Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,689 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Petsbest handle claims very well and very quickly. I've never had a problem with a claim.”

Helpful Report

Posted 11 months ago

“Still not sure how it is determined what is coverered and what isn't. I believed that the first visit to the vet to have an overall accessment of Stella's health would be credited to the $500 deductible. I understand that any treatment related to her heartworm diagnosis will not be covered as it is a pre-existing condtion, but her first vet appointment was for more than that condition.”

Helpful Report

Posted 11 months ago

“I have two dogs insured through Pets Best. I never worry about my dogs health care because I have Pets Best. I have had them for years now. I have never had an issue with any of my claims and customer service goes above and beyond when I have reached out with questions. Keep up the good work”

Helpful Report

Posted 11 months ago

Hi Kim, thank you so much for sharing your positive feedback with us. We are happy to have you and your two dogs as part of our Pets Best family! - PF

Posted 11 months ago

“very prompt reimbursements. clear explanation of covered services”

Helpful Report

Posted 11 months ago

“So far I'm loving I invested in your service. It's been really good. I just have to remember to turn in claims.”

Helpful Report

Posted 11 months ago

“I trust my pet dog to Pets best insurance as they gave a fair review to my dog’s veterinary bill after a recent surgery. Being able to have an insurance that helps with the bills gives a certain sense of peace knowing that you’ll get reimbursed in a fair and decent amount of time. Thank you Pet best.”

Helpful Report

Posted 11 months ago

Hi Alex, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! - KC

Posted 11 months ago

“Got my claim done in a timely manner”

Helpful Report

Posted 11 months ago

“I have only have Pets Best for a little under a month, but the claims process, the ease of explanation of benefits for reimbursement, and the speed of service has been phenomenal. Highly recommend l.”

Helpful Report

Posted 11 months ago

“This insurance has been a lifesaver for us and our cats. Thank you for all of your help!”

Helpful Report

Posted 11 months ago

“Anonymous: Fast review and response to my dogs claim.”

Helpful Report

Posted 11 months ago

“Pets Best has been great about handling my recent insurance claims.”

Helpful Report

Posted 11 months ago

“It was easy to process our claim for the emergency vet visits for our dogs. Pet's Best reqponded quickly and the explaination of benefits was easy to understand.”

Helpful Report

Posted 11 months ago

“I have always received outstanding assistance and support from Pets Best Insurance. They have consistently and patiently answered my questions and addressed my concerns with kind understandung and respect .”

Helpful Report

Posted 11 months ago

“When I first got my French Bulldog puppy I had two veterinarians recommend that I get pet insurance. I went with Pets Best due to their reviews. They have been great. I highly recommend Pets Best.”

Helpful Report

Posted 11 months ago

“I was surprised on how much they paid for my dogs bill.”

Helpful Report

Posted 11 months ago

“I have had Pets Best for a number of years. Their prices for plans is fair. I send a claim by email, and it is resolved pretty quickly.”

Helpful Report

Posted 11 months ago

“we've had this insurance for a total of 5 months and have submitted numerous claims, some of which the vet deemed very serious only to have the claim denied, yes they did help with 1 or 2 but for the majority no help. I personally will not re-up again.”

Helpful Report

Posted 11 months ago

“I’ve had pet insurance for 2 years and this was the first time I had to use it. The process was easy, straightforward, and quick. I’m grateful at their efficiency because this added little stress on top of a stressful situation.”

Helpful Report

Posted 11 months ago

“Took me 5 submission of receipts to learn that neutering wasn't covered under the wellness plan. Our spay for our other puppy was covered two years ago and was unaware of this change in policy. Plan to cancel my policy as frankly it's not worth the hassle for what little is covered.”

Helpful Report

Posted 11 months ago

“I am so thankful we purchased Pets Best Insurance for our pup. We have had several unexpected illnesses over the years and they have been a great help. Our policy is outlined well, but if I have any questions, they have been able to answer my questions quickly. Thank you!”

Helpful Report

Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 30,689 reviews