were better at covering vaccines and medications this last time not so much. I may have to shop around.”

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Posted 1 year ago

“Their response for claims have always been quick with followup emails.”

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Posted 1 year ago

“Pets Best is efficient, communicative, and reliable for all of my insurance needs. We have had numerous health scares pop up with our young cat this year and I'm not sure how we would've gotten through the financial burden without the help of our Pet's Best policy! Well worth the investment and they've happily answered any questions regarding benefits.”

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Posted 1 year ago

“Top notch service. I am very impressed with the way my extensive claim was handled. Thank you so much PestBest and team. I will continue to recommend you to family and friends!”

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Posted 1 year ago

“Always takes a long time unless you follow up”

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Posted 1 year ago

“...........”

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Posted 1 year ago

“Easy to submit claims. Was a simple, quick process. I appreciate the flexibility of getting partial reimbursement of charges when only partially covered. Pets Best didn’t use it as a excuse to reject the entire claim.”

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Posted 1 year ago

“I must say my experience with Pets Best has been exceptional. Filing claims and uploading documents through their system is straightforward, making the process smooth and efficient. Although the processing time can occasionally be lengthy, I always received the reimbursement I was owed, which speaks to their commitment to fairness. During a recent claim, I encountered an issue where my claim was initially denied. This was due to an error on my part, as the documents I submitted were incorrect. Upon contacting customer service, I was met with politeness and clarity. They clearly explained what documents were required, the necessary date ranges, and guided me on how to resubmit and refile my claim correctly. Thanks to their assistance, my claim was successfully approved a few weeks later. The customer service at Pets Best Insurance is truly outstanding. They not only resolved my issue efficiently but did so with a level of professionalism and kindness that is rare to find. I highly recommend Pets Best Insurance to anyone looking for reliable and supportive pet insurance services.”

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Posted 1 year ago

“Clear and quick claims resolution with detailed explanation!”

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Posted 1 year ago

“I was very satisfied. Submitting my claim was very easy and processed within one week. Money into my checking account quickly. I highly recommend and have done so. Thank you for prompt attention to my claim.”

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Posted 1 year ago

“Premium rates increases (minimal communication was given) but the max payout to wellness remained unchanged. While peace of mind is nice, the wellness benefit for yearly examines and vaccinations has a pretty minimal reimbursement in comparison to the actual cost, probably better just using what was spent on premium for this coverage and putting into savings, which would have covered more then the cost of their visit and just keep the emergency coverage instead. Payouts do tent to be pretty quick.”

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Posted 1 year ago

“Cancelled policy after 3 plus years of frustration with claims being paid and 45 day turnaround time. Horrible customer service. Look elsewhere.”

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Posted 1 year ago

“Even though it took five weeks for Pets Best to process my claim, the wait was worth it! They covered everything I was expecting.”

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Posted 1 year ago

“They take entirely too long to approve a claim and get money back to you. However, if they deny a claim, it’s usually done within a day or two. They need to pick up their pace on approving and getting money back.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 29,812 reviews