Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,809 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time the claims process was upsetting. I submitted a written receipt and you did not accept it so I had to send in a copy of my cc statement showing I made payment. A receipt is a receipt. You claim anyone can write a receipt, well, anyone can type one too. In my situation, I live in Hawaii, the Vet that treated my dog lives on a different island so her office is on a different island. She treated Lani while on my island so hand wrote the receipts for the day because her computer system was on on island w/ her. In this situation, my hand written receipt should have been accepted!”

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Posted 1 year ago

“Pets Best has come through with any claims that I have submitted within my plan.”

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Posted 1 year ago

“I have 3 dogs and receive very good service. Would definitely recommend.”

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Posted 1 year ago

“I do not recommend!! Claims were so said “covered” but once I submitted the claims for my pet they said “it was not covered after all”. I feel scammed!”

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Posted 1 year ago

“Way overpriced. Premium nearly doubled after one year for a 1 year old cat with no health issues. My mom, who has Figo, still pays the same rate she started with (got our kittens at the same time). Shameful business practices.”

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Posted 1 year ago

“Payment was as expected. Very prompt service.”

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Posted 1 year ago

“Pets Best Is an absolutely amazing pet insurance company. They have given me the comfort of covering a couple of my dog’s health issues that I never would’ve thought about. The reimbursement is quick, and very fair. I highly recommend protecting your pet with Pets Best Insurance!”

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Posted 1 year ago

“Quick and easy no hassle.”

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Posted 1 year ago

“Great company! Some claims take a bit longer to process than others.”

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Posted 1 year ago

“The app is incredibly user friendly. I called and spoke with their customer service department who were very kind and helpful. My claim was processed right away. Highly recommend!”

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Posted 1 year ago

“Again my little fur baby needed a emergency vet and Oets Best was quick to reimburse me for her care, I really appreciate that because that kind of money is so hard to get my little girl is doing fine thank you Pets Best”

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Posted 1 year ago

“Love having insurance for my fur baby!”

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Posted 1 year ago

“I just signed up my dog Molly, 4 month old Shephard/Hound mix. I have file a few claims for wellness and everything processed smoothly using the app. I am very impressed so far with quality of service, pricing and the ease of using the app.”

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Posted 1 year ago

Hi Therese, thank you so much for sharing your positive feedback with us! We are happy to have you and your 4 month old Shepherd/Hound mix Molly as part of our Pets Best family! - PF

Posted 1 year ago

“Good claim process, very fast and easy”

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Posted 1 year ago

“I have loved having Pets Best insurance for our French Bulldog. We have had to make multiple vet trips and she’s had surgery in the past year and everything has been covered.”

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Posted 1 year ago

“Very worth it. Easy to submit claims and get paid. Lots of coverage options to best suit your needs.”

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Posted 1 year ago

“I have been a customer for my 3 cats and whenever I had a claim put in they took care of the claims in a timely matter and I received my refunds right into my checking account. Yes they have an option to receive your refund right into your bank account. Thanks Pets Best for being a great health insurance for my cats.”

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Posted 1 year ago

“My claim was for my Maggie's dental procedure was processed quickly and paid $150 according to the policy on Maggie. Thank you”

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Posted 1 year ago

“takes a long time to get your claims resolved and paid”

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Posted 1 year ago

“Very quick and efficient.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 29,809 reviews