Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“App doesn’t work properly. Constantly says that there is some kind of upgrade being done. Payment is slow even though it says it’s been processed. Still hasn’t hit the bank.”

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Posted 11 months ago

“Love the claims process and payments. Hate the web interface. It's been down for three days. Unable to check the status of a pending claim.”

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Posted 11 months ago

“I have had Pets Best for several years and they cover my three animals. I think they are great and have a great value to offer pet parents.”

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Posted 11 months ago

“Pets Best insurance is disappointing and I am very dissatisfied. Currently they have asked me to review then when they have taken over 1 month to process my clear cut wellness claims and I still have not been reimbursed but somehow send me a review request anyway? Ever since I signed up for this insurance in 2019, they always take way too long to process claims and the costs to insure my dog have risen despite me rarely using the benefits. If I could go back in time, I would not have chosen this company for my pet insurance.”

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Posted 11 months ago

“Great insurance company!”

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Posted 11 months ago

“Handled by claims quickly and fairly.”

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Posted 11 months ago

“Pets Best has been helpful and their underwriters very thorough, they have honoured the promises of their contract !”

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Posted 11 months ago

“I so far had only good experience with PetsBest, but the website outage for weeks and the lack of communication and taking responsibility is ridiculous and frustrating.”

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Posted 11 months ago

“While the premiums continue to increase rapidly, the processing time is also stretching with very little rush put into the process of reviewing claims. What it used to be 7 years ago no longer exists as far as their customer service satisfaction.”

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Posted 11 months ago

“claim description are confusing and take a long time also it was confusing how to get back to the policy i have to review what coverage I have”

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Posted 11 months ago

“Nothing is covered. I started insurance coverage for my puppy on day 1 of her life, but all of her vet bills say they can’t be coverages because of “pre-existing conditions”. How is that possible?”

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Posted 11 months ago

“I almost think PetsBest tries to avoid any contact and does not do there part willingly. My claim was paid but not a suction/feeding tube. I requested an appeal. I obtained medical records but was unable after 3 different attempts to forward them for review. I called and waited 1/2 hour to talk to someone who gave me a gauranteed email... that failed too.”

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Posted 11 months ago

“They have been unable to fix their significant website issues for weeks now. Unacceptable. They are slow to pay large claims. Their customer service representatives are very professional and polite, bu their back office personnel clearly struggle to perform satisfactorly.”

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Posted 11 months ago

“Very slow to fully process claims.”

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Posted 11 months ago

“I am very happy with pets best pet health insurance! First pet insurance I tried and I absolutely love it!”

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Posted 11 months ago

“Pets Best makes it really easy for us to submit claims and get the care that we need for our pet. Peggy was a rescue and we knew nothing about her background, but we knew that she had some previous injuries probably from mistreatment. That’s best covered everything that happened to her afterwards, including two different types of cancer and some arthritis. We would’ve had to make a very different decision with our pup if we didn’t have Pets Best—they gave us the peace of mind that we could ensure she gets the care that she needs. At the time we didn’t know that her one year survival rate was estimated at 10 to 15%, but two years later, she is still an energetic and feisty dog, cancer free!!”

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Posted 11 months ago

“So far it's been working great. Just don't like every year the payments go up. My dog just got diagnosed with diabetes and cushions disease. With the insurance helps with so much”

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Posted 11 months ago

“Normally I would have given a higher score, but i have not been able to login to my account since September 2025. I had to send in a claim online as I could not get into the account after talking to customer support. Please be more mindful and provide better communication when you are experiencing technical issues with the customer portal.”

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Posted 11 months ago

“I'm thankful for my dog's coverage.”

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Posted 11 months ago

“The claims process is straightforward and covers what the policy states it will cover.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,690 reviews