Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,690 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“Always quick to respond and great customer service and benefits.”

Helpful Report

Posted 11 months ago

“Takes way too long to review claims and issue explanation of benefits or refunds.”

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Posted 11 months ago

“That's best has been a lifesaver for us and we felt very supported in our battle against cancer”

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Posted 11 months ago

“Pets Best has saved me from a few very high vet bills for my dog, most recently emergency spine surgery for a ruptured disc. He's only 6! I'm very glad that I got insurance for him as a puppy. The rates have increased over the years, but it's worth it for emergencies and any surgeries since they add up quickly. They've been pretty quick to process claims and give a detailed explanation of benefits. Better than my own health insurance, lol!”

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Posted 11 months ago

“They are quick with your refund.”

Helpful Report

Posted 11 months ago

“I like best pets insurance but I'm not happy with the time that it takes to get a refund last time it took almost a month”

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Posted 11 months ago

“Easy to reach and receive communication with updates to keep us informed. Sometimes it takes a little bit for a claim to be reviewed but usually hear something within two weeks. Little pricy but so are the other companies.”

Helpful Report

Posted 11 months ago

“It has been over a week/10 days and I still cannot log into my account! your "update" has been a disaster. prior to that everything was fine.”

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Posted 11 months ago

“My dog has had allergies since I bought this insurance. I think punishing us for a pre-condition for so manyyears is unfair”

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Posted 11 months ago

“First time submitting claim and very happy with the response time and the actual amount covered.”

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Posted 11 months ago

“I recommend it”

Helpful Report

Posted 11 months ago

“Up until this month I’ve been very happy. Now, I am just having issues with site, app and can’t submit anything.”

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Posted 11 months ago

“Their web site is very easy to navigate and I'm happy with the coverage we have for all our pets. Some of the claims take a little longer to process but overall its been a great coverage for our pets.”

Helpful Report

Posted 11 months ago

“I have tried several times to submit a claim for an ongoing unknown illness for my dog, and it keeps saying I am logging in from a new device. I have had the same computer for YEARS, and it never actually sends an email to verify the device. So I can't log in to submit the claim, PAY MY BILL, etc. Also, no word on the remibursement status, it takes A VERY LONG time to get reimbursed for claims. Or even to find out if they are being reimbursed or not. That being said , so far the premiums have been reasonable compared to other companies, but the website is terrible and if I am not going to get reimbursed I could have just put this money into a savings account. Insurance in general is quite the disappointment.”

Helpful Report

Posted 11 months ago

“The worst place and the worst service i ever encountered.”

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Posted 11 months ago

“My cat had major surgery one month ago. They have honored their commitment to coverage.”

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Posted 11 months ago

“Both the app and the website perform terribly. Most of the time I am unable to log in so I cannot submit a claim or check status. This week there are system errors that the site says are intermittent but I have tried every day multiple times and I cannot access. Huge waste of time and frustrating. Even worse is that claims are denied that should be covered and as a customer I have no recourse. Additionally, for most claims the processing time has prolonged delays”

Helpful Report

Posted 11 months ago

“They changed the rules and also increased the prices. I don’t like the wait time for all the claims and neither the resolution.”

Helpful Report

Posted 11 months ago

“I’ve been pleased with Pets Best for my dog I appreciate their service”

Helpful Report

Posted 11 months ago

“Very pleased with coverage and timely reimbursement for my plan”

Helpful Report

Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,690 reviews