Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,689 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to process claims. I can look up a claim status at any time. Explanation of benefits are easy to understand. Process claims promptly.”

Helpful Report

Posted 11 months ago

“I'm very satisfied with my insurance plan and the overall reimbursement policy. Very easy to submit and follow the claims process.”

Helpful Report

Posted 11 months ago

“I am extremely disappointed with Pets Best Insurance. While my first year was great, with a monthly premium of $170, the cost has skyrocketed every year. After the first year there was a $60 a month increase and after my second year there was a $80 increase. Now, in my third year, I’m being charged over $330 per month! I don’t understand how this is legal or why the rate increases are so extreme. Next time, I will choose a provider that locks in rates for the lifetime of my pet. Additionally, their claims process is frustratingly slow. It takes an entire month to be reimbursed for my pet’s prescription medication, which I purchase regularly. I don’t understand why it takes so long to process something that is a recurring expense. Overall, I would not recommend Pets Best to a friend. The constant rate hikes and slow reimbursements make this insurance more of a burden than a benefit”

Helpful Report

Posted 11 months ago

“Fast and Easy Claim Process and wonderful customer service”

Helpful Report

Posted 11 months ago

“No hassles. Transparent with coverage. Very timely with correspondence and reimbursement. The partnership with Care Credit is definitely an added bonus! Very pleased. Nuff Said”

Helpful Report

Posted 11 months ago

“Pets best has given our pup a second chance at life after he was diagnosed with Lymphoma 6 months ago. We were able to go ahead with his chemotherapy treatment without second thoughts. They have the best insurance policy in the market at the best rates and service and reimbursements are very easy to work with. Highly recommend!”

Helpful Report

Posted 11 months ago

“Great customer service, handling claim very quickly. Super friendly and knowledgeable staff.”

Helpful Report

Posted 11 months ago

“Utterly amazing! PetsBest has been there for us during the entire ordeal with our pup after she was hit by a car in April 2024, infection after infection with numerous follow-up's. PetsBest understands the difficulties we are working through and are always there.”

Helpful Report

Posted 11 months ago

“Our recent claim was processed quickly and with great detail. I appreciate all the information and updates during the claim process.”

Helpful Report

Posted 11 months ago

Hi Terri, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 11 months ago

“Our dog has had numerous injuries (athletic and a chronic condition). Pets Best has never let us down. They pay a very fair portion of the claims and they do it in a very timely manner. Now, I will say the premium increases are starting to hurt; I guess it's bound to happen when your dog insists upon chasing any and everything and running around the yard like security. So, I can't really complain about the increases (but again, they are starting to hurt me). I highly recommend Pets Best. I believe you MUST have pet insurance and I know that Pets Best is great. Good luck and hope your animals are not as lively as my dog.”

Helpful Report

Posted 11 months ago

Hi Robin, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! We are happy to review your premium options at any time with one of our Customer Care representatives or you may do so via your online portal, as well. - KC

Posted 11 months ago

“I am so pleased with Pets Best.Cali is my second cat insured by your company!Itis so easy to file a claim and have it fulfilled in a short time.”

Helpful Report

Posted 11 months ago

“I cannot say enough good things about Pets Best. So easy to do business with and when my sweet Sadie Bean pup passed away, Rico answered and helped me through the cancellation process with such kindness. I will DEFINITELY be back when I'm able to heal and get another pup. Thank you for all you do! Lori-Ellen Sherman”

Helpful Report

Posted 11 months ago

Hi Lori-Ellen, thank you for sharing your experience with us. We’re so sorry to hear of the loss of your sweet Sadie Bean as we understand that losing a pup is like losing a family member. Our thoughts are with you at this difficult time. Thank you for being part of our Pets Best family. - PF

Posted 11 months ago

“excellent to deal with, fast turn around with claims and fair/timely reimbursement.”

Helpful Report

Posted 11 months ago

“Pets Best is very easy to file claims with and prompt in reimbursement.”

Helpful Report

Posted 11 months ago

“Claim was processed correctly”

Helpful Report

Posted 11 months ago

“Saved me money already. Pretty please this far.”

Helpful Report

Posted 11 months ago

“Pets Best is amazing! Their easy claim submission and quick turnaround on payment is the best I have ever seen. I wish my medical insurace was so easy!”

Helpful Report

Posted 11 months ago

Hi Christy, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 11 months ago

“Love having pets best insurance to help me with my pets vet bills”

Helpful Report

Posted 11 months ago

“I filed two claims the January 2nd, one for each of my two dogs Tucker and Turner. When they were first submitted you requested more information but never mentioned for sure what else was needed other than something showing where the bill was paid. So the payment information was sent. I assumed you needed all of their prior records. It took me a while to get them all together so I let you know approximately the time I would get them to you. A day or two before you received them both of their claims were closed! Then you opened new claims for them but started going over claims for services from 2021. With Turner finally the actual claim from December 2024 was finally reentered and gone over and it was closed and said PAID ( $280.00 ). However it showed paid on the 13th. That payment as of the 18th has still not showed up in my checking account. As for Tucker, there are still two claims that say in process but those two claims are from 2021 and can be closed since they were before we had your insurance. The claim for last December hasn’t even been reentered as of today. This is definitely not what I expected when signing up with your company. I would appreciate this being taken care of immediately and the payment for $280 put in my account. Tucker’s claim numbers are: 9131438 first claim for actual bill from December that was closed 9313784 open but old from 2021 9353448 open but also from 2021 NEED CLAIM from last December REOPENED and taken care of immediately. Turner’s claim numbers: 9131447 first claim for actual bill from December 9313989 from 2021 9343279 from 2021 9354066 actual claim that was completed February and says $280 was paid but not received. PLEASE LET ME KNOW WHEN TUCKER’S CLAIM WILL BE OPENED AND PROCESSED AND WHEN THE $280.00 WILL ACTUALLY BE PAID FOR TURNER’S AND WILL SHOW UP IN MY CHECKING ACCOUNT.”

Helpful Report

Posted 11 months ago

“Always great customer service and very easy claims process.”

Helpful Report

Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 30,689 reviews