Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 33,045 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent coverage and easy processing.”

Helpful Report

Posted 11 months ago

“Unfortunately I had to take Charlie to the emergency vet. He had a virus that attacked his liver. I had to pay $8000.00 up front. They were unable to save him. I was not pleased on how long it took to get a reimbursement.”

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Posted 11 months ago

“My first claim was the easiest to file. I got more back than I thought I would they were very thorough. They explained everything with the PDF that came back as an explanation of coverage and reimbursement. Very very happy with all that happened and will continue being a happy customer.”

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Posted 11 months ago

“Process Claims Quickly”

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Posted 11 months ago

“Overall pet insurance is expensive and veteranary care is expensive. My own problem with Pets Best is that there is an annual $1,000 deductible, and by the time I have finally met that deductible after 10 1/2 months of paying here and there for vet service, it's time for the annual $1,000 deductible again!”

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Posted 11 months ago

“I was referred to Pets Best by antoher dog owner and have been a member since I got my maltipoo over 3 years ago. Unfortunately, he has had some illnesses and knee surgery so I have had to sumbit different claims over the years and have had no issues in being reimbursed. Pets Best makes the process easy and provides updates as needed. I have referred other dog owners to Pets Best and will continue to do so. Thank you Pets Best for offering me the peace of mind if/when my dogs get sick.”

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Posted 11 months ago

“Good insurance, helped me save money on my cat :)”

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Posted 11 months ago

“I have used Pets Best Pet Insurance for over 5 years now. I have been very pleased with the communication and response time for reimbursement from Pets Best. There were only several times when I had to wait for the explanation of benefits along with their response to claims. Great insurance company.”

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Posted 11 months ago

“Always helpful and excellent customer service! I definitely would recommend Pets Best to everyone!”

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Posted 11 months ago

“My interaction with all of the customer service representatives has been awesome! The issue I had was with claims, as I had to call a couple of times to explain that Pets Best already had all records, and that the claim I submitted was for a one time visit, and so Pets Best had that, along with her previous records from her regular vet already. And then, in an email, it made it seem like since my initial claim was closed that I could make a new one, and attach the records, and it would be expedited. However, that did not seem to be, as the customer service representative said I should have just emailed and explained the records belonged to the closed claim. Either way, it did not go faster, as it was stuck on waiting for medical records for quite awhile. I am appreciative that it was eventually processed and approved, and I will be receiving a refund. However my claim was initially submitted July 31st, and then again mid August, and then processed and approved September 10th. While overall the turn around time was not too bad, I think it was just concerning that I had to keep calling to explain that no other records would be collected/sent, that Pets Best already has all records possible. Oh, another thing... It would be nice to be able to use the Chat feature. Every time I try, it tells me to call in, that no representatives are available to chat. I have had Pets Best since April, and this is the message I receive every time. Thank you everyone for your kindness though!”

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Posted 11 months ago

“Customer service was great to help me answer questions about my claim!”

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Posted 11 months ago

“Spoke to representative”

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Posted 11 months ago

“I was always skeptical of having pet insurance, but I decided to join Pets Best a little over five years ago. It was the best choice I ever made. My dog recently had a life-saving surgery. It was super stressful, and there were quite a few vet visits to decide what route we were going to take. Ultimately, my decision was heavily based on the fact that I had pet insurance. We went through with the surgery, and it saved his life! And I feel so much more at ease knowing that it didn’t cost everything I had in savings. Claims are processed quickly, customer service is excellent, and any questions I had they were able to answer as needed. Highly recommend getting your pet insurance, and I highly recommend Pets Best for your fur babies.”

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Posted 11 months ago

“I’ve been a customer for the last three years. While my payments are taken on time every month, it seems that the wait time to get claims processed is taking longer and longer. It would be helpful if claims were processed in a timely fashion. Other than that, I have no complaints.”

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Posted 11 months ago

“I've had Pets Best insurance for several years. In the beginning, we rarely needed to use it because our dog was healthy. As she's gotten older, we've started submitting more claims for injuries and illnesses. Their app and claims submission system are user-friendly and efficient. We've never had issues with her claims, and reimbursements are typically processed quickly. I would have given five stars, but the claims processing timeline can be inconsistent. Some claims are processed within 48 hours, while others take up to a month, with no identifiable reason for the delay.”

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Posted 11 months ago

“I love Pets Best as a pet insurance. I have recommended your site to many! I am sad you app doesn’t work!”

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Posted 11 months ago

“The staff was friendly when I called and the claim was paid quickly.”

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Posted 11 months ago

“Pets Best has processed my claims without a hitch. Filing for insurance reimbursement can be a drawn-out, laborious process. Not with Pets Best. They make the process easy and respond positively. They also communicate well as the process proceeds. I am glad I have Pets Best insurance!”

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Posted 11 months ago

“Very expensive, even with the bundle discount I get with my insurance company. Literally takes days to get a claim completed and EVERY time there are fees not paid on the Wellness Plan and the explanation is it has already been paid - this time it was a vaccine and it was OVER a year since the last one so it was "within the benefit year" and the other vaccines he had were covered. Wellness plan is not worth the price paid.”

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Posted 11 months ago

“My reimbursement was fast, fair and easy!”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 33,045 reviews